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[GH-ISSUE #8533] pulling model: stuck at 0% and Error: max retries exceeded: EOF #5504

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opened 2026-04-12 16:44:47 -05:00 by GiteaMirror · 10 comments
GiteaMirror commented 2026-04-12 16:44:47 -05:00
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Originally created by @yifan0011 on GitHub (Jan 22, 2025).
Original GitHub issue: https://github.com/ollama/ollama/issues/8533

What is the issue?

After successfully install ollama, I want to pull the mistral model, and encountered an error:

U:\>ollama pull mistral
pulling manifest
pulling ff82381e2bea...   0% ▕                                                        ▏    0 B/4.1 GB
Error: max retries exceeded: EOF

This is after I have set the system variable HTTPS_Proxy. Without this system variable, I would get:

U:\>ollama pull mistral
pulling manifest
Error: pull model manifest: Get "https://registry.ollama.ai/v2/library/mistral/manifests/latest": dial tcp 172.67.182.229:443: i/o timeout

OS

Windows

GPU

Nvidia

CPU

Intel

Ollama version

0.5.7

Originally created by @yifan0011 on GitHub (Jan 22, 2025). Original GitHub issue: https://github.com/ollama/ollama/issues/8533 ### What is the issue? After successfully install ollama, I want to pull the mistral model, and encountered an error: ``` U:\>ollama pull mistral pulling manifest pulling ff82381e2bea... 0% ▕ ▏ 0 B/4.1 GB Error: max retries exceeded: EOF ``` This is after I have set the system variable HTTPS_Proxy. Without this system variable, I would get: ``` U:\>ollama pull mistral pulling manifest Error: pull model manifest: Get "https://registry.ollama.ai/v2/library/mistral/manifests/latest": dial tcp 172.67.182.229:443: i/o timeout ``` ### OS Windows ### GPU Nvidia ### CPU Intel ### Ollama version 0.5.7
GiteaMirror added the bug label 2026-04-12 16:44:47 -05:00
GiteaMirror commented 2026-04-12 16:44:49 -05:00
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@rick-github commented on GitHub (Jan 22, 2025):

Server logs may aid in debugging.

<!-- gh-comment-id:2606949200 --> @rick-github commented on GitHub (Jan 22, 2025): [Server logs](https://github.com/ollama/ollama/blob/main/docs/troubleshooting.md#how-to-troubleshoot-issues) may aid in debugging.
GiteaMirror commented 2026-04-12 16:44:50 -05:00
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@dbc2201 commented on GitHub (Jan 22, 2025):

Facing the same issue on macos, tried for DeepSeek Coder

Image
<!-- gh-comment-id:2607338831 --> @dbc2201 commented on GitHub (Jan 22, 2025): Facing the same issue on macos, tried for DeepSeek Coder <img width="1491" alt="Image" src="https://github.com/user-attachments/assets/26cb894c-6449-4ea7-a366-20490d6d27c2" />
GiteaMirror commented 2026-04-12 16:44:51 -05:00
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@rick-github commented on GitHub (Jan 22, 2025):

What does the following return:

ping dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com
<!-- gh-comment-id:2607345023 --> @rick-github commented on GitHub (Jan 22, 2025): What does the following return: ``` ping dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com ```
GiteaMirror commented 2026-04-12 16:44:52 -05:00
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@dbc2201 commented on GitHub (Jan 22, 2025):

ping: cannot resolve dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com: Unknown host
<!-- gh-comment-id:2607350700 --> @dbc2201 commented on GitHub (Jan 22, 2025): ``` ping: cannot resolve dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com: Unknown host ```
GiteaMirror commented 2026-04-12 16:44:53 -05:00
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@rick-github commented on GitHub (Jan 22, 2025):

I think that Cloudfare's CDN is a bit flaky. There are multiple issues about download problems that are using that host. It currently works for me.

<!-- gh-comment-id:2607358539 --> @rick-github commented on GitHub (Jan 22, 2025): I think that Cloudfare's CDN is a bit flaky. There are multiple issues about download problems that are using that host. It currently works for me.
GiteaMirror commented 2026-04-12 16:44:54 -05:00
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@yifan0011 commented on GitHub (Jan 23, 2025):

Server logs may aid in debugging.

server.log

<!-- gh-comment-id:2609496297 --> @yifan0011 commented on GitHub (Jan 23, 2025): > [Server logs](https://github.com/ollama/ollama/blob/main/docs/troubleshooting.md#how-to-troubleshoot-issues) may aid in debugging. [server.log](https://github.com/user-attachments/files/18519353/server.log)
GiteaMirror commented 2026-04-12 16:44:55 -05:00
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@yifan0011 commented on GitHub (Jan 23, 2025):

What does the following return:

ping dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com

U:>ping dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com

Ping wird ausgeführt für dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com [213.156.224.213] mit 32 Bytes Daten:
Antwort von 10.232.16.252: Zielport nicht erreichbar.
Antwort von 10.232.16.252: Zielport nicht erreichbar.
Antwort von 10.232.16.252: Zielport nicht erreichbar.
Antwort von 10.232.16.252: Zielport nicht erreichbar.

Ping-Statistik für 213.156.224.213:
Pakete: Gesendet = 4, Empfangen = 4, Verloren = 0
(0% Verlust),

sorry about the German :)

<!-- gh-comment-id:2609503812 --> @yifan0011 commented on GitHub (Jan 23, 2025): > What does the following return: > > ``` > ping dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com > ``` U:\>ping dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com Ping wird ausgeführt für dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com [213.156.224.213] mit 32 Bytes Daten: Antwort von 10.232.16.252: Zielport nicht erreichbar. Antwort von 10.232.16.252: Zielport nicht erreichbar. Antwort von 10.232.16.252: Zielport nicht erreichbar. Antwort von 10.232.16.252: Zielport nicht erreichbar. Ping-Statistik für 213.156.224.213: Pakete: Gesendet = 4, Empfangen = 4, Verloren = 0 (0% Verlust), sorry about the German :)
GiteaMirror commented 2026-04-12 16:44:56 -05:00
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@sageakshay22 commented on GitHub (Jan 23, 2025):

now its showing for all models like that not only for deepseek

<!-- gh-comment-id:2609821677 --> @sageakshay22 commented on GitHub (Jan 23, 2025): now its showing for all models like that not only for deepseek
GiteaMirror commented 2026-04-12 16:44:56 -05:00
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@yifan0011 commented on GitHub (Jan 23, 2025):

I think the problem for me is that the domain cloudflarestorage.com is blocked by IT in my company.
https://github.com/ollama/ollama/issues/2390

<!-- gh-comment-id:2610005156 --> @yifan0011 commented on GitHub (Jan 23, 2025): I think the problem for me is that the domain cloudflarestorage.com is blocked by IT in my company. https://github.com/ollama/ollama/issues/2390
GiteaMirror commented 2026-04-12 16:44:57 -05:00
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@yifan0011 commented on GitHub (Jan 24, 2025):

See also: https://www.reddit.com/r/ollama/comments/1ac1qi0/model_downloads_cloudflare_blocked_by_corporate/
My solution: https://huggingface.co/docs/hub/ollama

<!-- gh-comment-id:2612426916 --> @yifan0011 commented on GitHub (Jan 24, 2025): See also: https://www.reddit.com/r/ollama/comments/1ac1qi0/model_downloads_cloudflare_blocked_by_corporate/ My solution: https://huggingface.co/docs/hub/ollama
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