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[GH-ISSUE #10252] Add account deletion + download-my-data feature to ollama.com (GDPR/DPA compliance) #68785

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opened 2026-05-04 15:11:18 -05:00 by GiteaMirror · 4 comments
GiteaMirror commented 2026-05-04 15:11:18 -05:00
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Originally created by @JamesClarke7283 on GitHub (Apr 12, 2025).
Original GitHub issue: https://github.com/ollama/ollama/issues/10252

Hello,
I didnt know where to put this issue as there was no contact or support page, i tried finding the email of the authors of ollama, no luck.

The issue is that ollama.com does not provide an option to delete/download your data, this is not complient with GDPR or DPA.

Article 17 of GDPR: Right to erasure (‘right to be forgotten’): account deletion,. Article 20: Right to data portability: ability to download all collected data about subject.

GDPR also requires the option to do this to be 'reasonably' straightforward, meaning at least contact info to initiate the process shall be given, the general deadline the ICO (Information Commissioners Office) considers is 30 days.

To make this easier, perhapse a 'Delete Account' & 'Download My Data' button should be added instead of relying on humans to manually do it.

Legislation documents (as enacted in the UK):
GDPR
DPA

Since Ollama.com store's PII which cannot be erased without deletion of the account, AKA email address, username (if someone uses a username that contains identifiable information), IP logs, etc. Its quite important to add this functionality sooner rather than later.

I live in the UK, but most countries have DPA equivalents, and the EU has GDPR, so i would assume this law equivalent applies to most countries.

Personal Request:

I am invoking my right to erasure(deletion of my account), my email is 7in272y8@anonaddy.me the ollama team can contact me there, its also the email used for my ollama account.

I know this is less formal way to do it, but i couldn't find email or anything for support. (i don't use discord anymore)

Many Thanks,
James Clarke

Originally created by @JamesClarke7283 on GitHub (Apr 12, 2025). Original GitHub issue: https://github.com/ollama/ollama/issues/10252 Hello, I didnt know where to put this issue as there was no contact or support page, i tried finding the email of the authors of ollama, no luck. The issue is that ollama.com does not provide an option to delete/download your data, this is not complient with GDPR or DPA. Article 17 of GDPR: `Right to erasure (‘right to be forgotten’)`: account deletion,. Article 20: `Right to data portability`: ability to download all collected data about subject. GDPR also requires the option to do this to be 'reasonably' straightforward, meaning at least contact info to initiate the process shall be given, the general deadline the ICO (Information Commissioners Office) considers is 30 days. To make this easier, perhapse a 'Delete Account' & 'Download My Data' button should be added instead of relying on humans to manually do it. Legislation documents (as enacted in the UK): [GDPR](https://www.legislation.gov.uk/eur/2016/679/contents/adopted) [DPA](https://www.legislation.gov.uk/ukpga/2018/12/contents/enacted) Since Ollama.com store's PII which cannot be erased without deletion of the account, AKA email address, username (if someone uses a username that contains identifiable information), IP logs, etc. Its quite important to add this functionality sooner rather than later. I live in the UK, but most countries have DPA equivalents, and the EU has GDPR, so i would assume this law equivalent applies to most countries. --- Personal Request: I am invoking my right to erasure(deletion of my account), my email is `7in272y8@anonaddy.me` the ollama team can contact me there, its also the email used for my ollama account. I know this is less formal way to do it, but i couldn't find email or anything for support. (i don't use discord anymore) Many Thanks, James Clarke
GiteaMirror added the ollama.com label 2026-05-04 15:11:18 -05:00
GiteaMirror commented 2026-05-04 15:11:19 -05:00
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@ghost commented on GitHub (May 17, 2025):

Same here; didn't find any "delete my account" option. I live in Germany, so the GDPR applies to me; find it weird how Ollama doesn't comply though. It's pretty official at this point.

<!-- gh-comment-id:2888536356 --> @ghost commented on GitHub (May 17, 2025): Same here; didn't find any "delete my account" option. I live in Germany, so the GDPR applies to me; find it weird how Ollama doesn't comply though. It's pretty official at this point.
GiteaMirror commented 2026-05-04 15:11:20 -05:00
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@jschoorlcl commented on GitHub (Sep 23, 2025):

It was a feature request last year july. Seems the option still hasn't been added. https://github.com/ollama/ollama/issues/5549

<!-- gh-comment-id:3323188034 --> @jschoorlcl commented on GitHub (Sep 23, 2025): It was a feature request last year july. Seems the option still hasn't been added. https://github.com/ollama/ollama/issues/5549
GiteaMirror commented 2026-05-04 15:11:20 -05:00
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@divanvisagie commented on GitHub (Oct 18, 2025):

I see now that in that thread they did provide a way to remove the account by emailing support, which is fine, but I think it needs to be made more clear on the website itself. I think just putting that email in the profile page will be enough. I don't think users should have to find this thread first.

<!-- gh-comment-id:3418139309 --> @divanvisagie commented on GitHub (Oct 18, 2025): I see now that in that thread they did provide a way to remove the account by emailing support, which is fine, but I think it needs to be made more clear on the website itself. I think just putting that email in the profile page will be enough. I don't think users should have to find this thread first.
GiteaMirror commented 2026-05-04 15:11:21 -05:00
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@DarthJahus commented on GitHub (Nov 7, 2025):

Please, add this feature.

<!-- gh-comment-id:3503569266 --> @DarthJahus commented on GitHub (Nov 7, 2025): Please, add this feature.
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