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[GH-ISSUE #11556] Lates version of olllama (installer 0.9.6) on Windows not running "olllama app" #7625

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opened 2026-04-12 19:42:58 -05:00 by GiteaMirror · 5 comments
GiteaMirror commented 2026-04-12 19:42:58 -05:00
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Originally created by @PatParslow on GitHub (Jul 28, 2025).
Original GitHub issue: https://github.com/ollama/ollama/issues/11556

Originally assigned to: @dhiltgen on GitHub.

What is the issue?

Install from freshly downloaded installer. Ollama does not run server in background. Trying to run "Ollama app" - nothing happens, whether double clicked, or run from commandline. As server is not running, calls to e.g. "ollama run llama3.1 tell me why" reports server not running.
Expect old behaviour of being able to run a query after install.

Tried under user account and admin account, no difference.

Re-installed an old version from installer downloaded 22/04/2025, and behaviour as expected (will just ignore the update notiifications for now)

Relevant log output

Log only ever shows:
time=2025-07-28T08:45:48.766+01:00 level=INFO source=app_windows.go:307 msg="starting Ollama" app=C:\Users\p\AppData\Local\Programs\Ollama version=0.9.6 OS=Windows/10.0.26100

with old version instead:
time=2025-07-28T08:50:24.913+01:00 level=INFO source=logging.go:50 msg="ollama app started"
time=2025-07-28T08:50:24.914+01:00 level=INFO source=lifecycle.go:19 msg="app config" env="map[CUDA_VISIBLE_DEVICES: GPU_DEVICE_ORDINAL: HIP_VISIBLE_DEVICES: HSA_OVERRIDE_GFX_VERSION: HTTPS_PROXY: HTTP_PROXY: NO_PROXY: OLLAMA_CONTEXT_LENGTH:2048 OLLAMA_DEBUG:false OLLAMA_FLASH_ATTENTION:false OLLAMA_GPU_OVERHEAD:0 OLLAMA_HOST:http://127.0.0.1:11434 OLLAMA_INTEL_GPU:false OLLAMA_KEEP_ALIVE:5m0s OLLAMA_KV_CACHE_TYPE: OLLAMA_LLM_LIBRARY: OLLAMA_LOAD_TIMEOUT:5m0s OLLAMA_MAX_LOADED_MODELS:0 OLLAMA_MAX_QUEUE:512 OLLAMA_MODELS:C:\\Users\\p\\.ollama\\models OLLAMA_MULTIUSER_CACHE:false OLLAMA_NEW_ENGINE:false OLLAMA_NOHISTORY:false OLLAMA_NOPRUNE:false OLLAMA_NUM_PARALLEL:0 OLLAMA_ORIGINS:[http://localhost https://localhost http://localhost:* https://localhost:* http://127.0.0.1 https://127.0.0.1 http://127.0.0.1:* https://127.0.0.1:* http://0.0.0.0 https://0.0.0.0 http://0.0.0.0:* https://0.0.0.0:* app://* file://* tauri://* vscode-webview://* vscode-file://*] OLLAMA_SCHED_SPREAD:false ROCR_VISIBLE_DEVICES:]"
time=2025-07-28T08:50:25.061+01:00 level=INFO source=server.go:182 msg="unable to connect to server"
time=2025-07-28T08:50:25.061+01:00 level=INFO source=server.go:141 msg="starting server..."
time=2025-07-28T08:50:25.114+01:00 level=INFO source=server.go:127 msg="started ollama server with pid 25560"
time=2025-07-28T08:50:25.114+01:00 level=INFO source=server.go:129 msg="ollama server logs C:\\Users\\p\\AppData\\Local\\Ollama\\server.log"
time=2025-07-28T08:50:28.364+01:00 level=INFO source=updater.go:103 msg="New update available at https://github.com/ollama/ollama/releases/download/v0.9.6/OllamaSetup.exe"
time=2025-07-28T08:50:28.541+01:00 level=INFO source=updater.go:138 msg="update already downloaded"

OS

Windows

GPU

Nvidia

CPU

Intel

Ollama version

0.9.6

Originally created by @PatParslow on GitHub (Jul 28, 2025). Original GitHub issue: https://github.com/ollama/ollama/issues/11556 Originally assigned to: @dhiltgen on GitHub. ### What is the issue? Install from freshly downloaded installer. Ollama does not run server in background. Trying to run "Ollama app" - nothing happens, whether double clicked, or run from commandline. As server is not running, calls to e.g. "ollama run llama3.1 tell me why" reports server not running. Expect old behaviour of being able to run a query after install. Tried under user account and admin account, no difference. Re-installed an old version from installer downloaded 22/04/2025, and behaviour as expected (will just ignore the update notiifications for now) ### Relevant log output ```shell Log only ever shows: time=2025-07-28T08:45:48.766+01:00 level=INFO source=app_windows.go:307 msg="starting Ollama" app=C:\Users\p\AppData\Local\Programs\Ollama version=0.9.6 OS=Windows/10.0.26100 with old version instead: time=2025-07-28T08:50:24.913+01:00 level=INFO source=logging.go:50 msg="ollama app started" time=2025-07-28T08:50:24.914+01:00 level=INFO source=lifecycle.go:19 msg="app config" env="map[CUDA_VISIBLE_DEVICES: GPU_DEVICE_ORDINAL: HIP_VISIBLE_DEVICES: HSA_OVERRIDE_GFX_VERSION: HTTPS_PROXY: HTTP_PROXY: NO_PROXY: OLLAMA_CONTEXT_LENGTH:2048 OLLAMA_DEBUG:false OLLAMA_FLASH_ATTENTION:false OLLAMA_GPU_OVERHEAD:0 OLLAMA_HOST:http://127.0.0.1:11434 OLLAMA_INTEL_GPU:false OLLAMA_KEEP_ALIVE:5m0s OLLAMA_KV_CACHE_TYPE: OLLAMA_LLM_LIBRARY: OLLAMA_LOAD_TIMEOUT:5m0s OLLAMA_MAX_LOADED_MODELS:0 OLLAMA_MAX_QUEUE:512 OLLAMA_MODELS:C:\\Users\\p\\.ollama\\models OLLAMA_MULTIUSER_CACHE:false OLLAMA_NEW_ENGINE:false OLLAMA_NOHISTORY:false OLLAMA_NOPRUNE:false OLLAMA_NUM_PARALLEL:0 OLLAMA_ORIGINS:[http://localhost https://localhost http://localhost:* https://localhost:* http://127.0.0.1 https://127.0.0.1 http://127.0.0.1:* https://127.0.0.1:* http://0.0.0.0 https://0.0.0.0 http://0.0.0.0:* https://0.0.0.0:* app://* file://* tauri://* vscode-webview://* vscode-file://*] OLLAMA_SCHED_SPREAD:false ROCR_VISIBLE_DEVICES:]" time=2025-07-28T08:50:25.061+01:00 level=INFO source=server.go:182 msg="unable to connect to server" time=2025-07-28T08:50:25.061+01:00 level=INFO source=server.go:141 msg="starting server..." time=2025-07-28T08:50:25.114+01:00 level=INFO source=server.go:127 msg="started ollama server with pid 25560" time=2025-07-28T08:50:25.114+01:00 level=INFO source=server.go:129 msg="ollama server logs C:\\Users\\p\\AppData\\Local\\Ollama\\server.log" time=2025-07-28T08:50:28.364+01:00 level=INFO source=updater.go:103 msg="New update available at https://github.com/ollama/ollama/releases/download/v0.9.6/OllamaSetup.exe" time=2025-07-28T08:50:28.541+01:00 level=INFO source=updater.go:138 msg="update already downloaded" ``` ### OS Windows ### GPU Nvidia ### CPU Intel ### Ollama version 0.9.6
GiteaMirror added the installbugwindows labels 2026-04-12 19:42:59 -05:00
GiteaMirror commented 2026-04-12 19:43:00 -05:00
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@dhiltgen commented on GitHub (Jul 31, 2025):

@PatParslow can you clarify which version works? Have you tried the latest version 0.10.0?

This might be a variation on #11447 with a C++ Redistributable compatibility problem.

When you installed or upgraded, did the MSVC C++ redistributable get installed as well? (UAC pop-up would have triggered prompting for permission)

Can you run the following and share what version is installed on your system?

Get-ItemProperty -path "Registry::HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\VisualStudio\14.0\VC\Runtimes\X64"

Finally, try installing the latest version manually and see if the latest version of Ollama starts working again?

<!-- gh-comment-id:3140447864 --> @dhiltgen commented on GitHub (Jul 31, 2025): @PatParslow can you clarify which version works? Have you tried the latest version 0.10.0? This might be a variation on #11447 with a C++ Redistributable compatibility problem. When you installed or upgraded, did the MSVC C++ redistributable get installed as well? (UAC pop-up would have triggered prompting for permission) Can you run the following and share what version is installed on your system? ``` Get-ItemProperty -path "Registry::HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\VisualStudio\14.0\VC\Runtimes\X64" ``` Finally, try installing the latest version manually and see if the latest version of Ollama starts working again? - https://aka.ms/vs/17/release/vc_redist.x64.exe
GiteaMirror commented 2026-04-12 19:43:01 -05:00
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@dhiltgen commented on GitHub (Jul 31, 2025):

One other thing to try if the C++ redistributable doesn't resolve the problem... Install the latest version (currently 0.10.1) and if the latest version still doesn't resolve the problem, in a powershell terminal run:

$env:OLLAMA_DEBUG="1"
& "Ollama app.exe"

If no UI appears, then run explorer $env:LOCALAPPDATA\Ollama and see if anything more shows up in app.log

<!-- gh-comment-id:3141324884 --> @dhiltgen commented on GitHub (Jul 31, 2025): One other thing to try if the C++ redistributable doesn't resolve the problem... Install the latest version (currently 0.10.1) and if the latest version still doesn't resolve the problem, in a powershell terminal run: ``` $env:OLLAMA_DEBUG="1" & "Ollama app.exe" ``` If no UI appears, then run `explorer $env:LOCALAPPDATA\Ollama` and see if anything more shows up in `app.log`
GiteaMirror commented 2026-04-12 19:43:01 -05:00
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@tildebyte commented on GitHub (Aug 14, 2025):

Not fixed. No MSVC issues here.

Followed troubleshooting steps in https://github.com/ollama/ollama/issues/11556#issuecomment-3141324884, entire contents of 'app.log' are below. Server log exists but is empty.

"C:\Users\USER\.ollama" exists, but is empty.

time=2025-08-14T17:35:03.750-04:00 level=INFO source=app_windows.go:272 msg="starting Ollama" app=C:\Users\USER\AppData\Local\Programs\Ollama version=0.11.4 OS=Windows/10.0.26100
time=2025-08-14T17:35:03.751-04:00 level=INFO source=app.go:214 msg="initialized tools registry" tool_count=0
time=2025-08-14T17:35:03.754-04:00 level=INFO source=app.go:229 msg="starting ollama server"
time=2025-08-14T17:35:03.754-04:00 level=INFO source=auth.go:69 msg="Failed to load private key: open C:\\Users\\USER\\.ollama\\id_ed25519: The system cannot find the file specified."
time=2025-08-14T17:35:03.754-04:00 level=WARN source=app.go:253 msg="failed to load user data" error="failed to call ollama.com/api/me: failed to sign request: open C:\\Users\\USER\\.ollama\\id_ed25519: The system cannot find the file specified."
time=2025-08-14T17:35:03.755-04:00 level=INFO source=app.go:257 msg="starting ui server" port=58383
time=2025-08-14T17:35:03.755-04:00 level=DEBUG source=app.go:259 msg="starting ui server on port" port=58383
time=2025-08-14T17:35:03.760-04:00 level=DEBUG source=app.go:297 msg="no URL scheme request to handle"

https://github.com/ollama/ollama/releases/tag/v0.9.3 works as expected

<!-- gh-comment-id:3189947748 --> @tildebyte commented on GitHub (Aug 14, 2025): Not fixed. No MSVC issues here. Followed troubleshooting steps in https://github.com/ollama/ollama/issues/11556#issuecomment-3141324884, entire contents of 'app.log' are below. Server log exists but is empty. "C:\\Users\\USER\\.ollama" exists, but is empty. ```log time=2025-08-14T17:35:03.750-04:00 level=INFO source=app_windows.go:272 msg="starting Ollama" app=C:\Users\USER\AppData\Local\Programs\Ollama version=0.11.4 OS=Windows/10.0.26100 time=2025-08-14T17:35:03.751-04:00 level=INFO source=app.go:214 msg="initialized tools registry" tool_count=0 time=2025-08-14T17:35:03.754-04:00 level=INFO source=app.go:229 msg="starting ollama server" time=2025-08-14T17:35:03.754-04:00 level=INFO source=auth.go:69 msg="Failed to load private key: open C:\\Users\\USER\\.ollama\\id_ed25519: The system cannot find the file specified." time=2025-08-14T17:35:03.754-04:00 level=WARN source=app.go:253 msg="failed to load user data" error="failed to call ollama.com/api/me: failed to sign request: open C:\\Users\\USER\\.ollama\\id_ed25519: The system cannot find the file specified." time=2025-08-14T17:35:03.755-04:00 level=INFO source=app.go:257 msg="starting ui server" port=58383 time=2025-08-14T17:35:03.755-04:00 level=DEBUG source=app.go:259 msg="starting ui server on port" port=58383 time=2025-08-14T17:35:03.760-04:00 level=DEBUG source=app.go:297 msg="no URL scheme request to handle" ``` https://github.com/ollama/ollama/releases/tag/v0.9.3 works as expected
GiteaMirror commented 2026-04-12 19:43:02 -05:00
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@PatParslow commented on GitHub (Aug 14, 2025):

Sorry hadn't seen replies - not sure what my working old version was, but new 0.11.4 is working fine (to answer other part of query in case it is useful, not updating MSVC didn't help)

<!-- gh-comment-id:3189961842 --> @PatParslow commented on GitHub (Aug 14, 2025): Sorry hadn't seen replies - not sure what my working old version was, but new 0.11.4 is working fine (to answer other part of query in case it is useful, not updating MSVC didn't help)
GiteaMirror commented 2026-04-12 19:43:03 -05:00
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@tildebyte commented on GitHub (Aug 15, 2025):

OK, apparently I just need to spend more time reading docs.

Started the server in one tab, then downloaded/installed/ran Open WebUI, uploaded a GGUF model via OWUI, and bob's your uncle.

Apologies for the noise.

<!-- gh-comment-id:3190462467 --> @tildebyte commented on GitHub (Aug 15, 2025): OK, apparently I just need to spend more time reading docs. Started the server in one tab, then downloaded/installed/ran Open WebUI, uploaded a GGUF model via OWUI, and bob's your uncle. Apologies for the noise.
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