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[GH-ISSUE #15478] Login no longer works with username, and only email accepted #9894

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opened 2026-04-12 22:44:54 -05:00 by GiteaMirror · 0 comments
GiteaMirror commented 2026-04-12 22:44:54 -05:00
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Originally created by @alkindivv on GitHub (Apr 10, 2026).
Original GitHub issue: https://github.com/ollama/ollama/issues/15478

What is the issue?

Description

Previously, it was possible to sign in to ollama.com using a username (not email). After a recent change to the authentication system, the
sign in page now only accepts email address as the login identifier.

I registered with a username a few months ago

Steps to Reproduce

  1. Go to https://ollama.com/signin
  2. enter my username in the login field
  3. Login fails, because the field appears to only accept an email format

Expected Behavior

I should be able to sign in using my username OR email, as both were accepted at the time of account registration.

Actual Behavior

Only email address is accepted in the sign in field. Users who only remember their username (not their email) are locked out of their account
with no recovery path.

PLEASE

  • Allow login with either username or email (as many platforms do)
  • OR provide a username based account lookup/recovery tool
  • OR send a notification to registered users about the change

Relevant log output

OS

No response

GPU

No response

CPU

No response

Ollama version

No response

Originally created by @alkindivv on GitHub (Apr 10, 2026). Original GitHub issue: https://github.com/ollama/ollama/issues/15478 ### What is the issue? ## Description Previously, it was possible to sign in to ollama.com using a **username** (not email). After a recent change to the authentication system, the sign in page now only accepts **email address** as the login identifier. I registered with a username a few months ago ## Steps to Reproduce 1. Go to https://ollama.com/signin 2. enter my **username** in the login field 3. Login fails, because the field appears to only accept an email format ## Expected Behavior I should be able to sign in using my **username** OR **email**, as both were accepted at the time of account registration. ## Actual Behavior Only email address is accepted in the sign in field. Users who only remember their username (not their email) are locked out of their account with no recovery path. ## PLEASE - Allow login with either username or email (as many platforms do) - OR provide a username based account lookup/recovery tool - OR send a notification to registered users about the change ### Relevant log output ```shell ``` ### OS _No response_ ### GPU _No response_ ### CPU _No response_ ### Ollama version _No response_
GiteaMirror added the bug label 2026-04-12 22:44:54 -05:00
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Reference: github-starred/ollama#9894
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