[GH-ISSUE #12827] cloud models login link account connect loop issue #8501

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opened 2026-04-12 21:11:47 -05:00 by GiteaMirror · 2 comments
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Originally created by @jamieduk on GitHub (Oct 29, 2025).
Original GitHub issue: https://github.com/ollama/ollama/issues/12827

What is the issue?

Iv tried removing key and reconnecting account i tried making new ollama key locally with ssh i tried using backup pub file im on linux and trying to pull the cloud model and it sais to login

ollama run minimax-m2:cloud
You need to be signed in to Ollama to run Cloud models.

To sign in, navigate to:
https://ollama.com/connect?name=jnetai&key=code

jay@jnetai:~/Documents/Scripts/AI/Own-Agent-CLI/project_folder$ ollama run minimax-m2:cloud
You need to be signed in to Ollama to run Cloud models.

To sign in, navigate to:
https://ollama.com/connect?name=jnetai&key=code

and no matter what i try it just sais the same message im already logged in i tried logging out and using other accounts aswell still it just dont work!

Relevant log output


OS

No response

GPU

No response

CPU

No response

Ollama version

No response

Originally created by @jamieduk on GitHub (Oct 29, 2025). Original GitHub issue: https://github.com/ollama/ollama/issues/12827 ### What is the issue? Iv tried removing key and reconnecting account i tried making new ollama key locally with ssh i tried using backup pub file im on linux and trying to pull the cloud model and it sais to login ollama run minimax-m2:cloud You need to be signed in to Ollama to run Cloud models. To sign in, navigate to: https://ollama.com/connect?name=jnetai&key=code jay@jnetai:~/Documents/Scripts/AI/Own-Agent-CLI/project_folder$ ollama run minimax-m2:cloud You need to be signed in to Ollama to run Cloud models. To sign in, navigate to: https://ollama.com/connect?name=jnetai&key=code and no matter what i try it just sais the same message im already logged in i tried logging out and using other accounts aswell still it just dont work! ### Relevant log output ```shell ``` ### OS _No response_ ### GPU _No response_ ### CPU _No response_ ### Ollama version _No response_
GiteaMirror added the cloudbug labels 2026-04-12 21:11:47 -05:00
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@jamieduk commented on GitHub (Oct 29, 2025):

ok i fixed it by updating / reinstalling ollama curl -fsSL https://ollama.com/install.sh | sh
removing all cookies and keys from ollama site and retrying to download cloud model and it finally worked!

<!-- gh-comment-id:3462360672 --> @jamieduk commented on GitHub (Oct 29, 2025): ok i fixed it by updating / reinstalling ollama `curl -fsSL https://ollama.com/install.sh | sh` removing all cookies and keys from ollama site and retrying to download cloud model and it finally worked!
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@pdevine commented on GitHub (Oct 30, 2025):

I'll go ahead and close this, but @jamieduk do you know what version of Ollama you were using and what OS? There was an older couple of versions on Linux which had this issue.

<!-- gh-comment-id:3466297986 --> @pdevine commented on GitHub (Oct 30, 2025): I'll go ahead and close this, but @jamieduk do you know what version of Ollama you were using and what OS? There was an older couple of versions on Linux which had this issue.
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Reference: github-starred/ollama#8501