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[GH-ISSUE #14193] Can't sign in with GitHub and normal email #35010

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opened 2026-04-22 19:07:21 -05:00 by GiteaMirror · 9 comments
GiteaMirror commented 2026-04-22 19:07:21 -05:00
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Originally created by @Simonko-912 on GitHub (Feb 10, 2026).
Original GitHub issue: https://github.com/ollama/ollama/issues/14193

Originally assigned to: @BruceMacD on GitHub.

What is the issue?

I tried GitHub and normal email, Ollama always gets me a error
(Internal server error) when I log in and enter the password, now I can't use cloud models. I always get the error from a redirect on some callback URL, I do get the pin and emails, but I always land on a https://ollama.com/auth/callback?code= some long code, weirdly I tried mobile data (different isp) and it still didn't work, I tried different devices too, It doesn't seem to be a issue with the program, but either the website or the country im in (Slovakia)

Relevant log output

OS

Linux

GPU

Nvidia

CPU

AMD

Ollama version

0.15.6

Originally created by @Simonko-912 on GitHub (Feb 10, 2026). Original GitHub issue: https://github.com/ollama/ollama/issues/14193 Originally assigned to: @BruceMacD on GitHub. ### What is the issue? I tried GitHub and normal email, Ollama always gets me a error (Internal server error) when I log in and enter the password, now I can't use cloud models. I always get the error from a redirect on some callback URL, I do get the pin and emails, but I always land on a https://ollama.com/auth/callback?code= some long code, weirdly I tried mobile data (different isp) and it still didn't work, I tried different devices too, It doesn't seem to be a issue with the program, but either the website or the country im in (Slovakia) ### Relevant log output ```shell ``` ### OS Linux ### GPU Nvidia ### CPU AMD ### Ollama version 0.15.6
GiteaMirror added the bug label 2026-04-22 19:07:21 -05:00
GiteaMirror commented 2026-04-22 19:07:23 -05:00
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@Simonko-912 commented on GitHub (Feb 10, 2026):

Hi! I noticed this issue and think I can help.

I've analyzed the problem and here's my proposed solution:

Based on my analysis, this can be resolved by addressing the core issue.

I'd be happy to submit a PR with this fix. Would that be helpful?

Best, AiGentsy

While I wait for human support, I want to ask, if you know what's the issue, could you explain it to me? Thanks

<!-- gh-comment-id:3880908703 --> @Simonko-912 commented on GitHub (Feb 10, 2026): > Hi! I noticed this issue and think I can help. > > I've analyzed the problem and here's my proposed solution: > > Based on my analysis, this can be resolved by addressing the core issue. > > I'd be happy to submit a PR with this fix. Would that be helpful? > > Best, AiGentsy While I wait for human support, I want to ask, if you know what's the issue, could you explain it to me? Thanks
GiteaMirror commented 2026-04-22 19:07:24 -05:00
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@rick-github commented on GitHub (Feb 10, 2026):

There is no PR that @AiGentsy could produce that would resolve this situation. If it posts rubbish again it will be banned. I will forward your query to somebody who can action it.

<!-- gh-comment-id:3880948770 --> @rick-github commented on GitHub (Feb 10, 2026): There is no PR that @AiGentsy could produce that would resolve this situation. If it posts rubbish again it will be banned. I will forward your query to somebody who can action it.
GiteaMirror commented 2026-04-22 19:07:24 -05:00
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@Simonko-912 commented on GitHub (Feb 10, 2026):

There is no PR that @AiGentsy could produce that would resolve this situation. If it posts rubbish again it will be banned. I will forward your query to somebody who can action it.

Well it's my first time seeing this thing, and thanks, I'll be happy if someone could help me with it

<!-- gh-comment-id:3880990031 --> @Simonko-912 commented on GitHub (Feb 10, 2026): > There is no PR that [@AiGentsy](https://github.com/AiGentsy) could produce that would resolve this situation. If it posts rubbish again it will be banned. I will forward your query to somebody who can action it. Well it's my first time seeing this thing, and thanks, I'll be happy if someone could help me with it
GiteaMirror commented 2026-04-22 19:07:25 -05:00
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@BruceMacD commented on GitHub (Feb 11, 2026):

@Simonko-912 thanks for the report, I'm looking into this. Did you happen to change the email associated with your GitHub account recently?

<!-- gh-comment-id:3881545152 --> @BruceMacD commented on GitHub (Feb 11, 2026): @Simonko-912 thanks for the report, I'm looking into this. Did you happen to change the email associated with your GitHub account recently?
GiteaMirror commented 2026-04-22 19:07:26 -05:00
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@Simonko-912 commented on GitHub (Feb 11, 2026):

@Simonko-912 thanks for the report, I'm looking into this. Did you happen to change the email associated with your GitHub account recently?

No I didn't, I tried to login using GitHub as usually (I didn't change anything) and this keeps happening, even with normal email too (I forgot my password so before testing email I got a password reset and I would now normally log in but I got the same error) ollama cloud models are my favourite feature and without this i won't be able to use them, others seem to not have a simular problem

<!-- gh-comment-id:3882708347 --> @Simonko-912 commented on GitHub (Feb 11, 2026): > [@Simonko-912](https://github.com/Simonko-912) thanks for the report, I'm looking into this. Did you happen to change the email associated with your GitHub account recently? No I didn't, I tried to login using GitHub as usually (I didn't change anything) and this keeps happening, even with normal email too (I forgot my password so before testing email I got a password reset and I would now normally log in but I got the same error) ollama cloud models are my favourite feature and without this i won't be able to use them, others seem to not have a simular problem
GiteaMirror commented 2026-04-22 19:07:27 -05:00
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@Simonko-912 commented on GitHub (Feb 11, 2026):

Now even beacose of cookies when I click the button I get redirected to there as well

https://github.com/user-attachments/assets/5108ecb4-cdae-4ef4-b531-9540e7e7792b
(In the video I just clicked sign in, now it doesn't even show me the sign in menu

<!-- gh-comment-id:3882743230 --> @Simonko-912 commented on GitHub (Feb 11, 2026): Now even beacose of cookies when I click the button I get redirected to there as well https://github.com/user-attachments/assets/5108ecb4-cdae-4ef4-b531-9540e7e7792b (In the video I just clicked sign in, now it doesn't even show me the sign in menu
GiteaMirror commented 2026-04-22 19:07:28 -05:00
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@Simonko-912 commented on GitHub (Feb 11, 2026):

I did lately add a new email and set it as primary on GitHub but ollama signin worked so it must be something else?

<!-- gh-comment-id:3882775394 --> @Simonko-912 commented on GitHub (Feb 11, 2026): I did lately add a new email and set it as primary on GitHub but ollama signin worked so it must be something else?
GiteaMirror commented 2026-04-22 19:07:30 -05:00
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@Simonko-912 commented on GitHub (Feb 14, 2026):

I resolved the issue by making a new acc with a suffix (my non working ACC is for example example@example.com and now I'm using example+ollama@example.com

<!-- gh-comment-id:3902562848 --> @Simonko-912 commented on GitHub (Feb 14, 2026): I resolved the issue by making a new acc with a suffix (my non working ACC is for example example@example.com and now I'm using example+ollama@example.com
GiteaMirror commented 2026-04-22 19:07:32 -05:00
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@DenysMb commented on GitHub (Mar 28, 2026):

I am facing the same issue.

@Simonko-912 thanks for the report, I'm looking into this. Did you happen to change the email associated with your GitHub account recently?

In my case, I did.
I added a new e-mail in Github and changed it to be the primary mail.
When I change back to the old email, the error is gone.
I will delete the account, change back to my primary email and create a new account to see what happens.

Update: Yeah, that's work. I will let this as a tip for anyone facing the same issue.

<!-- gh-comment-id:4148430847 --> @DenysMb commented on GitHub (Mar 28, 2026): I am facing the same issue. > [@Simonko-912](https://github.com/Simonko-912) thanks for the report, I'm looking into this. Did you happen to change the email associated with your GitHub account recently? In my case, I did. I added a new e-mail in Github and changed it to be the primary mail. When I change back to the old email, the error is gone. I will delete the account, change back to my primary email and create a new account to see what happens. **Update**: Yeah, that's work. I will let this as a tip for anyone facing the same issue.
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