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[GH-ISSUE #11576] Documentation Suggestion: Disk Restriction When Installing to a Non-System Drive #69699

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opened 2026-05-04 18:53:46 -05:00 by GiteaMirror · 0 comments
GiteaMirror commented 2026-05-04 18:53:46 -05:00
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Originally created by @GuLu9527 on GitHub (Jul 30, 2025).
Original GitHub issue: https://github.com/ollama/ollama/issues/11576

What is the issue?

When following the official installation guide to install Ollama on a non-system drive, I encountered an unmentioned restriction: if the installer file (OllamaSetup.exe) and the target installation path are on different disks (e.g., installer on C:\ and target path on D:), the installation fails with [specific error, e.g., "invalid path" or "installation aborted"].
This issue is resolved by moving OllamaSetup.exe to the same disk as the target installation path (e.g., moving the installer to D:\ before installing to D:\ai). However, this critical requirement is not currently noted in the official documentation, which may confuse other users.
Reproduction Steps
Place OllamaSetup.exe on C:\ (e.g., C:\Users\XXX\Downloads\OllamaSetup.exe).
Attempt to install Ollama to a target path on D:\ (e.g., D:\ai) via command line or GUI.
Observe the error: [describe the error, e.g., "failed to access target directory" or installation process halts].
Move OllamaSetup.exe to D:\ (e.g., D:\Downloads\OllamaSetup.exe).
Re-attempt installation to D:\ai—installation completes successfully.
Suggested Documentation Update
Please add the following note to the installation guide:
"If installing Ollama to a non-system drive (e.g., D:), ensure the installer file (OllamaSetup.exe) is also located on the same drive (e.g., D:). Installation may fail if the installer and target path are on different disks."
Environment Details
OS: Windows 11

Relevant log output

OS

No response

GPU

No response

CPU

No response

Ollama version

No response

Originally created by @GuLu9527 on GitHub (Jul 30, 2025). Original GitHub issue: https://github.com/ollama/ollama/issues/11576 ### What is the issue? When following the official installation guide to install Ollama on a non-system drive, I encountered an unmentioned restriction: if the installer file (OllamaSetup.exe) and the target installation path are on different disks (e.g., installer on C:\ and target path on D:\), the installation fails with [specific error, e.g., "invalid path" or "installation aborted"]. This issue is resolved by moving OllamaSetup.exe to the same disk as the target installation path (e.g., moving the installer to D:\ before installing to D:\ai). However, this critical requirement is not currently noted in the official documentation, which may confuse other users. Reproduction Steps Place OllamaSetup.exe on C:\ (e.g., C:\Users\XXX\Downloads\OllamaSetup.exe). Attempt to install Ollama to a target path on D:\ (e.g., D:\ai) via command line or GUI. Observe the error: [describe the error, e.g., "failed to access target directory" or installation process halts]. Move OllamaSetup.exe to D:\ (e.g., D:\Downloads\OllamaSetup.exe). Re-attempt installation to D:\ai—installation completes successfully. Suggested Documentation Update Please add the following note to the installation guide: "If installing Ollama to a non-system drive (e.g., D:\), ensure the installer file (OllamaSetup.exe) is also located on the same drive (e.g., D:\). Installation may fail if the installer and target path are on different disks." Environment Details OS: Windows 11 ### Relevant log output ```shell ``` ### OS _No response_ ### GPU _No response_ ### CPU _No response_ ### Ollama version _No response_
GiteaMirror added the bug label 2026-05-04 18:53:46 -05:00
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Reference: github-starred/ollama#69699
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