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[GH-ISSUE #14373] unable to verify server cloud policy #9341

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opened 2026-04-12 22:12:23 -05:00 by GiteaMirror · 4 comments
GiteaMirror commented 2026-04-12 22:12:23 -05:00
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Originally created by @ggligor1967 on GitHub (Feb 23, 2026).
Original GitHub issue: https://github.com/ollama/ollama/issues/14373

Originally assigned to: @drifkin on GitHub.

What is the issue?

After signing in to my Ollama account, web search fails with:
"ollama cloud is disabled: web search is unavailable (unable to verify server cloud policy)"

Steps to reproduce:

  1. Start Ollama v0.16.3 on Windows 10 (build 26200)
  2. Sign in with Ollama account (device connected successfully)
  3. Cloud toggle is ON in Settings
  4. Use any cloud model (e.g. gpt-oss:120b-cloud) with web search enabled
  5. Web search fails immediately with the above error

Expected: Web search works after successful account authentication.
Actual: Web search always fails. Re-authentication does not resolve the issue.

Environment:

  • Ollama version: 0.16.3
  • OS: Windows 10.0.26200
  • GPU: Intel Iris Xe Graphics (iGPU, 8 GiB shared RAM)
  • Inference backend: Vulkan
  • server.json does not contain a session token after sign-in
  • Network connectivity to ollama.com:443 and api.ollama.com:443 confirmed OK

Relevant log output

time=2026-02-23T14:25:24.393+02:00 level=ERROR source=ui.go:1505 
msg="failed to get inference compute" 
error="timeout scanning server log for inference compute details"

Error: search error: web_search failed: ollama cloud is disabled: 
web search is unavailable (unable to verify server cloud policy)

server.json content after sign-in:
{
  "disable_ollama_cloud": false,
  "version": 1
}
(no session token present)

OS

Windows

GPU

No response

CPU

Intel

Ollama version

0.15.4

Originally created by @ggligor1967 on GitHub (Feb 23, 2026). Original GitHub issue: https://github.com/ollama/ollama/issues/14373 Originally assigned to: @drifkin on GitHub. ### What is the issue? After signing in to my Ollama account, web search fails with: "ollama cloud is disabled: web search is unavailable (unable to verify server cloud policy)" Steps to reproduce: 1. Start Ollama v0.16.3 on Windows 10 (build 26200) 2. Sign in with Ollama account (device connected successfully) 3. Cloud toggle is ON in Settings 4. Use any cloud model (e.g. gpt-oss:120b-cloud) with web search enabled 5. Web search fails immediately with the above error Expected: Web search works after successful account authentication. Actual: Web search always fails. Re-authentication does not resolve the issue. Environment: - Ollama version: 0.16.3 - OS: Windows 10.0.26200 - GPU: Intel Iris Xe Graphics (iGPU, 8 GiB shared RAM) - Inference backend: Vulkan - server.json does not contain a session token after sign-in - Network connectivity to ollama.com:443 and api.ollama.com:443 confirmed OK ### Relevant log output ```shell time=2026-02-23T14:25:24.393+02:00 level=ERROR source=ui.go:1505 msg="failed to get inference compute" error="timeout scanning server log for inference compute details" Error: search error: web_search failed: ollama cloud is disabled: web search is unavailable (unable to verify server cloud policy) server.json content after sign-in: { "disable_ollama_cloud": false, "version": 1 } (no session token present) ``` ### OS Windows ### GPU _No response_ ### CPU Intel ### Ollama version 0.15.4
GiteaMirror added the bug label 2026-04-12 22:12:23 -05:00
GiteaMirror commented 2026-04-12 22:12:24 -05:00
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@drifkin commented on GitHub (Feb 23, 2026):

hi @ggligor1967, thanks for the report and sorry that search broke. It seems like there might be an Ollama server stuck in the background. A few things that might help me diagnose this:

  1. What does the output of ollama --version show? (it will look for version mismatches between the client/service)
  2. Did you install using the installer or was it using the powershell install script?
  3. Are you able to use cloud models without search? or does that break as well?
  4. Does this persist after a full restart of Windows?
  5. If you look at explorer %LOCALAPPDATA%\Ollama\server.log do you see a log-line that has Ollama cloud disabled:? Is it set to false?
  6. could you run curl http://localhost:11434/api/status and give me the output?

thanks so much, hoping to get to the bottom of this!

<!-- gh-comment-id:3947772521 --> @drifkin commented on GitHub (Feb 23, 2026): hi @ggligor1967, thanks for the report and sorry that search broke. It seems like there might be an Ollama server stuck in the background. A few things that might help me diagnose this: 1. What does the output of `ollama --version` show? (it will look for version mismatches between the client/service) 2. Did you install using the installer or was it using the powershell install script? 3. Are you able to use cloud models _without_ search? or does that break as well? 4. Does this persist after a full restart of Windows? 5. If you look at `explorer %LOCALAPPDATA%\Ollama\server.log` do you see a log-line that has `Ollama cloud disabled:`? Is it set to `false`? 6. could you run `curl http://localhost:11434/api/status` and give me the output? thanks so much, hoping to get to the bottom of this!
GiteaMirror commented 2026-04-12 22:12:25 -05:00
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@electroheadfx commented on GitHub (Feb 26, 2026):

I have same error

$ ollama --version
ollama version is 0.17.0

$ curl http://localhost:11434/api/status
{"cloud":{"disabled":true,"source":"both"}}

disabled should to be to false right ? how I can fix that ?

<!-- gh-comment-id:3966302903 --> @electroheadfx commented on GitHub (Feb 26, 2026): I have same error ```bash $ ollama --version ollama version is 0.17.0 $ curl http://localhost:11434/api/status {"cloud":{"disabled":true,"source":"both"}} ``` disabled should to be to false right ? how I can fix that ?
GiteaMirror commented 2026-04-12 22:12:27 -05:00
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@drifkin commented on GitHub (Feb 26, 2026):

I have same error

$ ollama --version
ollama version is 0.17.0

$ curl http://localhost:11434/api/status
{"cloud":{"disabled":true,"source":"both"}}
disabled should to be to false right ? how I can fix that ?

Some more information that could help:

  1. What platform are you on?
  2. What's in your ~/.ollama/server.json?
  3. Did you toggle off "Cloud" in your app settings?
<!-- gh-comment-id:3968748577 --> @drifkin commented on GitHub (Feb 26, 2026): > I have same error > > $ ollama --version > ollama version is 0.17.0 > > $ curl http://localhost:11434/api/status > {"cloud":{"disabled":true,"source":"both"}} > disabled should to be to false right ? how I can fix that ? Some more information that could help: 1. What platform are you on? 2. What's in your `~/.ollama/server.json`? 3. Did you toggle off "Cloud" in your app settings?
GiteaMirror commented 2026-04-12 22:12:27 -05:00
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@electroheadfx commented on GitHub (Feb 27, 2026):

I have same error
$ ollama --version
ollama version is 0.17.0
$ curl http://localhost:11434/api/status
{"cloud":{"disabled":true,"source":"both"}}
disabled should to be to false right ? how I can fix that ?

Some more information that could help:

  1. What platform are you on?
  2. What's in your ~/.ollama/server.json?
  3. Did you toggle off "Cloud" in your app settings?

it was too simple to toggle to true the "cloud" in app settings, I dont know why it was off
Thanks bro !

<!-- gh-comment-id:3971266524 --> @electroheadfx commented on GitHub (Feb 27, 2026): > > I have same error > > $ ollama --version > > ollama version is 0.17.0 > > $ curl http://localhost:11434/api/status > > {"cloud":{"disabled":true,"source":"both"}} > > disabled should to be to false right ? how I can fix that ? > > Some more information that could help: > > 1. What platform are you on? > 2. What's in your `~/.ollama/server.json`? > 3. Did you toggle off "Cloud" in your app settings? it was too simple to toggle to true the "cloud" in app settings, I dont know why it was off Thanks bro !
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