github-starred/ollama
2
0
Fork 0
mirror of https://github.com/ollama/ollama.git synced 2026-05-07 00:22:43 -05:00
Code Issues 14.5k Packages Projects Releases 120 Wiki Activity

[GH-ISSUE #14759] occasional crashes when trying ocr with qwen3.5:9b #35300

New Issue
Open
opened 2026-04-22 19:42:32 -05:00 by GiteaMirror · 4 comments
GiteaMirror commented 2026-04-22 19:42:32 -05:00
Owner
Copy Link

Originally created by @kwiechen on GitHub (Mar 10, 2026).
Original GitHub issue: https://github.com/ollama/ollama/issues/14759

What is the issue?

I have occasional crashes when using qwen3.5:9b (and all other qwen vision models tested so far) for ocr purposes:

Error 500:
Error with Ollama API for testimage.jpg using model qwen3.5:9b: model runner has unexpectedly stopped, this may be due to resource limitations or an internal error, check ollama server logs for details (status code: 500)

server.log

Mär 10 08:36:48 kai-BeyondMax-Series ollama[3744]: HW Exception by GPU node-1 (Agent handle: 0x753cf86eff60) reason :GPU Hang
Mär 10 08:36:49 kai-BeyondMax-Series ollama[3744]: time=2026-03-10T08:36:49.152+01:00 level=ERROR source=server.go:1610 msg="post predict" error="Post "http://127.0.0.1:44471/completion": EOF"
Mär 10 08:36:49 kai-BeyondMax-Series ollama[3744]: [GIN] 2026/03/10 - 08:36:49 | 500 | 2.433882273s | 10.9.2.222 | POST "/api/generate"

AMD 395+ Max
Ubuntu 25.04

Best regards

Kai

Relevant log output

OS

No response

GPU

No response

CPU

No response

Ollama version

No response

Originally created by @kwiechen on GitHub (Mar 10, 2026). Original GitHub issue: https://github.com/ollama/ollama/issues/14759 ### What is the issue? I have occasional crashes when using qwen3.5:9b (and all other qwen vision models tested so far) for ocr purposes: Error 500: Error with Ollama API for testimage.jpg using model qwen3.5:9b: model runner has unexpectedly stopped, this may be due to resource limitations or an internal error, check ollama server logs for details (status code: 500) server.log Mär 10 08:36:48 kai-BeyondMax-Series ollama[3744]: HW Exception by GPU node-1 (Agent handle: 0x753cf86eff60) reason :GPU Hang Mär 10 08:36:49 kai-BeyondMax-Series ollama[3744]: time=2026-03-10T08:36:49.152+01:00 level=ERROR source=server.go:1610 msg="post predict" error="Post \"http://127.0.0.1:44471/completion\": EOF" Mär 10 08:36:49 kai-BeyondMax-Series ollama[3744]: [GIN] 2026/03/10 - 08:36:49 | 500 | 2.433882273s | 10.9.2.222 | POST "/api/generate" AMD 395+ Max Ubuntu 25.04 Best regards Kai ### Relevant log output ```shell ``` ### OS _No response_ ### GPU _No response_ ### CPU _No response_ ### Ollama version _No response_
GiteaMirror added the bug label 2026-04-22 19:42:32 -05:00
GiteaMirror commented 2026-04-22 19:42:34 -05:00
Author
Owner
Copy Link

@rick-github commented on GitHub (Mar 10, 2026):

Mär 10 08:36:48 kai-BeyondMax-Series ollama[3744]: HW Exception by GPU node-1 (Agent handle: 0x753cf86eff60) reason :GPU Hang

This is a problem with the amdgpu kernel driver, it's been reported a few times and choosing a different kernel seems to help a bit, but it's not clear which kernel is best. Try switching to using Vulkan and see if the problem persists.

<!-- gh-comment-id:4030886473 --> @rick-github commented on GitHub (Mar 10, 2026): ``` Mär 10 08:36:48 kai-BeyondMax-Series ollama[3744]: HW Exception by GPU node-1 (Agent handle: 0x753cf86eff60) reason :GPU Hang ``` This is a problem with the amdgpu kernel driver, it's been reported a few times and choosing a different kernel seems to help a bit, but it's not clear which kernel is best. Try switching to using [Vulkan](https://docs.ollama.com/gpu#vulkan-gpu-support) and see if the problem persists.
GiteaMirror commented 2026-04-22 19:42:34 -05:00
Author
Owner
Copy Link

@kwiechen commented on GitHub (Mar 11, 2026):

Thank you very much, I will try Vulkan.

But we get errors only when using qwen models. ocr with gemma3:12b for example works without problems.

<!-- gh-comment-id:4036894855 --> @kwiechen commented on GitHub (Mar 11, 2026): Thank you very much, I will try Vulkan. But we get errors only when using qwen models. ocr with gemma3:12b for example works without problems.
GiteaMirror commented 2026-04-22 19:42:35 -05:00
Author
Owner
Copy Link

@rick-github commented on GitHub (Mar 20, 2026):

AMD recommends linux kernel 6.18.4 or newer for 8060S support.

<!-- gh-comment-id:4097486501 --> @rick-github commented on GitHub (Mar 20, 2026): AMD [recommends](https://rocm.docs.amd.com/en/latest/how-to/system-optimization/strixhalo.html#required-kernel-version) linux kernel 6.18.4 or newer for 8060S support.
GiteaMirror commented 2026-04-22 19:42:35 -05:00
Author
Owner
Copy Link

@kwiechen commented on GitHub (Mar 20, 2026):

Thank you very much - I will update the kernel

<!-- gh-comment-id:4097719250 --> @kwiechen commented on GitHub (Mar 20, 2026): Thank you very much - I will update the kernel
Sign in to join this conversation.
No Branch/Tag Specified
Branches Tags
Labels
Clear labels
amd
api
app
bug
build
cli
cloud
compatibility
context-length
create
docker
documentation
embeddings
feature request
feedback wanted
good first issue
gpt-oss
gpu
harmony
help wanted
image
install
intel
js
launch
linux
macos
memory
mlx
model
needs more info
networking
nvidia
ollama.com
performance
pull-request
Mirrored from GitHub Pull Request
 python
question
registry
rendering
thinking
tools
top
vulkan
windows
wsl
No Label bug
Milestone
No items
No Milestone
Projects
Clear projects
No project
Assignees
Clear assignees
GiteaMirror ninjasurge
No Assignees
1 Participants
Notifications
Due Date
No due date set.
Dependencies

No dependencies set.

Reference: github-starred/ollama#35300
Delete Branch "%!s()"

Deleting a branch is permanent. Although the deleted branch may continue to exist for a short time before it actually gets removed, it CANNOT be undone in most cases. Continue?