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[GH-ISSUE #11710] Error: 500 Internal Server Error: llama runner process has terminated: error:fault （0.11.2) #33511

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opened 2026-04-22 16:16:37 -05:00 by GiteaMirror · 5 comments
GiteaMirror commented 2026-04-22 16:16:37 -05:00
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Originally created by @kui2025oss on GitHub (Aug 6, 2025).
Original GitHub issue: https://github.com/ollama/ollama/issues/11710

What is the issue?

ollama run gpt-oss:20b
Error: 500 Internal Server Error: llama runner process has terminated: error:fault （0.11.2)

hardware: v100

Relevant log output

OS

No response

GPU

No response

CPU

No response

Ollama version

No response

Originally created by @kui2025oss on GitHub (Aug 6, 2025). Original GitHub issue: https://github.com/ollama/ollama/issues/11710 ### What is the issue? ollama run gpt-oss:20b Error: 500 Internal Server Error: llama runner process has terminated: error:fault （0.11.2) hardware: v100 ### Relevant log output ```shell ``` ### OS _No response_ ### GPU _No response_ ### CPU _No response_ ### Ollama version _No response_
GiteaMirror added the bug label 2026-04-22 16:16:37 -05:00
GiteaMirror commented 2026-04-22 16:16:38 -05:00
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@fitlemon commented on GitHub (Aug 6, 2025):

ollama run hf.co/unsloth/gpt-oss-20b-GGUF:Q4_K_M

Error: 500 Internal Server Error: unable to load model: /data/*****/ollama_models/blobs/sha256-7dd573dc3e0ba2e7d6bf76e16d400cf69b6afc2ae58f213e4eb1d133c38e938b

ollama version is 0.11.2

Hardware: T4. Also tried to run on CPU

logs:

ollama[224046]: gguf_init_from_file_impl: tensor 'blk.0.ffn_down_exps.weight' has invalid ggml type 39 (NONE)
ollama[224046]: gguf_init_from_file_impl: failed to read tensor info

<!-- gh-comment-id:3157463814 --> @fitlemon commented on GitHub (Aug 6, 2025): ollama run hf.co/unsloth/gpt-oss-20b-GGUF:Q4_K_M Error: 500 Internal Server Error: unable to load model: /data/*****/ollama_models/blobs/sha256-7dd573dc3e0ba2e7d6bf76e16d400cf69b6afc2ae58f213e4eb1d133c38e938b ollama version is 0.11.2 Hardware: T4. Also tried to run on CPU logs: ollama[224046]: gguf_init_from_file_impl: tensor 'blk.0.ffn_down_exps.weight' has invalid ggml type 39 (NONE) ollama[224046]: gguf_init_from_file_impl: failed to read tensor info
GiteaMirror commented 2026-04-22 16:16:39 -05:00
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@americium241 commented on GitHub (Aug 6, 2025):

updating the ollama to the prerealese version 0.11.3
worked for me, go to https://github.com/ollama/ollama/releases
download and install last setup.exe

<!-- gh-comment-id:3159908990 --> @americium241 commented on GitHub (Aug 6, 2025): updating the ollama to the prerealese version 0.11.3 worked for me, go to https://github.com/ollama/ollama/releases download and install last setup.exe
GiteaMirror commented 2026-04-22 16:16:39 -05:00
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@Wangyiquan95 commented on GitHub (Aug 6, 2025):

remove the old folder and install the latest release again fixed the bug for me.

<!-- gh-comment-id:3161105396 --> @Wangyiquan95 commented on GitHub (Aug 6, 2025): remove the old folder and install the latest release again fixed the bug for me.
GiteaMirror commented 2026-04-22 16:16:39 -05:00
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@jessegross commented on GitHub (Aug 6, 2025):

@kui2025oss Please post server logs. The other comments on this bug are likely unrelated to each other.

<!-- gh-comment-id:3161691509 --> @jessegross commented on GitHub (Aug 6, 2025): @kui2025oss Please post [server logs](https://github.com/ollama/ollama/blob/main/docs/troubleshooting.md#how-to-troubleshoot-issues). The other comments on this bug are likely unrelated to each other.
GiteaMirror commented 2026-04-22 16:16:40 -05:00
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@yuhangch commented on GitHub (Aug 7, 2025):

remove the old folder and install the latest release again fixed the bug for me.

Save my day :p 👍

The manual upgrade steps I used were:

curl -LO https://ollama.com/download/ollama-linux-amd64.tgz
sudo tar -C /usr -xzf ollama-linux-amd64.tgz

Removing the old installation folders /usr/lib/ollama and /usr/bin/ollama and then reinstalling the latest release fixed the issue.

<!-- gh-comment-id:3164069201 --> @yuhangch commented on GitHub (Aug 7, 2025): > remove the old folder and install the latest release again fixed the bug for me. Save my day :p 👍 The manual upgrade steps I used were: ```bash curl -LO https://ollama.com/download/ollama-linux-amd64.tgz sudo tar -C /usr -xzf ollama-linux-amd64.tgz ``` Removing the old installation folders `/usr/lib/ollama` and `/usr/bin/ollama` and then reinstalling the latest release fixed the issue.
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