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[GH-ISSUE #12451] Unable to launch the user interface after installation on a completely offline Windows machine. #54786

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opened 2026-04-29 07:18:28 -05:00 by GiteaMirror · 3 comments
GiteaMirror commented 2026-04-29 07:18:28 -05:00
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Originally created by @growricherwang on GitHub (Sep 30, 2025).
Original GitHub issue: https://github.com/ollama/ollama/issues/12451

Originally assigned to: @BruceMacD on GitHub.

What is the issue?

OS: Windows 10
Ollama Version: latest .exe from Official
Behavior: The Ollama desktop application's user interface does not open after being installed on a Windows 10 machine that has no internet connection. The installation completes successfully, but attempting to launch the application results in no visible UI or tray icon.
Steps to Reproduce:

  1. Download the Ollama installer for Windows (OllamaSetup.exe) on another machine and transfer it to the offline machine.
  2. Run the installer and complete the installation process.
  3. Attempt to launch the Ollama application from the desktop shortcut or the Start Menu.

Relevant log output

OS

Windows

GPU

No response

CPU

Intel

Ollama version

0.12.3

Originally created by @growricherwang on GitHub (Sep 30, 2025). Original GitHub issue: https://github.com/ollama/ollama/issues/12451 Originally assigned to: @BruceMacD on GitHub. ### What is the issue? **OS:** Windows 10 **Ollama Version:** latest .exe from Official **Behavior:** The Ollama desktop application's user interface does not open after being installed on a Windows 10 machine that has no internet connection. The installation completes successfully, but attempting to launch the application results in no visible UI or tray icon. **Steps to Reproduce:** 1. Download the Ollama installer for Windows (OllamaSetup.exe) on another machine and transfer it to the offline machine. 2. Run the installer and complete the installation process. 3. Attempt to launch the Ollama application from the desktop shortcut or the Start Menu. ### Relevant log output ```shell ``` ### OS Windows ### GPU _No response_ ### CPU Intel ### Ollama version 0.12.3
GiteaMirror added the appbug labels 2026-04-29 07:18:28 -05:00
GiteaMirror commented 2026-04-29 07:18:29 -05:00
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@BruceMacD commented on GitHub (Sep 30, 2025):

Hi @growricherwang I can't reproduce this one. Do you see anything in the logs at C:\Users\<username>\AppData\Local\Ollama\app.log?

<!-- gh-comment-id:3353681017 --> @BruceMacD commented on GitHub (Sep 30, 2025): Hi @growricherwang I can't reproduce this one. Do you see anything in the logs at `C:\Users\<username>\AppData\Local\Ollama\app.log`?
GiteaMirror commented 2026-04-29 07:18:30 -05:00
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@sergey-pamuzhak commented on GitHub (Oct 27, 2025):

Hello

I have the same problem.
Not run Ollama desktop application.
Download latest version https://ollama.com/download - and install bat my PC WORK no Internet, I wanted to use it offline.
client version is 0.12.6
Logs:
time=2025-10-27T12:03:49.159+03:00 level=INFO source=app_windows.go:272 msg="starting Ollama" app=C:\Users<username>\AppData\Local\Programs\Ollama version=0.12.6 OS=Windows/10.0.17763
time=2025-10-27T12:03:49.227+03:00 level=INFO source=app.go:232 msg="initialized tools registry" tool_count=0
time=2025-10-27T12:03:49.246+03:00 level=INFO source=app.go:247 msg="starting ollama server"
time=2025-10-27T12:03:59.249+03:00 level=WARN source=app.go:275 msg="failed to load user data" error="failed to call ollama.com/api/me: Post "https://ollama.com/api/me?ts=1761555829": context deadline exceeded"
time=2025-10-27T12:03:59.249+03:00 level=INFO source=app.go:279 msg="starting ui server" port=60655
time=2025-10-27T12:04:02.256+03:00 level=INFO source=updater.go:252 msg="beginning update checker" interval=1h0m0s
time=2025-10-27T12:04:23.260+03:00 level=WARN source=updater.go:101 msg="failed to check for update: Get "https://ollama.com/api/update?arch=amd64&nonce=vnrsM2SByrBelQO_wGsvPQ&os=windows&ts=1761555842&version=0.12.6": dial tcp 34.36.133.15:443: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond."

<!-- gh-comment-id:3450455445 --> @sergey-pamuzhak commented on GitHub (Oct 27, 2025): Hello I have the same problem. Not run Ollama desktop application. Download latest version https://ollama.com/download - and install bat my PC WORK no Internet, I wanted to use it offline. client version is 0.12.6 Logs: time=2025-10-27T12:03:49.159+03:00 level=INFO source=app_windows.go:272 msg="starting Ollama" app=C:\Users\<username>\AppData\Local\Programs\Ollama version=0.12.6 OS=Windows/10.0.17763 time=2025-10-27T12:03:49.227+03:00 level=INFO source=app.go:232 msg="initialized tools registry" tool_count=0 time=2025-10-27T12:03:49.246+03:00 level=INFO source=app.go:247 msg="starting ollama server" time=2025-10-27T12:03:59.249+03:00 level=WARN source=app.go:275 msg="failed to load user data" error="failed to call ollama.com/api/me: Post \"https://ollama.com/api/me?ts=1761555829\": context deadline exceeded" time=2025-10-27T12:03:59.249+03:00 level=INFO source=app.go:279 msg="starting ui server" port=60655 time=2025-10-27T12:04:02.256+03:00 level=INFO source=updater.go:252 msg="beginning update checker" interval=1h0m0s time=2025-10-27T12:04:23.260+03:00 level=WARN source=updater.go:101 msg="failed to check for update: Get \"https://ollama.com/api/update?arch=amd64&nonce=vnrsM2SByrBelQO_wGsvPQ&os=windows&ts=1761555842&version=0.12.6\": dial tcp 34.36.133.15:443: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond."
GiteaMirror commented 2026-04-29 07:18:30 -05:00
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@ArtVandelay101 commented on GitHub (Oct 31, 2025):

Same issue on my machine:

time=2025-10-31T17:19:35.047+01:00 level=INFO source=ui.go:1475 msg="API request failed, returning cached user data" error="failed to call ollama.com/api/me: Post "https://ollama.com/api/me?ts=1761927565": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)"

I don't want ollama to send any requests from my machine without me knowing. What is that? How can I turn that off?

<!-- gh-comment-id:3474013351 --> @ArtVandelay101 commented on GitHub (Oct 31, 2025): Same issue on my machine: time=2025-10-31T17:19:35.047+01:00 level=INFO source=ui.go:1475 msg="API request failed, returning cached user data" error="failed to call ollama.com/api/me: Post \"https://ollama.com/api/me?ts=1761927565\": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)" I don't want ollama to send **any** requests from my machine without me knowing. What is that? How can I turn that off?
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