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[GH-ISSUE #15129] Can't pull or run through Starlink #71745

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opened 2026-05-05 02:26:30 -05:00 by GiteaMirror · 3 comments
GiteaMirror commented 2026-05-05 02:26:30 -05:00
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Originally created by @mcxgr on GitHub (Mar 29, 2026).
Original GitHub issue: https://github.com/ollama/ollama/issues/15129

What is the issue?

Problem: Can't pull or run any model. Using Starlink I can't get any images. Switching to 5G (I'm in rural Greece) allows any download. Seems strange but absolutely repeatable...

System: MacOS 15.7.4, latest Ollama (reinstalled 2 times), Docker is also installed on the machine (seen some people mention it).

Relevant log output

Error: max retries exceeded: Get "https://dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com/ollama/docker/registry/v2/blobs/sha256/99/9999d473417a8e179d993498195be5f42cab963acc75f4a6b15d981e8b68abed/data?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=66040c77ac1b787c3af820529859349a%2F20260329%2Fauto%2Fs3%2Faws4_request&X-Amz-Date=20260329T085126Z&X-Amz-Expires=86400&X-Amz-SignedHeaders=host&X-Amz-Signature=d6a03e3fe12f561ccfe3a95d94554d94223d7168c6af43bbe083c04e2687413a": dial tcp x.y.z.e:443: i/o timeout

OS

macOS

GPU

Apple

CPU

Apple

Ollama version

0.18.3

Originally created by @mcxgr on GitHub (Mar 29, 2026). Original GitHub issue: https://github.com/ollama/ollama/issues/15129 ### What is the issue? Problem: Can't pull or run any model. Using Starlink I can't get any images. Switching to 5G (I'm in rural Greece) allows any download. Seems strange but absolutely repeatable... System: MacOS 15.7.4, latest Ollama (reinstalled 2 times), Docker is also installed on the machine (seen some people mention it). ### Relevant log output ```shell Error: max retries exceeded: Get "https://dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com/ollama/docker/registry/v2/blobs/sha256/99/9999d473417a8e179d993498195be5f42cab963acc75f4a6b15d981e8b68abed/data?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=66040c77ac1b787c3af820529859349a%2F20260329%2Fauto%2Fs3%2Faws4_request&X-Amz-Date=20260329T085126Z&X-Amz-Expires=86400&X-Amz-SignedHeaders=host&X-Amz-Signature=d6a03e3fe12f561ccfe3a95d94554d94223d7168c6af43bbe083c04e2687413a": dial tcp x.y.z.e:443: i/o timeout ``` ### OS macOS ### GPU Apple ### CPU Apple ### Ollama version 0.18.3
GiteaMirror added the bug label 2026-05-05 02:26:30 -05:00
GiteaMirror commented 2026-05-05 02:26:33 -05:00
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@rick-github commented on GitHub (Mar 29, 2026):

dd20... historically has had a lot of issues, the speculation is that it is a storage bucket that is also used to host content that results in it being blacklisted. Since the error is i/o timeout it seems like Starlink is dropping TCP connections to the associated IP address.

<!-- gh-comment-id:4150067482 --> @rick-github commented on GitHub (Mar 29, 2026): dd20... historically has had a lot of [issues](https://github.com/ollama/ollama/issues?q=is%3Aissue%20state%3Aopen%20dd20bb891979d25aebc8bec07b2b3bbc), the speculation is that it is a storage bucket that is also used to host content that results in it being blacklisted. Since the error is `i/o timeout` it seems like Starlink is dropping TCP connections to the associated IP address.
GiteaMirror commented 2026-05-05 02:26:33 -05:00
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@apoiat commented on GitHub (Mar 29, 2026):

Similar issue here - drove me insane. Thought it was a docker version issue or something so had to update and destroy everything.. It worked once I thought I'd try using my VPN ..

<!-- gh-comment-id:4150430407 --> @apoiat commented on GitHub (Mar 29, 2026): Similar issue here - drove me insane. Thought it was a docker version issue or something so had to update and destroy everything.. It worked once I thought I'd try using my VPN ..
GiteaMirror commented 2026-05-05 02:26:34 -05:00
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@mcxgr commented on GitHub (Mar 30, 2026):

@rick-github @apoiat Thanks to both... I thought I was going crazy too. However seems strange to me why a bucket gets blacklisted. Do any of you use 1.0.0.2 or 1.1.1.2?

Self-Note: Doesn't matter, it's Starlink-specific. I use 1.0.0.2 and 1.1.1.2 on both providers anyways.

<!-- gh-comment-id:4152196966 --> @mcxgr commented on GitHub (Mar 30, 2026): @rick-github @apoiat Thanks to both... I thought I was going crazy too. However seems strange to me why a bucket gets blacklisted. Do any of you use 1.0.0.2 or 1.1.1.2? Self-Note: Doesn't matter, it's Starlink-specific. I use 1.0.0.2 and 1.1.1.2 on both providers anyways.
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