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[GH-ISSUE #9187] 🪟 Windows 11 24H2 | Smart App Control Blocking Ollama | Unsafe #5986

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opened 2026-04-12 17:20:11 -05:00 by GiteaMirror · 56 comments
GiteaMirror commented 2026-04-12 17:20:11 -05:00
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Originally created by @Ironfist69 on GitHub (Feb 18, 2025).
Original GitHub issue: https://github.com/ollama/ollama/issues/9187

Originally assigned to: @dhiltgen on GitHub.

What is the issue?

Blocked by Smart App Control

Image

Relevant log output

OS

Windows

GPU

Nvidia

CPU

Intel

Ollama version

0.5.11.0

Originally created by @Ironfist69 on GitHub (Feb 18, 2025). Original GitHub issue: https://github.com/ollama/ollama/issues/9187 Originally assigned to: @dhiltgen on GitHub. ### What is the issue? ### Blocked by Smart App Control ![Image](https://github.com/user-attachments/assets/6c358f85-925c-44bf-a596-efe9769dd57e) ### Relevant log output ```shell ``` ### OS Windows ### GPU Nvidia ### CPU Intel ### Ollama version 0.5.11.0
GiteaMirror added the installbugwindows labels 2026-04-12 17:20:11 -05:00
GiteaMirror commented 2026-04-12 17:20:12 -05:00
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@BhashkarGupta commented on GitHub (Mar 22, 2025):

Same here, it's not letting me update ollama, even the previous setup file I have used to install is giving me same message.
I'm on Windows 11 24H2 (OS Build 26100.3476)
Current Ollama version 0.5.7 (it's setup file worked before but not working now)
Version I'm trying to install 0.6.2.0

<!-- gh-comment-id:2745027687 --> @BhashkarGupta commented on GitHub (Mar 22, 2025): Same here, it's not letting me update ollama, even the previous setup file I have used to install is giving me same message. I'm on Windows 11 24H2 (OS Build 26100.3476) Current Ollama version 0.5.7 (it's setup file worked before but not working now) Version I'm trying to install 0.6.2.0
GiteaMirror commented 2026-04-12 17:20:12 -05:00
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@panzer-arc commented on GitHub (Mar 30, 2025):

I was able to run the installer successfully. I'm guessing someone sent a report to Microsoft. Do you want to try installing again?
@Ironfist69 @BhashkarGupta

<!-- gh-comment-id:2764577811 --> @panzer-arc commented on GitHub (Mar 30, 2025): I was able to run the installer successfully. I'm guessing someone sent a report to Microsoft. Do you want to try installing again? @Ironfist69 @BhashkarGupta
GiteaMirror commented 2026-04-12 17:20:13 -05:00
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@ElectronikEel commented on GitHub (May 24, 2025):

I find update fails lately in Windows 11 because it uses the temp directory to run the update from. Easiest way to get it to update is to temporarily switch off defender virus checking, update, and switch back on.

<!-- gh-comment-id:2906127363 --> @ElectronikEel commented on GitHub (May 24, 2025): I find update fails lately in Windows 11 because it uses the temp directory to run the update from. Easiest way to get it to update is to temporarily switch off defender virus checking, update, and switch back on.
GiteaMirror commented 2026-04-12 17:20:13 -05:00
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@dhiltgen commented on GitHub (Jul 4, 2025):

From time to time we get flagged, then the binary is trusted again. I haven't heard any reports recently, so I'll assume this is no longer a problem, but if you're still seeing AV scanners flag OllamaSetup.exe or Ollama itself please let us know so we can submit the binaries to the vendor(s).

<!-- gh-comment-id:3037308000 --> @dhiltgen commented on GitHub (Jul 4, 2025): From time to time we get flagged, then the binary is trusted again. I haven't heard any reports recently, so I'll assume this is no longer a problem, but if you're still seeing AV scanners flag OllamaSetup.exe or Ollama itself please let us know so we can submit the binaries to the vendor(s).
GiteaMirror commented 2026-04-12 17:20:13 -05:00
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@HunnicGomes commented on GitHub (Aug 12, 2025):

I am still seeing this today on windows 11. Security intelligence updated to latest version.
@dhiltgen - FYI I was blocked by the smart app control, so strictly speaking it wasn't an AV scanner,

<!-- gh-comment-id:3181246466 --> @HunnicGomes commented on GitHub (Aug 12, 2025): I am still seeing this today on windows 11. Security intelligence updated to latest version. @dhiltgen - FYI I was blocked by the smart app control, so strictly speaking it wasn't an AV scanner,
GiteaMirror commented 2026-04-12 17:20:14 -05:00
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@wyxos commented on GitHub (Oct 4, 2025):

Still having this issue as well.

<!-- gh-comment-id:3368222187 --> @wyxos commented on GitHub (Oct 4, 2025): Still having this issue as well.
GiteaMirror commented 2026-04-12 17:20:14 -05:00
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@1300-a commented on GitHub (Oct 6, 2025):

Me too

<!-- gh-comment-id:3374604993 --> @1300-a commented on GitHub (Oct 6, 2025): Me too
GiteaMirror commented 2026-04-12 17:20:14 -05:00
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@MEFA commented on GitHub (Oct 14, 2025):

I am also having this issue.

<!-- gh-comment-id:3399537363 --> @MEFA commented on GitHub (Oct 14, 2025): I am also having this issue.
GiteaMirror commented 2026-04-12 17:20:14 -05:00
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@RogerMito commented on GitHub (Oct 27, 2025):

The same problem here...

<!-- gh-comment-id:3449103810 --> @RogerMito commented on GitHub (Oct 27, 2025): The same problem here...
GiteaMirror commented 2026-04-12 17:20:15 -05:00
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@ognyanguglev commented on GitHub (Nov 5, 2025):

It is not the windows firewall that should be off but the Smart App Control.

<!-- gh-comment-id:3490083539 --> @ognyanguglev commented on GitHub (Nov 5, 2025): It is not the windows firewall that should be off but the Smart App Control.
GiteaMirror commented 2026-04-12 17:20:15 -05:00
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@MEFA commented on GitHub (Nov 5, 2025):

It is not the windows firewall that should be off but the Smart App Control.

It was indeed the Smart App Control. Thank you!

<!-- gh-comment-id:3492529904 --> @MEFA commented on GitHub (Nov 5, 2025): > It is not the windows firewall that should be off but the Smart App Control. It was indeed the Smart App Control. Thank you!
GiteaMirror commented 2026-04-12 17:20:15 -05:00
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@sirmeili commented on GitHub (Nov 11, 2025):

Is there a way to do this without disabling Smart App Control? Seems you can't just turn it back on without reinstalling windows.

<!-- gh-comment-id:3517849720 --> @sirmeili commented on GitHub (Nov 11, 2025): Is there a way to do this without disabling Smart App Control? Seems you can't just turn it back on without reinstalling windows.
GiteaMirror commented 2026-04-12 17:20:16 -05:00
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@Batukk98 commented on GitHub (Nov 23, 2025):

I could install it by changing install location:

OllamaSetup.exe /DIR="d:\some\location"

according to https://docs.ollama.com/windows#changing-install-location

<!-- gh-comment-id:3568382672 --> @Batukk98 commented on GitHub (Nov 23, 2025): I could install it by changing install location: `OllamaSetup.exe /DIR="d:\some\location"` according to https://docs.ollama.com/windows#changing-install-location
GiteaMirror commented 2026-04-12 17:20:16 -05:00
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@axeven commented on GitHub (Dec 3, 2025):

still having the issue, trying a new installation.

<!-- gh-comment-id:3604985757 --> @axeven commented on GitHub (Dec 3, 2025): still having the issue, trying a new installation.
GiteaMirror commented 2026-04-12 17:20:16 -05:00
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@dhiltgen commented on GitHub (Dec 4, 2025):

I have a system with Smart App Control enabled, and I haven't been able to reproduce Ollama being blocked. That said since multiple people seem to be hitting it, lets reopen this issue.

<!-- gh-comment-id:3613680237 --> @dhiltgen commented on GitHub (Dec 4, 2025): I have a system with Smart App Control enabled, and I haven't been able to reproduce Ollama being blocked. That said since multiple people seem to be hitting it, lets reopen this issue.
GiteaMirror commented 2026-04-12 17:20:17 -05:00
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@Bottlecap202 commented on GitHub (Dec 4, 2025):

Virustotal. Always check before moving forward.

<!-- gh-comment-id:3613717181 --> @Bottlecap202 commented on GitHub (Dec 4, 2025): Virustotal. Always check before moving forward.
GiteaMirror commented 2026-04-12 17:20:17 -05:00
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@Bottlecap202 commented on GitHub (Dec 4, 2025):

I havwnt updated in a while and it still works for me.

<!-- gh-comment-id:3613722407 --> @Bottlecap202 commented on GitHub (Dec 4, 2025): I havwnt updated in a while and it still works for me.
GiteaMirror commented 2026-04-12 17:20:17 -05:00
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@Bottlecap202 commented on GitHub (Dec 4, 2025):

Haven't*

<!-- gh-comment-id:3613723469 --> @Bottlecap202 commented on GitHub (Dec 4, 2025): Haven't*
GiteaMirror commented 2026-04-12 17:20:17 -05:00
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@dhiltgen commented on GitHub (Dec 4, 2025):

For folks who are still hitting this problem of Smart App Control blocking Ollama, please share a screen shot of the block message, which Ollama version it was, and confirm you downloaded an official binary release of the Ollama installer OllamaSetup.exe from https://ollama.com/download or https://github.com/ollama/ollama/releases

For the executable that was blocked, if possible find it in Explorer, right-click, open the Properties, and click on the Digital Signatures tab, and share a screenshot of that too. According to the documentation Smart App Control shouldn't block a properly signed application, and we sign every binary release.

<!-- gh-comment-id:3613768704 --> @dhiltgen commented on GitHub (Dec 4, 2025): For folks who are still hitting this problem of Smart App Control blocking Ollama, please share a screen shot of the block message, which Ollama version it was, and confirm you downloaded an official binary release of the Ollama installer `OllamaSetup.exe` from https://ollama.com/download or https://github.com/ollama/ollama/releases For the executable that was blocked, if possible find it in Explorer, right-click, open the Properties, and click on the Digital Signatures tab, and share a screenshot of that too. According to the [documentation](https://support.microsoft.com/en-us/windows/smart-app-control-frequently-asked-questions-285ea03d-fa88-4d56-882e-6698afdb7003) Smart App Control shouldn't block a properly signed application, and we sign every binary release.
GiteaMirror commented 2026-04-12 17:20:18 -05:00
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@ScottKaye commented on GitHub (Dec 5, 2025):

Unfortunately still happening (or at least happening again). I'm not able to capture a screenshot with the Smart App Control overlay, but it's identical to the one in the original post.

I can share the Digital Signatures screenshot though:

Image Image

Binary is from https://ollama.com/download, downloaded today. Properties says it's 0.13.1.0.

Update: I fixed this by installing Linux. Come to think of it, that fixed a lot of other things too.

<!-- gh-comment-id:3615095897 --> @ScottKaye commented on GitHub (Dec 5, 2025): Unfortunately still happening (or at least happening again). I'm not able to capture a screenshot with the Smart App Control overlay, but it's identical to the one in the original post. I can share the Digital Signatures screenshot though: <img width="350" alt="Image" src="https://github.com/user-attachments/assets/a589b43f-78fe-4d2c-a8d8-959fcc1c90ba" /> <img width="700" alt="Image" src="https://github.com/user-attachments/assets/e8fcdf98-7b80-4b56-93b2-ae34390716d2" /> Binary is from https://ollama.com/download, downloaded today. Properties says it's 0.13.1.0. Update: I fixed this by installing Linux. Come to think of it, that fixed a lot of other things too.
GiteaMirror commented 2026-04-12 17:20:18 -05:00
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@jsuryakt commented on GitHub (Dec 8, 2025):

Image

Got this on fresh installation today
Same version and certificate as shared by https://github.com/ollama/ollama/issues/9187#issuecomment-3615095897

<!-- gh-comment-id:3625108202 --> @jsuryakt commented on GitHub (Dec 8, 2025): <img width="540" height="338" alt="Image" src="https://github.com/user-attachments/assets/29c84537-186a-4165-bef8-c44ec3111e24" /> Got this on fresh installation today Same version and certificate as shared by https://github.com/ollama/ollama/issues/9187#issuecomment-3615095897
GiteaMirror commented 2026-04-12 17:20:18 -05:00
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@clifg commented on GitHub (Dec 13, 2025):

Blocked from installing from a binary downloaded just now from https://ollama.com/download/windows

Image Image Image
<!-- gh-comment-id:3648768959 --> @clifg commented on GitHub (Dec 13, 2025): Blocked from installing from a binary downloaded just now from https://ollama.com/download/windows <img width="406" height="575" alt="Image" src="https://github.com/user-attachments/assets/09103fe0-f1cd-4f5b-aa2c-2b5ac15cb8ac" /> <img width="406" height="575" alt="Image" src="https://github.com/user-attachments/assets/ddad5822-c4c4-4802-a76d-b848e4a44f2e" /> <img width="1550" height="864" alt="Image" src="https://github.com/user-attachments/assets/a701c71b-b91c-43da-983e-4c7f172cf756" />
GiteaMirror commented 2026-04-12 17:20:19 -05:00
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@giuliov commented on GitHub (Dec 13, 2025):

Just downloaded the same version as @clifg but has new signing. Still SmartApp blocks setup.

Image Image

Also submitted the feedback to MS: https://aka.ms/AAz1czl

<!-- gh-comment-id:3649547924 --> @giuliov commented on GitHub (Dec 13, 2025): Just downloaded the same version as @clifg but has new signing. Still SmartApp blocks setup. <img width="405" height="566" alt="Image" src="https://github.com/user-attachments/assets/b4a6c334-0352-4a07-b443-5ac861f80efd" /> <img width="405" height="483" alt="Image" src="https://github.com/user-attachments/assets/6f80286d-4621-438e-8ddc-7395bdb642e2" /> Also submitted the feedback to MS: https://aka.ms/AAz1czl
GiteaMirror commented 2026-04-12 17:20:19 -05:00
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@giuliov commented on GitHub (Dec 13, 2025):

Madness, 0.13.4 installed smoothly without triggering Windows SmartApp.

<!-- gh-comment-id:3649563579 --> @giuliov commented on GitHub (Dec 13, 2025): Madness, 0.13.4 installed smoothly without triggering Windows SmartApp.
GiteaMirror commented 2026-04-12 17:20:19 -05:00
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@figonzal1 commented on GitHub (Dec 13, 2025):

Madness, 0.13.4 installed smoothly without triggering Windows SmartApp.

I can confirm that, v0.13.4, installed without problems

<!-- gh-comment-id:3649792279 --> @figonzal1 commented on GitHub (Dec 13, 2025): > Madness, 0.13.4 installed smoothly without triggering Windows SmartApp. I can confirm that, v0.13.4, installed without problems
GiteaMirror commented 2026-04-12 17:20:19 -05:00
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@clifg commented on GitHub (Dec 14, 2025):

I was just now able to install v0.13.4 without problems as well 🤷

<!-- gh-comment-id:3652025320 --> @clifg commented on GitHub (Dec 14, 2025): I was just now able to install v0.13.4 without problems as well 🤷
GiteaMirror commented 2026-04-12 17:20:20 -05:00
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@PythooonUser commented on GitHub (Dec 16, 2025):

Not for me, the latest download doesn't work.

<!-- gh-comment-id:3659620737 --> @PythooonUser commented on GitHub (Dec 16, 2025): Not for me, the latest download doesn't work.
GiteaMirror commented 2026-04-12 17:20:20 -05:00
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@ahmad-alismail commented on GitHub (Dec 16, 2025):

Same problem here

Image Image
<!-- gh-comment-id:3660232106 --> @ahmad-alismail commented on GitHub (Dec 16, 2025): Same problem here <img width="496" height="615" alt="Image" src="https://github.com/user-attachments/assets/eda90790-1bc7-4c4c-b68e-b0eb470c2c1e" /> <img width="489" height="672" alt="Image" src="https://github.com/user-attachments/assets/a8218fa4-144a-476c-8bd5-aba737d5a363" />
GiteaMirror commented 2026-04-12 17:20:20 -05:00
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@gcoulthard commented on GitHub (Dec 16, 2025):

Same issue and screenshots for 0.13.4.0 as previously posted (except for cert dates). Blocked by Smart App Control.

Image Image
<!-- gh-comment-id:3661529524 --> @gcoulthard commented on GitHub (Dec 16, 2025): Same issue and screenshots for 0.13.4.0 as previously posted (except for cert dates). Blocked by Smart App Control. <img width="405" height="515" alt="Image" src="https://github.com/user-attachments/assets/4dda34bb-1a93-435c-be5d-aa0743042192" /> <img width="821" height="174" alt="Image" src="https://github.com/user-attachments/assets/34af54fa-7ef9-46a3-bdc8-0a7d81dfc462" />
GiteaMirror commented 2026-04-12 17:20:20 -05:00
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@dhiltgen commented on GitHub (Dec 17, 2025):

Thanks for sharing the screenshots.

It does appear these are correctly signed binaries which should not be blocked according to the official documentation on Smart App Control. Please do click the "send feedback" and let Microsoft know they're blocking a "safe" properly signed app. We'll try to send feedback to them as well.

<!-- gh-comment-id:3663058417 --> @dhiltgen commented on GitHub (Dec 17, 2025): Thanks for sharing the screenshots. It does appear these are correctly signed binaries which should not be blocked according to the official documentation on Smart App Control. Please do click the "send feedback" and let Microsoft know they're blocking a "safe" properly signed app. We'll try to send feedback to them as well.
GiteaMirror commented 2026-04-12 17:20:21 -05:00
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@iwatkot commented on GitHub (Dec 29, 2025):

Same for me for 0.13.5 (exe or winget, does not matter).
Btw, the Send Feedback button is not working for me.

Does anyone mind sharing the link or email where I can send angry feedback to the Microsoft team? :D

<!-- gh-comment-id:3697017822 --> @iwatkot commented on GitHub (Dec 29, 2025): Same for me for 0.13.5 (exe or winget, does not matter). Btw, the Send Feedback button is not working for me. Does anyone mind sharing the link or email where I can send angry feedback to the Microsoft team? :D
GiteaMirror commented 2026-04-12 17:20:21 -05:00
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@iwatkot commented on GitHub (Dec 30, 2025):

UPD: After today's Windows Security Update, I can launch the installer without any issues.

<!-- gh-comment-id:3699243683 --> @iwatkot commented on GitHub (Dec 30, 2025): UPD: After today's Windows Security Update, I can launch the installer without any issues.
GiteaMirror commented 2026-04-12 17:20:21 -05:00
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@star26bsd commented on GitHub (Dec 31, 2025):

I can confirm that I had hit this issue with 0.13.5 BEFORE the Windows security update KB2267602 (Version 1.443.430.0) and the installer seems fine AFTER applying it. Keep rockin.

<!-- gh-comment-id:3702891363 --> @star26bsd commented on GitHub (Dec 31, 2025): I can confirm that I had hit this issue with 0.13.5 BEFORE the Windows security update KB2267602 (Version 1.443.430.0) and the installer seems fine AFTER applying it. Keep rockin.
GiteaMirror commented 2026-04-12 17:20:22 -05:00
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@th-amoswong commented on GitHub (Jan 6, 2026):

I am using Windows 11 version 25H2, build 26200.7462. I have windows update Windows security update KB2267602 (Version 1.443.519.0), Ollama 0.13.5 will still get blocked despite using installer or winget.

Image

<!-- gh-comment-id:3713154646 --> @th-amoswong commented on GitHub (Jan 6, 2026): I am using Windows 11 version 25H2, build 26200.7462. I have windows update Windows security update KB2267602 (Version 1.443.519.0), Ollama 0.13.5 will still get blocked despite using installer or winget. ![Image](https://github.com/user-attachments/assets/dd6bb0b3-9fc3-4af3-8425-9f9faaa4966e)
GiteaMirror commented 2026-04-12 17:20:22 -05:00
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@matthijslanser commented on GitHub (Jan 6, 2026):

Same thing happening to me, Win11 Pro 25H2 (Build 26200.7462) all recent updates installed. Tried running binary directly, with different install path, and through winget.

Tried downloading both the official website binary, as well as the github release. Both are correctly signed.

Edit: Seems to have been resolved with windows update KB2267602

<!-- gh-comment-id:3714802912 --> @matthijslanser commented on GitHub (Jan 6, 2026): Same thing happening to me, Win11 Pro 25H2 (Build 26200.7462) all recent updates installed. Tried running binary directly, with different install path, and through winget. Tried downloading both the official website binary, as well as the github release. Both are correctly signed. Edit: Seems to have been resolved with windows update KB2267602
GiteaMirror commented 2026-04-12 17:20:22 -05:00
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@th-amoswong commented on GitHub (Jan 8, 2026):

I am using Windows 11 version 25H2, build 26200.7462. I have windows update Windows security update KB2267602 (Version 1.443.519.0), Ollama 0.13.5 will still get blocked despite using installer or winget.

Image

2 days ago, Ollama 0.13.5 was blocked as I have commented here. I have also sent my feedback to MS based on the feedback hub GUI. Today I could install it successfully. Upon checking Windows security update KB2267602, today it was updated to Version 1.443.545.0 (later version compared to 2 days ago) so I suggest to get the latest windows update and try installing again.

<!-- gh-comment-id:3721675142 --> @th-amoswong commented on GitHub (Jan 8, 2026): > I am using Windows 11 version 25H2, build 26200.7462. I have windows update Windows security update KB2267602 (Version 1.443.519.0), Ollama 0.13.5 will still get blocked despite using installer or winget. > > ![Image](https://github.com/user-attachments/assets/dd6bb0b3-9fc3-4af3-8425-9f9faaa4966e) 2 days ago, Ollama 0.13.5 was blocked as I have commented here. I have also sent my feedback to MS based on the feedback hub GUI. Today I could install it successfully. Upon checking Windows security update KB2267602, today it was updated to Version 1.443.545.0 (later version compared to 2 days ago) so I suggest to get the latest windows update and try installing again.
GiteaMirror commented 2026-04-12 17:20:22 -05:00
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@chongkan commented on GitHub (Jan 19, 2026):

I was having the same problem, no updates found, and solved it by going to Windows 11 Security Settings, and Disabling Smart App and Browser Control.

<!-- gh-comment-id:3767383063 --> @chongkan commented on GitHub (Jan 19, 2026): I was having the same problem, no updates found, and solved it by going to Windows 11 Security Settings, and Disabling Smart App and Browser Control.
GiteaMirror commented 2026-04-12 17:20:23 -05:00
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@th-amoswong commented on GitHub (Jan 19, 2026):

I was having the same problem, no updates found, and solved it by going to Windows 11 Security Settings, and Disabling Smart App and Browser Control.

This approach is ok, but you can't revert back easily (to enable it back later on, google to understand the consequence). In my perspective, it is not ideal as it disabled your protection as per designed by Smart App and Browser Control. The ideal approach is to report here as well as to report it back to MS via click the "send feedback" (indicate your windows 11 version, details, etc) and complete it. Then after some days, with a later windows security update, the issue could have been addressed since you have reported it. For me, now even update to Ollama version 0.14.2 is without any issue and I still have my Smart App and Browser Control protection. Nevertheless, it is each individual's choice for whichever solution.

<!-- gh-comment-id:3767440005 --> @th-amoswong commented on GitHub (Jan 19, 2026): > I was having the same problem, no updates found, and solved it by going to Windows 11 Security Settings, and Disabling Smart App and Browser Control. This approach is ok, but you can't revert back easily (to enable it back later on, google to understand the consequence). In my perspective, it is not ideal as it disabled your protection as per designed by Smart App and Browser Control. The ideal approach is to report here as well as to report it back to MS via click the "send feedback" (indicate your windows 11 version, details, etc) and complete it. Then after some days, with a later windows security update, the issue could have been addressed since you have reported it. For me, now even update to Ollama version 0.14.2 is without any issue and I still have my Smart App and Browser Control protection. Nevertheless, it is each individual's choice for whichever solution.
GiteaMirror commented 2026-04-12 17:20:23 -05:00
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@reggroux commented on GitHub (Jan 27, 2026):

I was getting this as well today. I checked windows updates and there was an update for defender:
Security Intelligence Update for Microsoft Defender Antivirus

Maybe check updates first, and worse case disable the settings that @chongkan mentioned.

<!-- gh-comment-id:3802536767 --> @reggroux commented on GitHub (Jan 27, 2026): I was getting this as well today. I checked windows updates and there was an update for defender: **Security Intelligence Update for Microsoft Defender Antivirus** Maybe check updates first, and worse case disable the settings that @chongkan mentioned.
GiteaMirror commented 2026-04-12 17:20:24 -05:00
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@KDetheridge commented on GitHub (Jan 28, 2026):

Unable to install Ollama. Issue persists on Windows 11 Home Version 10.0.26200 Build 26200.

<!-- gh-comment-id:3813856540 --> @KDetheridge commented on GitHub (Jan 28, 2026): Unable to install Ollama. Issue persists on Windows 11 Home Version 10.0.26200 Build 26200.
GiteaMirror commented 2026-04-12 17:20:24 -05:00
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@th-amoswong commented on GitHub (Jan 29, 2026):

Unable to install Ollama. Issue persists on Windows 11 Home Version 10.0.26200 Build 26200.

Most likely you have windows Smart App and Browser Control protection in place especially if you are getting the prompt that it was blocked by this Smart App Control. Also make use that you have get latest for windows security update and verify again.

If yes and still blocked by Smart App Control then as mentioned earlier, the ideal approach is to report here as well as to report it back to MS via click the "send feedback" (indicate your windows 11 version, details, etc - add more if you could like edition, build....) and complete it. Then after some days, with a later windows security update, the issue could have been addressed since you have reported it.

If you can't wait and don't bother of the Smart App and Browser Control protection, then you could choose to disable it. However, the reverse (enable back) is likely not easy - please google about it.

<!-- gh-comment-id:3815075134 --> @th-amoswong commented on GitHub (Jan 29, 2026): > Unable to install Ollama. Issue persists on Windows 11 Home Version 10.0.26200 Build 26200. Most likely you have windows Smart App and Browser Control protection in place especially if you are getting the prompt that it was blocked by this Smart App Control. Also make use that you have get latest for windows security update and verify again. If yes and still blocked by Smart App Control then as mentioned earlier, the ideal approach is to report here as well as to report it back to MS via click the "send feedback" (indicate your windows 11 version, details, etc - add more if you could like edition, build....) and complete it. Then after some days, with a later windows security update, the issue could have been addressed since you have reported it. If you can't wait and don't bother of the Smart App and Browser Control protection, then you could choose to disable it. However, the reverse (enable back) is likely not easy - please google about it.
GiteaMirror commented 2026-04-12 17:20:25 -05:00
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@kratess commented on GitHub (Jan 29, 2026):

Same issue

<!-- gh-comment-id:3818098968 --> @kratess commented on GitHub (Jan 29, 2026): Same issue
GiteaMirror commented 2026-04-12 17:20:25 -05:00
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@iwatkot commented on GitHub (Jan 29, 2026):

Well, looks like the Smart App Control is completely broken. Facing those issues with other legit apps. Windows update is fixing issues with one app and breaking others.
That's what happens when the entire OS is vibe coded lol.

<!-- gh-comment-id:3820228081 --> @iwatkot commented on GitHub (Jan 29, 2026): Well, looks like the Smart App Control is completely broken. Facing those issues with other legit apps. Windows update is fixing issues with one app and breaking others. That's what happens when the entire OS is vibe coded lol.
GiteaMirror commented 2026-04-12 17:20:26 -05:00
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@LeninBoccardo commented on GitHub (Jan 30, 2026):

I got the same issue, valid certificate, official website download and Smart App Control block. WIndows 11 pro 25h2 build 26200.7628. Really sad.

<!-- gh-comment-id:3821179349 --> @LeninBoccardo commented on GitHub (Jan 30, 2026): I got the same issue, valid certificate, official website download and Smart App Control block. WIndows 11 pro 25h2 build 26200.7628. Really sad.
GiteaMirror commented 2026-04-12 17:20:26 -05:00
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@th-amoswong commented on GitHub (Jan 30, 2026):

This is annoying as it was allowed by Smart App Control even with updated Ollama version. However today it was blocked again. I have sent the feedback again to MS Feedback Hub via the block prompt (Send Feedback). Let's see how it goes.

<!-- gh-comment-id:3821201360 --> @th-amoswong commented on GitHub (Jan 30, 2026): This is annoying as it was allowed by Smart App Control even with updated Ollama version. However today it was blocked again. I have sent the feedback again to MS Feedback Hub via the block prompt (Send Feedback). Let's see how it goes.
GiteaMirror commented 2026-04-12 17:20:27 -05:00
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@th-amoswong commented on GitHub (Jan 30, 2026):

This is annoying as it was allowed by Smart App Control even with updated Ollama version. However today it was blocked again. I have sent the feedback again to MS Feedback Hub via the block prompt (Send Feedback). Let's see how it goes.

Guys, FYI.... after I rolled back to Ollama v0.13.5 then it could work again so for now, I believe it is blocking updated version.

<!-- gh-comment-id:3821230638 --> @th-amoswong commented on GitHub (Jan 30, 2026): > This is annoying as it was allowed by Smart App Control even with updated Ollama version. However today it was blocked again. I have sent the feedback again to MS Feedback Hub via the block prompt (Send Feedback). Let's see how it goes. Guys, FYI.... after I rolled back to Ollama v0.13.5 then it could work again so for now, I believe it is blocking updated version.
GiteaMirror commented 2026-04-12 17:20:27 -05:00
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@jeremiedeveloper commented on GitHub (Feb 1, 2026):

I was having the same problem, no updates found, and solved it by going to Windows 11 Security Settings, and Disabling Smart App and Browser Control.

I did exactly the same and it worked (0.15.2). Thanks

<!-- gh-comment-id:3832105274 --> @jeremiedeveloper commented on GitHub (Feb 1, 2026): > I was having the same problem, no updates found, and solved it by going to Windows 11 Security Settings, and Disabling Smart App and Browser Control. I did exactly the same and it worked (0.15.2). Thanks
GiteaMirror commented 2026-04-12 17:20:27 -05:00
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@devsparkles commented on GitHub (Feb 14, 2026):

same issue currently
OS Name Microsoft Windows 11 Home
Version 10.0.26200 Build 26200

<!-- gh-comment-id:3901836908 --> @devsparkles commented on GitHub (Feb 14, 2026): same issue currently OS Name Microsoft Windows 11 Home Version 10.0.26200 Build 26200
GiteaMirror commented 2026-04-12 17:20:28 -05:00
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@arindam31 commented on GitHub (Feb 20, 2026):

This is what I did . Turned OFF Smart App . Installed Ollama. The only issue: Cant seems to turn it back ON :) . Turns out we cannot

Image
<!-- gh-comment-id:3932893055 --> @arindam31 commented on GitHub (Feb 20, 2026): This is what I did . Turned OFF Smart App . Installed Ollama. The only issue: Cant seems to turn it back ON :) . Turns out we cannot <img width="541" height="393" alt="Image" src="https://github.com/user-attachments/assets/e0aba50f-b485-44c0-8e88-4b3e02cec279" />
GiteaMirror commented 2026-04-12 17:20:28 -05:00
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@LIvvieLynn commented on GitHub (Mar 2, 2026):

You should be able to re-enable Smart App Control through regedit:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CI\Policy\VerifiedAndReputablePolicyState

Installed it manually rather than disabling. Though if you need UI features it may require some additional work.

<!-- gh-comment-id:3985430734 --> @LIvvieLynn commented on GitHub (Mar 2, 2026): You should be able to re-enable Smart App Control through regedit: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CI\Policy\VerifiedAndReputablePolicyState Installed it manually rather than disabling. Though if you need UI features it may require some additional work.
GiteaMirror commented 2026-04-12 17:20:29 -05:00
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@krieffer commented on GitHub (Mar 6, 2026):

I've tried to install 0.14.2 according the comments, but still facing the same issue. Someone recommends a version that's not messing with Smart App Control?

<!-- gh-comment-id:4014801237 --> @krieffer commented on GitHub (Mar 6, 2026): I've tried to install 0.14.2 according the comments, but still facing the same issue. Someone recommends a version that's not messing with Smart App Control?
GiteaMirror commented 2026-04-12 17:20:29 -05:00
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@reggroux commented on GitHub (Mar 7, 2026):

This is probably going to happen randomly as new versions get released. Refer to previous fixes (i.e., disable smart app control).

OP should add this to original post ^^

Not sure there's anything the dev team can do about this.

<!-- gh-comment-id:4015429297 --> @reggroux commented on GitHub (Mar 7, 2026): This is probably going to happen randomly as new versions get released. Refer to previous fixes (i.e., disable smart app control). OP should add this to original post ^^ Not sure there's anything the dev team can do about this.
GiteaMirror commented 2026-04-12 17:20:30 -05:00
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@wxyiii commented on GitHub (Mar 22, 2026):

same problem

<!-- gh-comment-id:4105190804 --> @wxyiii commented on GitHub (Mar 22, 2026): same problem
GiteaMirror commented 2026-04-12 17:20:30 -05:00
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@hidp123 commented on GitHub (Mar 30, 2026):

Same issue here, installer is v0.19

Edit: worked today, not sure what changed.

<!-- gh-comment-id:4155082818 --> @hidp123 commented on GitHub (Mar 30, 2026): Same issue here, installer is v0.19 Edit: worked today, not sure what changed.
GiteaMirror commented 2026-04-12 17:20:31 -05:00
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@Choder7 commented on GitHub (Apr 5, 2026):

Same here with OllamaSetup.exe...

<!-- gh-comment-id:4189059249 --> @Choder7 commented on GitHub (Apr 5, 2026): Same here with OllamaSetup.exe...
GiteaMirror commented 2026-04-12 17:20:31 -05:00
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@hidp123 commented on GitHub (Apr 5, 2026):

Go to windows update and click check for update, then restart computer and try again. Usually works in a day of a new release.

<!-- gh-comment-id:4189073086 --> @hidp123 commented on GitHub (Apr 5, 2026): Go to windows update and click check for update, then restart computer and try again. Usually works in a day of a new release.
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