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[GH-ISSUE #14982] Unable to Sign In to Ollama Cloud – Cloudflare Verification Loop #9631

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opened 2026-04-12 22:31:48 -05:00 by GiteaMirror · 0 comments
GiteaMirror commented 2026-04-12 22:31:48 -05:00
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Originally created by @inspector3535 on GitHub (Mar 20, 2026).
Original GitHub issue: https://github.com/ollama/ollama/issues/14982

What is the issue?

Hello,

For about a week, I have been unable to sign in to my Ollama Cloud account due to a persistent Cloudflare verification loop.

I am confident that my account credentials are correct. I have tested this on two different Windows 10 (x64) machines (personal and server), using multiple browsers and configurations, but the result is always the same.

Steps to reproduce:

  1. Go to the Ollama Cloud sign-in page
  2. Enter username and password
  3. Click “Login”
  4. Cloudflare human verification appears
  5. Complete the verification successfully
  6. Click “Login” again

Actual result:
The page reloads and asks for human verification again, resulting in an endless loop.

Expected result:
Successful login after completing the verification.

Additional details:

OS: Windows 10 (x64), latest build
Browsers tested:

  • Brave 146.1.88.134
  • Cromite 144.0.7559.76
  • Chromium 146.0.7680.154 (installed via Scoop)
  • Same issue across all browsers and systems

I also attempted to report this issue to Cloudflare, but I could not find a Ray ID. Normally it appears at the bottom of the page, but in this case, only the endless verification loop is shown.

Please let me know if you need any additional information.

Regards.

Relevant log output

OS

Windows

GPU

No response

CPU

Intel

Ollama version

No response

Originally created by @inspector3535 on GitHub (Mar 20, 2026). Original GitHub issue: https://github.com/ollama/ollama/issues/14982 ### What is the issue? Hello, For about a week, I have been unable to sign in to my Ollama Cloud account due to a persistent Cloudflare verification loop. I am confident that my account credentials are correct. I have tested this on two different Windows 10 (x64) machines (personal and server), using multiple browsers and configurations, but the result is always the same. Steps to reproduce: 1. Go to the Ollama Cloud sign-in page 2. Enter username and password 3. Click “Login” 4. Cloudflare human verification appears 5. Complete the verification successfully 6. Click “Login” again Actual result: The page reloads and asks for human verification again, resulting in an endless loop. Expected result: Successful login after completing the verification. Additional details: OS: Windows 10 (x64), latest build Browsers tested: * Brave 146.1.88.134 * Cromite 144.0.7559.76 * Chromium 146.0.7680.154 (installed via Scoop) * Same issue across all browsers and systems I also attempted to report this issue to Cloudflare, but I could not find a Ray ID. Normally it appears at the bottom of the page, but in this case, only the endless verification loop is shown. Please let me know if you need any additional information. Regards. ### Relevant log output ```shell ``` ### OS Windows ### GPU _No response_ ### CPU Intel ### Ollama version _No response_
GiteaMirror added the bug label 2026-04-12 22:31:48 -05:00
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