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[GH-ISSUE #8977] The Ollama downloader page is blank. #5826

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opened 2026-04-12 17:10:21 -05:00 by GiteaMirror · 2 comments
GiteaMirror commented 2026-04-12 17:10:21 -05:00
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Originally created by @RoshanDong on GitHub (Feb 10, 2025).
Original GitHub issue: https://github.com/ollama/ollama/issues/8977

What is the issue?

I downloaded the Ollama app from https://ollama.com/download, and when I run the downloader on my Mac, the page goes blank.

Image

My system chip is Apple M3 Pro.

Relevant log output

OS

macOS

GPU

Apple

CPU

Apple

Ollama version

No response

Originally created by @RoshanDong on GitHub (Feb 10, 2025). Original GitHub issue: https://github.com/ollama/ollama/issues/8977 ### What is the issue? I downloaded the Ollama app from https://ollama.com/download, and when I run the downloader on my Mac, the page goes blank. ![Image](https://github.com/user-attachments/assets/950e6b0a-11a6-4128-b696-ffe21e1e16ad) My system chip is **Apple M3 Pro**. ### Relevant log output ```shell ``` ### OS macOS ### GPU Apple ### CPU Apple ### Ollama version _No response_
GiteaMirror added the bugmacos labels 2026-04-12 17:10:21 -05:00
GiteaMirror commented 2026-04-12 17:10:22 -05:00
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@LeisureLinux commented on GitHub (Feb 11, 2025):

GFW stopped you.

<!-- gh-comment-id:2651005624 --> @LeisureLinux commented on GitHub (Feb 11, 2025): GFW stopped you.
GiteaMirror commented 2026-04-12 17:10:22 -05:00
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@JamesClarke7283 commented on GitHub (Jun 17, 2025):

What is the issue?

I downloaded the Ollama app from https://ollama.com/download, and when I run the downloader on my Mac, the page goes blank.

Image

My system chip is Apple M3 Pro.

Relevant log output

OS

macOS

GPU

Apple

CPU

Apple

Ollama version

No response

@RoshanDong if you live in Mainland China, its likely your internet provider blocking it, as Ollama's web services relies on Amazon AWS, which is banned by the CPC, you can find a regularly updated ban list here to check against for any future network issues.

For a solution, You can use a proxy like Tor, the simplest way to use tor is by installing The Tor Browser Bundle, its same process as downloading any other web browser, tor makes your internet connection more private and as a by-product bypass internet censorship, if you use it with bridges like Snowflake it can bypass even some of the most strictest blacklist based firewalls and make it much harder for an internet provider to detect you are using a proxy.

SAFETY NOTICE:

If you live in a region, where internet proxies/vpns are strictly forbidden, it may be a worth considering the risk's of possessing such tools in your area.

Tor Browser links

The original page is: https://www.torproject.org/

But as that's likely blocked you can get unofficial release binaries here if you are in a pinch and cant find it else-ware:
https://github.com/TheTorProject/gettorbrowser/releases

Those ones are very outdated, but if you run that version, you can use that tor browser to download the uptodate version of tor browser from www.torproject.org or click update within the older browser (you only have to do this once).

You can Install tor browser from github from source also if you have the means:
https://github.com/torproject/torbrowser-launcher

The hardest part is getting tor browser when your internet is censored, once you have it, you are essentially unblocked for any website (you can also use tor directly with your installed applications installed on your system, but that is a little more involved, i will keep it simple here).

Here is an official 3 minute torproject video on how to get started (With proper Mandarin Chinese subtitles for added convenience)

https://github.com/user-attachments/assets/e97bc41d-4a1a-40a9-888a-4b3fd9352de3

ETIQUETTE REMINDER: Please check your problem isn't your end before opening a bug report, always check for similar issues also so it doesn't add unnecessary burden on the maintainers, i usually don't directly help with these kinds of issues, however i make an exception here as this is likely a internet censorship issue.

Also @RoshanDong please close this issue if it is indeed your end, you can still message here and tell me if my solution helped, it just reduces clutter for the maintainers.

Hope this helps (:

Yours Sincerely,
James Clarke

<!-- gh-comment-id:2980231178 --> @JamesClarke7283 commented on GitHub (Jun 17, 2025): > ### What is the issue? > I downloaded the Ollama app from https://ollama.com/download, and when I run the downloader on my Mac, the page goes blank. > > ![Image](https://github.com/user-attachments/assets/950e6b0a-11a6-4128-b696-ffe21e1e16ad) > > My system chip is **Apple M3 Pro**. > > ### Relevant log output > ### OS > macOS > > ### GPU > Apple > > ### CPU > Apple > > ### Ollama version > _No response_ @RoshanDong if you live in Mainland China, its likely your internet provider blocking it, as Ollama's web services relies on `Amazon AWS`, which is banned by the CPC, you can find a regularly updated ban list [here](https://github.com/gfwlist/gfwlist/blob/master/list.txt) to check against for any future network issues. For a solution, You can use a proxy like Tor, the simplest way to use tor is by installing `The Tor Browser Bundle`, its same process as downloading any other web browser, tor makes your internet connection more private and as a by-product bypass internet censorship, if you use it with `bridges` like Snowflake it can bypass even some of the most strictest blacklist based firewalls and make it much harder for an internet provider to detect you are using a proxy. ## _**SAFETY NOTICE:**_ **If you live in a region, where internet proxies/vpns are strictly forbidden, it may be a worth considering the risk's of possessing such tools in your area.** ## Tor Browser links The original page is: https://www.torproject.org/ But as that's likely blocked you can get unofficial release binaries here if you are in a pinch and cant find it else-ware: https://github.com/TheTorProject/gettorbrowser/releases Those ones are very outdated, but if you run that version, you can use that tor browser to download the uptodate version of tor browser from `www.torproject.org` or click update within the older browser (you only have to do this once). You can Install tor browser from github from source also if you have the means: https://github.com/torproject/torbrowser-launcher The hardest part is getting tor browser when your internet is censored, once you have it, you are essentially unblocked for any website (you can also use tor directly with your installed applications installed on your system, but that is a little more involved, i will keep it simple here). **Here is an official 3 minute torproject video on how to get started (With proper Mandarin Chinese subtitles for added convenience)** https://github.com/user-attachments/assets/e97bc41d-4a1a-40a9-888a-4b3fd9352de3 __ETIQUETTE REMINDER__: **_Please check your problem isn't your end before opening a bug report, always check for similar issues also so it doesn't add unnecessary burden on the maintainers, i usually don't directly help with these kinds of issues, however i make an exception here as this is likely a internet censorship issue._** Also @RoshanDong please close this issue if it is indeed your end, you can still message here and tell me if my solution helped, it just reduces clutter for the maintainers. Hope this helps (: Yours Sincerely, James Clarke
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