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[GH-ISSUE #7463] PC crashes when running ollama #51256

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opened 2026-04-28 19:05:23 -05:00 by GiteaMirror · 7 comments
GiteaMirror commented 2026-04-28 19:05:23 -05:00
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Originally created by @mrohner on GitHub (Nov 1, 2024).
Original GitHub issue: https://github.com/ollama/ollama/issues/7463

Originally assigned to: @dhiltgen on GitHub.

What is the issue?

I try to run ollama in WSL (Ubuntu) under Windows10 with a newly installed GPU . The PC crashes and the PC and ultimately Windows restarts.

Windows nvidia Driver Version: 32.0.15.6590

nvidia-smi -L
GPU 0: NVIDIA GeForce RTX 2060 (UUID: GPU-....)

nvidia-smi
Fri Nov 1 11:12:05 2024
+-----------------------------------------------------------------------------------------+
| NVIDIA-SMI 550.120 Driver Version: 565.90 CUDA Version: 12.7 |
|-----------------------------------------+------------------------+----------------------+
| GPU Name Persistence-M | Bus-Id Disp.A | Volatile Uncorr. ECC |
| Fan Temp Perf Pwr:Usage/Cap | Memory-Usage | GPU-Util Compute M. |
| | | MIG M. |
|=========================================+========================+======================|
| 0 NVIDIA GeForce RTX 2060 On | 00000000:01:00.0 On | N/A |
| 29% 32C P8 15W / 160W | 688MiB / 6144MiB | 16% Default |
| | | N/A |
+-----------------------------------------+------------------------+----------------------+

+-----------------------------------------------------------------------------------------+
| Processes: |
| GPU GI CI PID Type Process name GPU Memory |
| ID ID Usage |
|=========================================================================================|
| 0 N/A N/A 247 C /ollama N/A |
| 0 N/A N/A 318 G /Xwayland N/A |
+-----------------------------------------------------------------------------------------+

OS

Linux, Windows

GPU

Nvidia

CPU

Intel

Ollama version

0.2.7

Originally created by @mrohner on GitHub (Nov 1, 2024). Original GitHub issue: https://github.com/ollama/ollama/issues/7463 Originally assigned to: @dhiltgen on GitHub. ### What is the issue? I try to run ollama in WSL (Ubuntu) under Windows10 with a newly installed GPU . The PC crashes and the PC and ultimately Windows restarts. Windows nvidia Driver Version: 32.0.15.6590 nvidia-smi -L GPU 0: NVIDIA GeForce RTX 2060 (UUID: GPU-....) nvidia-smi Fri Nov 1 11:12:05 2024 +-----------------------------------------------------------------------------------------+ | NVIDIA-SMI 550.120 Driver Version: 565.90 CUDA Version: 12.7 | |-----------------------------------------+------------------------+----------------------+ | GPU Name Persistence-M | Bus-Id Disp.A | Volatile Uncorr. ECC | | Fan Temp Perf Pwr:Usage/Cap | Memory-Usage | GPU-Util Compute M. | | | | MIG M. | |=========================================+========================+======================| | 0 NVIDIA GeForce RTX 2060 On | 00000000:01:00.0 On | N/A | | 29% 32C P8 15W / 160W | 688MiB / 6144MiB | 16% Default | | | | N/A | +-----------------------------------------+------------------------+----------------------+ +-----------------------------------------------------------------------------------------+ | Processes: | | GPU GI CI PID Type Process name GPU Memory | | ID ID Usage | |=========================================================================================| | 0 N/A N/A 247 C /ollama N/A | | 0 N/A N/A 318 G /Xwayland N/A | +-----------------------------------------------------------------------------------------+ ### OS Linux, Windows ### GPU Nvidia ### CPU Intel ### Ollama version 0.2.7
GiteaMirror added the wslbugnvidiawindows labels 2026-04-28 19:05:25 -05:00
GiteaMirror commented 2026-04-28 19:05:27 -05:00
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@rick-github commented on GitHub (Nov 1, 2024):

Have you tried using a more recent version of ollama?

<!-- gh-comment-id:2451647151 --> @rick-github commented on GitHub (Nov 1, 2024): Have you tried using a more recent version of ollama?
GiteaMirror commented 2026-04-28 19:05:29 -05:00
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@mrohner commented on GitHub (Nov 1, 2024):

Ok, tried 0.3.14 . same effects

<!-- gh-comment-id:2451672527 --> @mrohner commented on GitHub (Nov 1, 2024): Ok, tried 0.3.14 . same effects
GiteaMirror commented 2026-04-28 19:05:32 -05:00
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@rick-github commented on GitHub (Nov 1, 2024):

Does it crash when the server starts or when a model is loaded? Does it crash if Xwayland is not running? Does it work any better if you use the native Wndows version of ollama?

<!-- gh-comment-id:2451679401 --> @rick-github commented on GitHub (Nov 1, 2024): Does it crash when the server starts or when a model is loaded? Does it crash if Xwayland is not running? Does it work any better if you use the native Wndows version of ollama?
GiteaMirror commented 2026-04-28 19:05:33 -05:00
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@dhiltgen commented on GitHub (Nov 1, 2024):

I presume there's a BSOD involved in the crash. Ultimately this is likely to be a driver bug, but it could be in Windows code on the host, in the WSL VM, NVIDIA drivers, or something else. Hopefully that BSOD gives some indication on which driver caused the crash, and if you have an option to upload the results, please do so.

<!-- gh-comment-id:2452146462 --> @dhiltgen commented on GitHub (Nov 1, 2024): I presume there's a BSOD involved in the crash. Ultimately this is likely to be a driver bug, but it could be in Windows code on the host, in the WSL VM, NVIDIA drivers, or something else. Hopefully that BSOD gives some indication on which driver caused the crash, and if you have an option to upload the results, please do so.
GiteaMirror commented 2026-04-28 19:05:34 -05:00
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@mrohner commented on GitHub (Nov 2, 2024):

As suggested by Rick I installed ollama under Windows and tried from there. AT least in this environment I can do an "ollama run llama2" the PC crashes after I enter a first question. It is a hard crash, so no Windows blue screen. The PC restarts with a boot.
Before the crash it looks all good (see pic). Any ideas welcome
Before crash

<!-- gh-comment-id:2452946544 --> @mrohner commented on GitHub (Nov 2, 2024): As suggested by Rick I installed ollama under Windows and tried from there. AT least in this environment I can do an "ollama run llama2" the PC crashes after I enter a first question. It is a hard crash, so no Windows blue screen. The PC restarts with a boot. Before the crash it looks all good (see pic). Any ideas welcome ![Before crash](https://github.com/user-attachments/assets/c99ebc14-763f-493e-a003-66c2a92b5498)
GiteaMirror commented 2026-04-28 19:05:35 -05:00
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@mrohner commented on GitHub (Nov 2, 2024):

I also installed FurMark to test the GPU and the system restarts also when I try to run the test. I guess this is not an ollama issue then. I will try to get some help from nvidia sources. Thanks anyway

<!-- gh-comment-id:2452949906 --> @mrohner commented on GitHub (Nov 2, 2024): I also installed FurMark to test the GPU and the system restarts also when I try to run the test. I guess this is not an ollama issue then. I will try to get some help from nvidia sources. Thanks anyway
GiteaMirror commented 2026-04-28 19:05:36 -05:00
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@juanpide commented on GitHub (Dec 23, 2025):

I have installed Ollama v0.13.5 in Windows 11, with a Ryzen 9950x3d, nVidia 5070Ti and 128GB DDR5.
And when I launch the program it makes Windows crash completely.
But my computer is completely stable with other programs, games, stress tests...

<!-- gh-comment-id:3687303769 --> @juanpide commented on GitHub (Dec 23, 2025): I have installed Ollama v0.13.5 in Windows 11, with a Ryzen 9950x3d, nVidia 5070Ti and 128GB DDR5. And when I launch the program it makes Windows crash completely. But my computer is completely stable with other programs, games, stress tests...
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