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Originally created by @ronaldvdmeer on GitHub (Mar 18, 2025).
Original GitHub issue: https://github.com/ollama/ollama/issues/9857
What is the issue?
When using
Ollama v0.6.2with the modelgemma3:27b-it-q4_K_M, the model stops responding after a few interactions. There is no error message, but it no longer generates any output after receiving a prompt.Environment
• Ollama version: v0.6.2
• Model: gemma3:27b-it-q4_K_M
• OS: Debian 12
• Hardware:
• GPU: NVIDIA RTX 3090
• RAM: 48GB
Steps to Reproduce
Start Ollama and load the model:
Ask a few questions, for example:
After a few responses, the model suddenly stops responding, with no error message displayed.
Expected Behavior
The model should continue generating responses without interruption.
Actual Outcome
After a few successful interactions, the model becomes unresponsive without any error message.
Additional Information
• There is no consistent pattern as to when the issue occurs.
• No errors are logged in the console.
• CPU and GPU usage remain within normal levels.
• Restarting ollama temporarily restores functionality.
Any guidance on resolving this issue or debugging further would be greatly appreciated.
Relevant log output
OS
Linux
GPU
Nvidia
CPU
Other
Ollama version
ollama version is 0.6.2
@rick-github commented on GitHub (Mar 18, 2025):
Server logs will aid in debugging.
@ronaldvdmeer commented on GitHub (Mar 18, 2025):
@ronaldvdmeer commented on GitHub (Mar 18, 2025):
Debug logging: https://gist.github.com/ronaldvdmeer/5dab71e495370ee96aa22798b0c79a9e
@mmb78 commented on GitHub (Mar 19, 2025):
Not sure if this is related .. but I'm analyzing a long list of images that I feed by a python script using OpenAI API to gemma3 models and I have observed several times that after about 100 prompts the analysis time doubles (for 27 and 12b models, q8 and q4 tested).
@ronaldvdmeer commented on GitHub (Mar 19, 2025):
Update, after changing some settings in de systemd script the model keeps running as expected
I commented out
OLLAMA_NO_CPU_FALLBACK=1andOLLAMA_FLASH_ATTENTION=1@rick-github commented on GitHub (Mar 19, 2025):
OLLAMA_NO_CPU_FALLBACKis not an ollama configuration variable, so FA would seem to be the culprit.@ronaldvdmeer commented on GitHub (Mar 19, 2025):
Indeed. Is FA something that should work with this model?
@rick-github commented on GitHub (Mar 19, 2025):
Perhaps try setting
OLLAMA_KV_CACHE_TYPEto one of q4_0, q8_0 or fp16. Having said that, gemma3 is having other problems with FA (https://github.com/ollama/ollama/issues/9683) so it might be resolved as part of that issue.@ronaldvdmeer commented on GitHub (Mar 19, 2025):
I thought we had found the problem but it's still very unstable after a few prompts. Sometimes the cpu goes to 100% and nothing happens. Sometimes the proces memory spikes. Not sure. Are you guys able to replicate these stability issues?
@Ducky6944 commented on GitHub (Mar 20, 2025):
I am having similar issues using the
gemma3:27btag. Recently when it happened to me I had nvtop open and it showed that memory had gone to 0 and that the process wasn't showing. When I asked it another question. Memory and cpu ramped back up but it never generated anything. I'm running in docker. Not sure if that was related it or not.@ronaldvdmeer commented on GitHub (Mar 20, 2025):
I've experimented with unloading the model after 30 seconds. This works for a couple of prompts and then this happens:
@ronaldvdmeer commented on GitHub (Mar 26, 2025):
Am I the only one?
@rick-github commented on GitHub (Mar 26, 2025):
It seems so.
It might help if we can pinpoint where in the call chain the stalling happens. The server and the runner communicate via the port number specified by
--port. If you start a listener on that port:and use the client to send requests, does traffic on the port stop when the model stops responding?
@Ducky6944 commented on GitHub (Mar 26, 2025):
Whats the output of
nvidia-smi -q.In my case my issue seems to have been caused by using an "unlicensed" VGPU. I haven't run into this since resolving the licensing issue. Despite the fact it was reporting asunrestricted, which in my mind I took at face value.@ronaldvdmeer commented on GitHub (Mar 26, 2025):
https://pastebin.com/raw/4FyGnHuQ
With the last 3 or 4 prompts there was no response from the model anymore. Traffic pattern changed and was very limited. Not sure what that means.
Here is the output. https://pastebin.com/raw/hNPC2dvT
@ronaldvdmeer commented on GitHub (Mar 26, 2025):
After extensive testing, I found that the GPU instability I was experiencing when running Ollama inside a Proxmox VM with passthrough was likely caused by a virtual IOMMU (vIOMMU) being presented to the VM.
Even though I hadn’t explicitly enabled IOMMU support inside the guest OS, the Proxmox configuration was set to expose a virtual IOMMU. The Linux kernel inside the VM automatically detected and enabled it, which I believe led to unexpected behavior with CUDA workloads.
Once I disabled the virtual IOMMU in the VM configuration, all instability disappeared. The system has been completely stable since, and performance is consistent.
Does this seem logical?
@rick-github commented on GitHub (Mar 26, 2025):
Sounds logical. There are other reports of IOMMU settings causing issues, but usually by generating random tokens, not getting wedged. Let it bake for a bit and if you feel the problem is resolved, close the ticket, and feel free to re-open if the problem re-occurs.
@Johnno1011 commented on GitHub (Mar 27, 2025):
Hey all.
Think this issue is the most related to what I'm experiencing with gemma3:27b.
I'm seeing that with running the model entirely on CPU I'm unable to get any response at all. If I wait long enough in the UI, I get tokens but it's EXTREMELY slow. My machine also goes flat out, for seemingly little output. See attached screenshot. I have tried turning off quantisation and flash attention etc but this has no affect.
Cheers.
@rick-github commented on GitHub (Mar 27, 2025):
Server logs will aid in debugging.
@Johnno1011 commented on GitHub (Mar 27, 2025):
Server startup logs:
@Johnno1011 commented on GitHub (Mar 27, 2025):
Sorry just to add to this, quick rundown is I'm running on CPU only here and have found the model is way way slower than I would expect. Putting the model on the GPU did sort the issue out as of course it's quicker. Anyway, feel free to discard my points as the CPU speed issue is something unrelated to this specific ticket :)
@rick-github commented on GitHub (Mar 27, 2025):
When running on CPU, the constraint for large models is memory bandwidth. gemma3:27b wants about 19G of RAM. My test system has 5600Mhz DDR-5 RAM, with a memory bandwidth of about 69GB/s. That means the model can generate at most 69/19 tps or 3.6 tps. The output of
ollama run --verboseshows 3.42 tps so close to the max. If you are seeing slow inference on the CPU, your memory bandwidth is probably lower. I see that your CPU is Haswell architecture, doing a bit of a search it looks like DDR-3 and DDR-4 memory subsytems were common for Haswell, with a max memory bandwidth of 25G/s with 3200Mhz DDR-4.Everything else in the log looks normal, so i think this is just a case of hardware limitations.
@Johnno1011 commented on GitHub (Mar 27, 2025):
This is really useful information, thank you!
Based on my system, I have approx 24GB/s of DDR4 bandwidth. 24/19 = 1.26 tk/s. I am not getting this. I am running on a 64 core CPU machine. Any thoughts? Thanks
@rick-github commented on GitHub (Mar 27, 2025):
Possibly thread contention or cache thrashing. What happens if you reduce the number of threads. Try 1 and 31, if there's a change in performance do a binary search to find the best value:
@ronaldvdmeer commented on GitHub (Mar 27, 2025):
Just wanted to confirm that after another full day of heavy use, the system remains completely stable. I haven’t had to reboot even once — which is a first since I started using GPU passthrough with Ollama. Disabling the virtual IOMMU in the VM configuration clearly solved it for me.
I realize the thread now includes a separate issue related to CPU behavior, which may be unrelated to this specific passthrough problem. Hopefully, this update still helps others who run into similar stability problems with NVIDIA GPUs and virtual IOMMUs in Proxmox environments.
@ronaldvdmeer commented on GitHub (Mar 27, 2025):
Thanks everyone — I’m going to close this issue since the original GPU passthrough instability is now fully resolved.
For those experiencing unrelated issues (like CPU behavior), it’s probably best to open a separate ticket to keep things focused.
@rick-github commented on GitHub (Mar 27, 2025):
Thanks @ronaldvdmeer , these corner cases are always a bugbear and I'm glad it's been resolved.