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[GH-ISSUE #8370] Run phi4 failed #5371

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opened 2026-04-12 16:34:59 -05:00 by GiteaMirror · 2 comments
GiteaMirror commented 2026-04-12 16:34:59 -05:00
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Originally created by @mutse on GitHub (Jan 10, 2025).
Original GitHub issue: https://github.com/ollama/ollama/issues/8370

Originally assigned to: @dhiltgen on GitHub.

What is the issue?

$ ollama run phi4:latest
Error: llama runner process has terminated: error:/opt/ollama/lib/ollama/runners/cuda_v11_avx/ollama_llama_server: undefined symbol: _ZdlPvm
$ nvidia-smi
NVIDIA-SMI 510.39.01 Driver Version: 510.39.01 CUDA Version: 11.6

OS

Linux CentOS 7.9
Linux Kernel: 3.10.0-693.el7.x86_64

GPU

Nvidia

CPU

AMD

Ollama version

0.5.5-rc0

Originally created by @mutse on GitHub (Jan 10, 2025). Original GitHub issue: https://github.com/ollama/ollama/issues/8370 Originally assigned to: @dhiltgen on GitHub. ### What is the issue? $ ollama run phi4:latest Error: llama runner process has terminated: error:/opt/ollama/lib/ollama/runners/cuda_v11_avx/ollama_llama_server: undefined symbol: _ZdlPvm $ nvidia-smi NVIDIA-SMI 510.39.01 Driver Version: 510.39.01 CUDA Version: 11.6 ### OS Linux CentOS 7.9 Linux Kernel: 3.10.0-693.el7.x86_64 ### GPU Nvidia ### CPU AMD ### Ollama version 0.5.5-rc0
GiteaMirror added the installlinuxbugneeds more info labels 2026-04-12 16:34:59 -05:00
GiteaMirror commented 2026-04-12 16:35:01 -05:00
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@dhiltgen commented on GitHub (Jan 11, 2025):

Can you explain how you installed the RC?

Is it possible you had left over libraries in your /opt/ollama directory from a prior version?

<!-- gh-comment-id:2584965629 --> @dhiltgen commented on GitHub (Jan 11, 2025): Can you explain how you installed the RC? Is it possible you had left over libraries in your /opt/ollama directory from a prior version?
GiteaMirror commented 2026-04-12 16:35:02 -05:00
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@mutse commented on GitHub (Jan 13, 2025):

The problem is found, the prior verion libraries left, and I replace with the new libraries, it works. Thank you!

<!-- gh-comment-id:2586743638 --> @mutse commented on GitHub (Jan 13, 2025): The problem is found, the prior verion libraries left, and I replace with the new libraries, it works. Thank you!
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