github-starred/ollama
2
0
Fork 0
mirror of https://github.com/ollama/ollama.git synced 2026-05-07 00:22:43 -05:00
Code Issues 14.5k Packages Projects Releases 120 Wiki Activity

[GH-ISSUE #15478] Login no longer works with username, and only email accepted #71954

New Issue
Open
opened 2026-05-05 03:09:26 -05:00 by GiteaMirror · 1 comment
GiteaMirror commented 2026-05-05 03:09:26 -05:00
Owner
Copy Link

Originally created by @alkindivv on GitHub (Apr 10, 2026).
Original GitHub issue: https://github.com/ollama/ollama/issues/15478

What is the issue?

Description

Previously, it was possible to sign in to ollama.com using a username (not email). After a recent change to the authentication system, the
sign in page now only accepts email address as the login identifier.

I registered with a username a few months ago

Steps to Reproduce

  1. Go to https://ollama.com/signin
  2. enter my username in the login field
  3. Login fails, because the field appears to only accept an email format

Expected Behavior

I should be able to sign in using my username OR email, as both were accepted at the time of account registration.

Actual Behavior

Only email address is accepted in the sign in field. Users who only remember their username (not their email) are locked out of their account
with no recovery path.

PLEASE

  • Allow login with either username or email (as many platforms do)
  • OR provide a username based account lookup/recovery tool
  • OR send a notification to registered users about the change

Relevant log output

OS

No response

GPU

No response

CPU

No response

Ollama version

No response

Originally created by @alkindivv on GitHub (Apr 10, 2026). Original GitHub issue: https://github.com/ollama/ollama/issues/15478 ### What is the issue? ## Description Previously, it was possible to sign in to ollama.com using a **username** (not email). After a recent change to the authentication system, the sign in page now only accepts **email address** as the login identifier. I registered with a username a few months ago ## Steps to Reproduce 1. Go to https://ollama.com/signin 2. enter my **username** in the login field 3. Login fails, because the field appears to only accept an email format ## Expected Behavior I should be able to sign in using my **username** OR **email**, as both were accepted at the time of account registration. ## Actual Behavior Only email address is accepted in the sign in field. Users who only remember their username (not their email) are locked out of their account with no recovery path. ## PLEASE - Allow login with either username or email (as many platforms do) - OR provide a username based account lookup/recovery tool - OR send a notification to registered users about the change ### Relevant log output ```shell ``` ### OS _No response_ ### GPU _No response_ ### CPU _No response_ ### Ollama version _No response_
GiteaMirror added the bug label 2026-05-05 03:09:26 -05:00
GiteaMirror commented 2026-05-05 03:09:28 -05:00
Author
Owner
Copy Link

@PureBlissAK commented on GitHub (Apr 18, 2026):

🤖 Automated Triage & Analysis Report

Issue: #15478
Analyzed: 2026-04-18T18:20:52.355727

Analysis

  • Type: unknown
  • Severity: medium
  • Components: unknown

Implementation Plan

  • Effort: medium
  • Steps:

This issue has been triaged and marked for implementation.

<!-- gh-comment-id:4274307330 --> @PureBlissAK commented on GitHub (Apr 18, 2026): <!-- ollama-issue-orchestrator:v1 issue:15478 --> ## 🤖 Automated Triage & Analysis Report **Issue**: #15478 **Analyzed**: 2026-04-18T18:20:52.355727 ### Analysis - **Type**: unknown - **Severity**: medium - **Components**: unknown ### Implementation Plan - **Effort**: medium - **Steps**: *This issue has been triaged and marked for implementation.*
Sign in to join this conversation.
No Branch/Tag Specified
Branches Tags
Labels
Clear labels
amd
api
app
bug
build
cli
cloud
compatibility
context-length
create
docker
documentation
embeddings
feature request
feedback wanted
good first issue
gpt-oss
gpu
harmony
help wanted
image
install
intel
js
launch
linux
macos
memory
mlx
model
needs more info
networking
nvidia
ollama.com
performance
pull-request
Mirrored from GitHub Pull Request
 python
question
registry
rendering
thinking
tools
top
vulkan
windows
wsl
No Label bug
Milestone
No items
No Milestone
Projects
Clear projects
No project
Assignees
Clear assignees
GiteaMirror ninjasurge
No Assignees
1 Participants
Notifications
Due Date
No due date set.
Dependencies

No dependencies set.

Reference: github-starred/ollama#71954
Delete Branch "%!s()"

Deleting a branch is permanent. Although the deleted branch may continue to exist for a short time before it actually gets removed, it CANNOT be undone in most cases. Continue?