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[GH-ISSUE #9798] Ollama stuck on pulling manifest in Ubuntu #68465

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opened 2026-05-04 14:04:37 -05:00 by GiteaMirror · 3 comments
GiteaMirror commented 2026-05-04 14:04:37 -05:00
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Originally created by @codyseally on GitHub (Mar 16, 2025).
Original GitHub issue: https://github.com/ollama/ollama/issues/9798

What is the issue?

I am trying to download deepseek r1 in Ubuntu (a fresh install) and ollama does not download anything. It's stuck on pulling manifest.

A sytstemctl status ollama shows this

● ollama.service - Ollama Service
     Loaded: loaded (/etc/systemd/system/ollama.service; enabled; preset: enabled)
     Active: active (running) since Sun 2025-03-16 19:00:55 CET; 1min 40s ago
 Invocation: cb6f660500f14b4f80266372117dd10a
   Main PID: 26301 (ollama)
      Tasks: 19 (limit: 231248)
     Memory: 20.9M (peak: 29.6M)
        CPU: 924ms
     CGroup: /system.slice/ollama.service
             └─26301 /usr/local/bin/ollama serve

Mar 16 19:02:31 pc ollama[26301]: time=2025-03-16T19:02:31.528+01:00 level=INFO source=download.go:294 msg="6150cb382311 part 10 attempt 2 failed: G>
Mar 16 19:02:31 pc ollama[26301]: time=2025-03-16T19:02:31.528+01:00 level=INFO source=download.go:294 msg="6150cb382311 part 13 attempt 2 failed: G>
Mar 16 19:02:31 pc ollama[26301]: time=2025-03-16T19:02:31.528+01:00 level=INFO source=download.go:294 msg="6150cb382311 part 0 attempt 2 failed: Ge>
Mar 16 19:02:31 pc ollama[26301]: time=2025-03-16T19:02:31.528+01:00 level=INFO source=download.go:294 msg="6150cb382311 part 5 attempt 2 failed: Ge>
Mar 16 19:02:31 pc ollama[26301]: time=2025-03-16T19:02:31.528+01:00 level=INFO source=download.go:294 msg="6150cb382311 part 12 attempt 2 failed: G>

It seems it cannot access the place where the models are stored. I have no firewall, vpn or proxy. I also have no internet problems as everything else is working fine.

Relevant log output

OS

No response

GPU

No response

CPU

No response

Ollama version

No response

Originally created by @codyseally on GitHub (Mar 16, 2025). Original GitHub issue: https://github.com/ollama/ollama/issues/9798 ### What is the issue? I am trying to download deepseek r1 in Ubuntu (a fresh install) and ollama does not download anything. It's stuck on pulling manifest. A sytstemctl status ollama shows this ``` ● ollama.service - Ollama Service Loaded: loaded (/etc/systemd/system/ollama.service; enabled; preset: enabled) Active: active (running) since Sun 2025-03-16 19:00:55 CET; 1min 40s ago Invocation: cb6f660500f14b4f80266372117dd10a Main PID: 26301 (ollama) Tasks: 19 (limit: 231248) Memory: 20.9M (peak: 29.6M) CPU: 924ms CGroup: /system.slice/ollama.service └─26301 /usr/local/bin/ollama serve Mar 16 19:02:31 pc ollama[26301]: time=2025-03-16T19:02:31.528+01:00 level=INFO source=download.go:294 msg="6150cb382311 part 10 attempt 2 failed: G> Mar 16 19:02:31 pc ollama[26301]: time=2025-03-16T19:02:31.528+01:00 level=INFO source=download.go:294 msg="6150cb382311 part 13 attempt 2 failed: G> Mar 16 19:02:31 pc ollama[26301]: time=2025-03-16T19:02:31.528+01:00 level=INFO source=download.go:294 msg="6150cb382311 part 0 attempt 2 failed: Ge> Mar 16 19:02:31 pc ollama[26301]: time=2025-03-16T19:02:31.528+01:00 level=INFO source=download.go:294 msg="6150cb382311 part 5 attempt 2 failed: Ge> Mar 16 19:02:31 pc ollama[26301]: time=2025-03-16T19:02:31.528+01:00 level=INFO source=download.go:294 msg="6150cb382311 part 12 attempt 2 failed: G> ``` It seems it cannot access the place where the models are stored. I have no firewall, vpn or proxy. I also have no internet problems as everything else is working fine. ### Relevant log output ```shell ``` ### OS _No response_ ### GPU _No response_ ### CPU _No response_ ### Ollama version _No response_
GiteaMirror added the bug label 2026-05-04 14:04:37 -05:00
GiteaMirror commented 2026-05-04 14:04:39 -05:00
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@rick-github commented on GitHub (Mar 16, 2025):

Server logs may aid in debugging.

<!-- gh-comment-id:2727582348 --> @rick-github commented on GitHub (Mar 16, 2025): [Server logs](https://github.com/ollama/ollama/blob/main/docs/troubleshooting.md#how-to-troubleshoot-issues) may aid in debugging.
GiteaMirror commented 2026-05-04 14:04:40 -05:00
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@codyseally commented on GitHub (Mar 16, 2025):

Yes, I just rebooted into Windows now, where I know 100% everything works (as it was working a few hours ago) and ollama still cannot pull deepseek r1 (or any other model). Thus the problem is not on my side but rather the cloudflare servers or wherever the models are stored. I will wait a bit and retry. If it works then, I will delete this issue.

<!-- gh-comment-id:2727585472 --> @codyseally commented on GitHub (Mar 16, 2025): Yes, I just rebooted into Windows now, where I know 100% everything works (as it was working a few hours ago) and ollama still cannot pull deepseek r1 (or any other model). Thus the problem is not on my side but rather the cloudflare servers or wherever the models are stored. I will wait a bit and retry. If it works then, I will delete this issue.
GiteaMirror commented 2026-05-04 14:04:40 -05:00
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@ultramarinebicycle commented on GitHub (Mar 16, 2025):

set noprune to false
then stop and redownload the models.

alternatively, you can download using page assist: https://www.youtube.com/watch?v=WOlAm72BJM4

<!-- gh-comment-id:2727590494 --> @ultramarinebicycle commented on GitHub (Mar 16, 2025): set noprune to false then stop and redownload the models. alternatively, you can download using page assist: https://www.youtube.com/watch?v=WOlAm72BJM4
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