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[GH-ISSUE #13129] Ollama unable to pull model #34450

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opened 2026-04-22 18:02:52 -05:00 by GiteaMirror · 7 comments
GiteaMirror commented 2026-04-22 18:02:52 -05:00
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Originally created by @Devsnapper on GitHub (Nov 18, 2025).
Original GitHub issue: https://github.com/ollama/ollama/issues/13129

What is the issue?

I am trying to pull models but getting the below

ollama pull gemma3:1b
pulling manifest
Error: pull model manifest: 500:

<html class="no-js" lang="en-US"> <head> </head>

Internal server error Error code 500

Visit cloudflare.com for more information.
2025-11-18 12:00:27 UTC
<span class="cf-icon-browser block md:hidden h-20 bg-center bg-no-repeat"></span>
<span class="cf-icon-ok w-12 h-12 absolute left-1/2 md:left-auto md:right-0 md:top-0 -ml-6 -bottom-4"></span>
You 

Browser

Working

Marseille

Cloudflare

Error

<span class="cf-icon-server block md:hidden h-20 bg-center bg-no-repeat"></span>
<span class="cf-icon-ok w-12 h-12 absolute left-1/2 md:left-auto md:right-0 md:top-0 -ml-6 -bottom-4"></span>
registry.ollama.ai 

Host

Working

    <div class="w-240 lg:w-full mx-auto mb-8 lg:px-8">
        <div class="clearfix">
            <div class="w-1/2 md:w-full float-left pr-6 md:pb-10 md:pr-0 leading-relaxed">
                <h2 class="text-3xl font-normal leading-1.3 mb-4">What happened?</h2>
                <p>There is an internal server error on Cloudflare's network.</p>
            </div>
            <div class="w-1/2 md:w-full float-left leading-relaxed">
                <h2 class="text-3xl font-normal leading-1.3 mb-4">What can I do?</h2>
                <p class="mb-6">Please try again in a few minutes.</p>
            </div>
        </div>
    </div>

    <div class="cf-error-footer cf-wrapper w-240 lg:w-full py-10 sm:py-4 sm:px-8 mx-auto text-center sm:text-left border-solid border-0 border-t border-gray-300">
<p class="text-13">
  <span class="cf-footer-item sm:block sm:mb-1">Cloudflare Ray ID: <strong class="font-semibold">9a074eb92fadb6c4</strong></span>
  <span class="cf-footer-separator sm:hidden">&bull;</span>
  <span id="cf-footer-item-ip" class="cf-footer-item hidden sm:block sm:mb-1">
    Your IP:
    <button type="button" id="cf-footer-ip-reveal" class="cf-footer-ip-reveal-btn">Click to reveal</button>
    <span class="hidden" id="cf-footer-ip">2401:4900:883a:7b41:24ac:5ece:d419:d875</span>
    <span class="cf-footer-separator sm:hidden">&bull;</span>
  </span>
  <span class="cf-footer-item sm:block sm:mb-1"><span>Performance &amp; security by</span> <a rel="noopener noreferrer" href="https://www.cloudflare.com/5xx-error-landing?utm_source=errorcode_500&#38;utm_campaign=registry.ollama.ai" id="brand_link" target="_blank">Cloudflare</a></span>

</p>
<script>(function(){function d(){var b=a.getElementById("cf-footer-item-ip"),c=a.getElementById("cf-footer-ip-reveal");b&&"classList"in b&&(b.classList.remove("hidden"),c.addEventListener("click",function(){c.classList.add("hidden");a.getElementById("cf-footer-ip").classList.remove("hidden")}))}var a=document;document.addEventListener&&a.addEventListener("DOMContentLoaded",d)})();</script>

</div>
</html>

Relevant log output

OS

No response

GPU

No response

CPU

No response

Ollama version

No response

Originally created by @Devsnapper on GitHub (Nov 18, 2025). Original GitHub issue: https://github.com/ollama/ollama/issues/13129 ### What is the issue? I am trying to pull models but getting the below ollama pull gemma3:1b pulling manifest Error: pull model manifest: 500: <!DOCTYPE html> <!--[if lt IE 7]> <html class="no-js ie6 oldie" lang="en-US"> <![endif]--> <!--[if IE 7]> <html class="no-js ie7 oldie" lang="en-US"> <![endif]--> <!--[if IE 8]> <html class="no-js ie8 oldie" lang="en-US"> <![endif]--> <!--[if gt IE 8]><!--> <html class="no-js" lang="en-US"> <!--<![endif]--> <head> <title>ollama.ai | 500: Internal server error</title> <meta charset="UTF-8" /> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /> <meta http-equiv="X-UA-Compatible" content="IE=Edge" /> <meta name="robots" content="noindex, nofollow" /> <meta name="viewport" content="width=device-width,initial-scale=1" /> <link rel="stylesheet" id="cf_styles-css" href="/cdn-cgi/styles/main.css" /> </head> <body> <div id="cf-wrapper"> <div id="cf-error-details" class="p-0"> <header class="mx-auto pt-10 lg:pt-6 lg:px-8 w-240 lg:w-full mb-8"> <h1 class="inline-block sm:block sm:mb-2 font-light text-60 lg:text-4xl text-black-dark leading-tight mr-2"> <span class="inline-block">Internal server error</span> <span class="code-label">Error code 500</span> </h1> <div> Visit <a href="https://www.cloudflare.com/5xx-error-landing?utm_source=errorcode_500&utm_campaign=registry.ollama.ai" target="_blank" rel="noopener noreferrer">cloudflare.com</a> for more information. </div> <div class="mt-3">2025-11-18 12:00:27 UTC</div> </header> <div class="my-8 bg-gradient-gray"> <div class="w-240 lg:w-full mx-auto"> <div class="clearfix md:px-8"> <div id="cf-browser-status" class=" relative w-1/3 md:w-full py-15 md:p-0 md:py-8 md:text-left md:border-solid md:border-0 md:border-b md:border-gray-400 overflow-hidden float-left md:float-none text-center"> <div class="relative mb-10 md:m-0"> <span class="cf-icon-browser block md:hidden h-20 bg-center bg-no-repeat"></span> <span class="cf-icon-ok w-12 h-12 absolute left-1/2 md:left-auto md:right-0 md:top-0 -ml-6 -bottom-4"></span> </div> <span class="md:block w-full truncate">You</span> <h3 class="md:inline-block mt-3 md:mt-0 text-2xl text-gray-600 font-light leading-1.3"> Browser </h3> <span class="leading-1.3 text-2xl text-green-success">Working</span> </div> <div id="cf-cloudflare-status" class="cf-error-source relative w-1/3 md:w-full py-15 md:p-0 md:py-8 md:text-left md:border-solid md:border-0 md:border-b md:border-gray-400 overflow-hidden float-left md:float-none text-center"> <div class="relative mb-10 md:m-0"> <a href="https://www.cloudflare.com/5xx-error-landing?utm_source=errorcode_500&#38;utm_campaign=registry.ollama.ai" target="_blank" rel="noopener noreferrer"> <span class="cf-icon-cloud block md:hidden h-20 bg-center bg-no-repeat"></span> <span class="cf-icon-error w-12 h-12 absolute left-1/2 md:left-auto md:right-0 md:top-0 -ml-6 -bottom-4"></span> </a> </div> <span class="md:block w-full truncate">Marseille</span> <h3 class="md:inline-block mt-3 md:mt-0 text-2xl text-gray-600 font-light leading-1.3"> <a href="https://www.cloudflare.com/5xx-error-landing?utm_source=errorcode_500&utm_campaign=registry.ollama.ai" target="_blank" rel="noopener noreferrer"> Cloudflare </a> </h3> <span class="leading-1.3 text-2xl text-red-error">Error</span> </div> <div id="cf-host-status" class=" relative w-1/3 md:w-full py-15 md:p-0 md:py-8 md:text-left md:border-solid md:border-0 md:border-b md:border-gray-400 overflow-hidden float-left md:float-none text-center"> <div class="relative mb-10 md:m-0"> <span class="cf-icon-server block md:hidden h-20 bg-center bg-no-repeat"></span> <span class="cf-icon-ok w-12 h-12 absolute left-1/2 md:left-auto md:right-0 md:top-0 -ml-6 -bottom-4"></span> </div> <span class="md:block w-full truncate">registry.ollama.ai</span> <h3 class="md:inline-block mt-3 md:mt-0 text-2xl text-gray-600 font-light leading-1.3"> Host </h3> <span class="leading-1.3 text-2xl text-green-success">Working</span> </div> </div> </div> </div> <div class="w-240 lg:w-full mx-auto mb-8 lg:px-8"> <div class="clearfix"> <div class="w-1/2 md:w-full float-left pr-6 md:pb-10 md:pr-0 leading-relaxed"> <h2 class="text-3xl font-normal leading-1.3 mb-4">What happened?</h2> <p>There is an internal server error on Cloudflare's network.</p> </div> <div class="w-1/2 md:w-full float-left leading-relaxed"> <h2 class="text-3xl font-normal leading-1.3 mb-4">What can I do?</h2> <p class="mb-6">Please try again in a few minutes.</p> </div> </div> </div> <div class="cf-error-footer cf-wrapper w-240 lg:w-full py-10 sm:py-4 sm:px-8 mx-auto text-center sm:text-left border-solid border-0 border-t border-gray-300"> <p class="text-13"> <span class="cf-footer-item sm:block sm:mb-1">Cloudflare Ray ID: <strong class="font-semibold">9a074eb92fadb6c4</strong></span> <span class="cf-footer-separator sm:hidden">&bull;</span> <span id="cf-footer-item-ip" class="cf-footer-item hidden sm:block sm:mb-1"> Your IP: <button type="button" id="cf-footer-ip-reveal" class="cf-footer-ip-reveal-btn">Click to reveal</button> <span class="hidden" id="cf-footer-ip">2401:4900:883a:7b41:24ac:5ece:d419:d875</span> <span class="cf-footer-separator sm:hidden">&bull;</span> </span> <span class="cf-footer-item sm:block sm:mb-1"><span>Performance &amp; security by</span> <a rel="noopener noreferrer" href="https://www.cloudflare.com/5xx-error-landing?utm_source=errorcode_500&#38;utm_campaign=registry.ollama.ai" id="brand_link" target="_blank">Cloudflare</a></span> </p> <script>(function(){function d(){var b=a.getElementById("cf-footer-item-ip"),c=a.getElementById("cf-footer-ip-reveal");b&&"classList"in b&&(b.classList.remove("hidden"),c.addEventListener("click",function(){c.classList.add("hidden");a.getElementById("cf-footer-ip").classList.remove("hidden")}))}var a=document;document.addEventListener&&a.addEventListener("DOMContentLoaded",d)})();</script> </div><!-- /.error-footer --> </div> </div> </body> </html> ### Relevant log output ```shell ``` ### OS _No response_ ### GPU _No response_ ### CPU _No response_ ### Ollama version _No response_
GiteaMirror added the bug label 2026-04-22 18:02:52 -05:00
GiteaMirror commented 2026-04-22 18:02:53 -05:00
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@mdemirci10 commented on GitHub (Nov 18, 2025):

Same issue! Cannot pull qwen3-vl:4b and qwen3-vl:8b. 500 error occurs.

<!-- gh-comment-id:3547335066 --> @mdemirci10 commented on GitHub (Nov 18, 2025): Same issue! Cannot pull qwen3-vl:4b and qwen3-vl:8b. 500 error occurs.
GiteaMirror commented 2026-04-22 18:02:53 -05:00
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@Devsnapper commented on GitHub (Nov 18, 2025):

@mdemirci10 Even gemma3:4b also i unable to download. But i can able to download gemma3n:e2b and other textual models

<!-- gh-comment-id:3547365816 --> @Devsnapper commented on GitHub (Nov 18, 2025): @mdemirci10 Even gemma3:4b also i unable to download. But i can able to download gemma3n:e2b and other textual models
GiteaMirror commented 2026-04-22 18:02:54 -05:00
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@rick-github commented on GitHub (Nov 18, 2025):

Cloudfare is experiencing a global network issue.

Image
<!-- gh-comment-id:3547493187 --> @rick-github commented on GitHub (Nov 18, 2025): Cloudfare is [experiencing](https://www.cloudflarestatus.com/incidents/8gmgl950y3h7) a global network issue. <img width="619" height="692" alt="Image" src="https://github.com/user-attachments/assets/078c5dfd-9bb7-4874-bc11-c57c6cc653bb" />
GiteaMirror commented 2026-04-22 18:02:54 -05:00
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@rick-github commented on GitHub (Nov 18, 2025):

Re-opening this while the Cloudfare issue persists.

<!-- gh-comment-id:3547876911 --> @rick-github commented on GitHub (Nov 18, 2025): Re-opening this while the Cloudfare issue persists.
GiteaMirror commented 2026-04-22 18:02:55 -05:00
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@rick-github commented on GitHub (Nov 18, 2025):

A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.

Some customers may be still experiencing issues logging into or using the Cloudflare dashboard. We are working on a fix to resolve this, and continuing to monitor for any further issues.

<!-- gh-comment-id:3548148686 --> @rick-github commented on GitHub (Nov 18, 2025): > A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. > Some customers may be still experiencing issues logging into or using the Cloudflare dashboard. We are working on a fix to resolve this, and continuing to monitor for any further issues.
GiteaMirror commented 2026-04-22 18:02:55 -05:00
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@rick-github commented on GitHub (Nov 18, 2025):

The team is continuing to focus on restoring service post-fix. We are mitigating several issues that remain post-deployment.

<!-- gh-comment-id:3548272502 --> @rick-github commented on GitHub (Nov 18, 2025): > The team is continuing to focus on restoring service post-fix. We are mitigating several issues that remain post-deployment.
GiteaMirror commented 2026-04-22 18:02:56 -05:00
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@rick-github commented on GitHub (Nov 18, 2025):

Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency across the network.

<!-- gh-comment-id:3548922334 --> @rick-github commented on GitHub (Nov 18, 2025): > Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency across the network.
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