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Originally created by @devroopsaha744 on GitHub (Jan 27, 2025).
Original GitHub issue: https://github.com/ollama/ollama/issues/8605
What is the issue?
This is the Error message that I am getting:
pulling manifest
pulling 6e9f90f02bb3... 0% ▕ ▏ 0 B/9.0 GB
Error: max retries exceeded: Get "
6e9f90f02b/data": dial tcp: lookup dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com: no such hostthe command I am using:
ollama pull <model-name>I have also tried using:
ollama run <model-name>Any Model that I want to fetch locally, throws this error. How to fix it? I believe, I have installed OLLAMA properly.
Please tell me how to resolve it.
OS
Windows
GPU
Nvidia
CPU
Intel
Ollama version
0.5.4
@rick-github commented on GitHub (Jan 27, 2025):
The Cloudfare CDN that serves the model files has been a bit flaky lately.
dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com: no such hostindicates some sort of DNS issue. It currently works for me, but I am in Europe so presumably the DNS lookup is geo-located:You can either wait until the host resolves or you could try editing your hosts file and adding an entry to dd20bb891979d25aebc8bec07b2b3bbc as above.
@rick-github commented on GitHub (Jan 27, 2025):
https://www.isitdownrightnow.com/dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com.html
@Toolfolks commented on GitHub (Jan 27, 2025):
Still down. Any ETA ?
@rick-github commented on GitHub (Jan 27, 2025):
No idea. The site works for me in Europe, I'm guessing that you and isitdownrightnow.com are not and whatever IP the DNS is sending you to is currently non-functioning. If you are in windows you can try this workaround.
@jaykhatri0875 commented on GitHub (Jan 30, 2025):
@devroopsaha744 try changing network or flush DNS settings, in my case my wifi was not able to find, but changing it to mobile hotspot worked. both were from same service provider strangely.
@mxyng commented on GitHub (Jan 30, 2025):
Comment from #8711
@Skizzy-create commented on GitHub (Jan 31, 2025):
This will give you the exact script, just run it: GitHub Issue Comment.
For Windows:
For Linux/mac:
@Woutifier commented on GitHub (Feb 6, 2025):
Hi,
I'm an engineer on Cloudflare's DNS team investigating this issue.
I've checked our logs and don't see any failed queries on our side. That typically indicates that the problem is somewhere in between our software and the users experiencing the issues. The most likely candidate being the network.
When you see this issue occurring, could you use the dig utility to gather some more data and post it here?
E.g. to test resolution from your computer (without the involvement of your ISPs resolver):
Then, if there is an unexpected response somewhere you can use the
+nsidoption to pinpoint the PoP that you are reaching. In this case targeting the IP 108.162.194.192 directly (taken from the last line of the previous dig +trace):An mtr to (one of) our nameserver IPs may also be helpful:
@rick-github commented on GitHub (Feb 6, 2025):
I've never had an issue reaching the server, here's my baseline
I don't have an ipv6 tunnel to the outside from my desktop which I presume is why there are UDP setup failures. The same command from a European cloud server works without reporting errors.
@Woutifier commented on GitHub (Feb 10, 2025):
Thanks @rick-github that looks OK to me (aside from IPv6 but as you point out that's likely a local issue). If we can get one of these from someone that's experiencing issues that may give us a hint as to what is wrong.
@Sytten commented on GitHub (Feb 18, 2025):
@Woutifier Unrelated to the current bucket but we have had reports of users having problems too with R2. Most recently users could not connect to 011d6d2c3b16566b4a68d3410328c12a.r2.cloudflarestorage.com.
@Woutifier commented on GitHub (Feb 27, 2025):
Unfortunately without anyone running the steps posted above to gain more insight into why it is failing it is very hard to debug this.
@Skizzy-create commented on GitHub (Feb 28, 2025):
Hi, I'm the one who wrote this comment.
I wasn't able to download anything without using those scripts. However, once my university's internet was fixed—jumping from speeds of a few hundred kbps to over 35MBps—the models downloaded perfectly fine. I believe this issue was due to packet loss.
@Skizzy-create commented on GitHub (Feb 28, 2025):
You could also mention the steps to run for the outputs you want
@Woutifier commented on GitHub (Feb 28, 2025):
The steps are in this comment here: https://github.com/ollama/ollama/issues/8605#issuecomment-2639100703
The original issue in this thread is a DNS resolution issue (the "no such host" error). Which may or may not be related to packet loss, but if the download is able to start then that's a different issue.
@rick-github commented on GitHub (Mar 1, 2025):
@Woutifier #9443 is currently experiencing the issue and has followed the diagnosis steps.
@tomaszbk commented on GitHub (Mar 12, 2025):
Using ollama 0.6.0, I can't download any models (I am using the ollama docker image)
I'm attaching the container logs:
And this is the dig command output:
and
@jsalvadorcaffarena commented on GitHub (Mar 29, 2025):
Not able to pull at the moment gemma3 from ollama due to "i/o timeout", this is the output of dig as suggested:
This is the error I get from ollama:
@ArturRuta commented on GitHub (Apr 19, 2025):
same issue. adding output of dig commang in case it helps
dig dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com +trace
; <<>> DiG 9.18.30-0ubuntu0.20.04.2-Ubuntu <<>> dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com +trace
;; global options: +cmd
. 86399 IN NS b.root-servers.net.
. 86399 IN NS c.root-servers.net.
. 86399 IN NS d.root-servers.net.
. 86399 IN NS e.root-servers.net.
. 86399 IN NS f.root-servers.net.
. 86399 IN NS g.root-servers.net.
. 86399 IN NS h.root-servers.net.
. 86399 IN NS i.root-servers.net.
. 86399 IN NS j.root-servers.net.
. 86399 IN NS k.root-servers.net.
. 86399 IN NS l.root-servers.net.
. 86399 IN NS m.root-servers.net.
. 86399 IN NS a.root-servers.net.
. 86399 IN RRSIG NS 8 0 518400 20250502110000 20250419100000 53148 . FKxE2FYBQJ6ApgKhdsqz5vWWvT6TFA+6KXiP/TkcdIyDWZ15isKzqm8L pm2hrrwmuVaWquvFfNJbVDgvFdEihD9Tuax/LWBrFksnqJk/UOChnDeE XcqsK1l1kFsUBlbqUdcgVr6/pfgLlCuBkxS+he7O8IkLtMCCWIinpmhT 6LrgmucmS92ZJCa9f94FAzHVYXhfKFpJb5KOou7Mots2aN6JzvEOD5fM mLsqlLlMifi9zMg3wQHFjEIxz8aXvh7F5eSaedJdbGJQNQ4grDHewdJZ jy+5HCwP1cP3GRAM2NBNITMyXukcUY/JdyKQCdyLZ9jvcA3vjfi7R13x r/evAQ==
;; Received 525 bytes from 127.0.0.11#53(127.0.0.11) in 92 ms
com. 172800 IN NS a.gtld-servers.net.
com. 172800 IN NS b.gtld-servers.net.
com. 172800 IN NS c.gtld-servers.net.
com. 172800 IN NS d.gtld-servers.net.
com. 172800 IN NS e.gtld-servers.net.
com. 172800 IN NS f.gtld-servers.net.
com. 172800 IN NS g.gtld-servers.net.
com. 172800 IN NS h.gtld-servers.net.
com. 172800 IN NS i.gtld-servers.net.
com. 172800 IN NS j.gtld-servers.net.
com. 172800 IN NS k.gtld-servers.net.
com. 172800 IN NS l.gtld-servers.net.
com. 172800 IN NS m.gtld-servers.net.
com. 86400 IN DS 19718 13 2 8ACBB0CD28F41250A80A491389424D341522D946B0DA0C0291F2D3D7 71D7805A
com. 86400 IN RRSIG DS 8 1 86400 20250502170000 20250419160000 53148 . GAifILGSGHgd5jsQDkURJi1DDorJyhDv4NQ8fa46rnLsSiZWDs5eaugO zNi7qdArAJl4nGf5OTMFDarcheCthgyBufodwiDQdV3VGs89oARqoLml WMwBUVbNHPPcywBUa/3kjkHfssMnnqiYhy1sp6LygyvUaNWu07WRKnae si2xUPQHF++W19IzSH5RSssbDYNNmk3OOHreWSoGW7aXf2kb593IWIrk KvVvPNsKREDXlzM+gIjajdaKkvg0StH0SqobUTQDovYl6DXB3EyRn37Q OZJGNKwlxZvvu4pC9o25Hhgjm0GGMs3Ui1cazBSbSmMDQ42IruElRbeh Ibe5vg==
;; Received 1217 bytes from 170.247.170.2#53(b.root-servers.net) in 39 ms
cloudflarestorage.com. 172800 IN NS drew.ns.cloudflare.com.
cloudflarestorage.com. 172800 IN NS tegan.ns.cloudflare.com.
cloudflarestorage.com. 86400 IN DS 2371 13 2 F083919E153FA315FEBFF96C3E4DBE592AE1BCF1C070280859CEA43D 714E3805
cloudflarestorage.com. 86400 IN RRSIG DS 13 2 86400 20250426010229 20250418235229 40097 com. fN1g2Vu/MchlG4qKCqRyxwA3X3CixWiijZQdntCIJot/CqQdKeArn5DK AC40nGnHCRIEgTeisX8dA8fFzSl8Dg==
;; Received 550 bytes from 192.48.79.30#53(j.gtld-servers.net) in 45 ms
r2.cloudflarestorage.com. 300 IN NS camilo.ns.cloudflare.com.
r2.cloudflarestorage.com. 300 IN NS raphaela.ns.cloudflare.com.
r2.cloudflarestorage.com. 300 IN DS 2371 13 2 A12496CC3723B0838CDAEB8EDC40C29071390371ADA3EBF1CCB43C63 6E5C37BB
r2.cloudflarestorage.com. 300 IN RRSIG DS 13 3 300 20250420210050 20250418190050 34505 cloudflarestorage.com. eJlyxpWmNLqaEAlLfs7JXUPruuHlBiCqO/GHWAyZrJIpL1SvTB1rFeCS vqNOnHE/Ax14P3km0SxJttyKPGjCfw==
;; Received 309 bytes from 108.162.192.226#53(tegan.ns.cloudflare.com) in 12 ms
dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com. 300 IN A 162.159.141.50
dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com. 300 IN A 172.66.1.46
dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com. 300 IN RRSIG A 13 4 300 20250420210050 20250418190050 34505 r2.cloudflarestorage.com. N8U3j9U5lVq4KZTLy6NzGmAGDuWSAlr6hAHjyB+khDcQTuAE4BCbkGwj niETZMZ/nIgjIK81X7AGk6b32Fokkw==
;; Received 238 bytes from 108.162.194.192#53(raphaela.ns.cloudflare.com) in 12 ms
@ArturRuta commented on GitHub (Apr 20, 2025):
Completely puzzled. Today I just retried....and it worked on first attempt withoud any change to the docker-compse.yml file nor in any other part of the infrastructure. I can only guess something was off in the content delivery network but that's anyone's guess.
Well let's hope it stays. Best regards
@ArturRuta commented on GitHub (Apr 20, 2025):
Promblem arises again. No idea of what mades it appear o dissapear.
As far as I can see is an external factor in the content delivery network.
In the morning it works at first attemp, models download and respond propoerly. Pause for lunch and no new model can be loaded.
Deeply frustrating.
Definitely not a connectivity issue, from whitin the container i can succesfully do things link apt-get update for example.
Also, then asking ollama to download a model it gets the manifest and gets to the point of downloading it, and the size it excpects to donwload is know (can be seen in the progress information, even if the actual download never goes beyond 0)
If there's any doc that could be collected for helping with the resolution just let me know.
Thanks.
@rick-github commented on GitHub (Apr 20, 2025):
Are you getting "not found" or "i/o error"?
@ArturRuta commented on GitHub (Apr 20, 2025):
a sample follows:
time=2025-04-20T16:48:47.347Z level=INFO source=download.go:295 msg="ff82381e2bea part 13 attempt 0 failed: Get "
ff82381e2b/data": dial tcp 172.66.1.46:443: i/o timeout, retrying in 1s"As far as I can see when I activate debug ollama gets the manifest that informs where to get the model and how it's split in chungs as wel as the total size.
Then it tries to get the chunks....and fails with i/o timeout.
It retries a number of times for each chunk but no succes. When it fails no download is done at all.
if I sh into the container, do apt-get update and install dnsutils then i can verify that name resolution works properly.
Taking the failuer above as an example:
nslookup dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com
Server: 127.0.0.11
Address: 127.0.0.11#53
Non-authoritative answer:
Name: dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com
Address: 172.66.1.46
Name: dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com
Address: 162.159.141.50
Name: dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com
Address: 2606:4700:7::12e
Name: dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com
Address: 2a06:98c1:58::12e
As you can see the name is properly resolved into a couple of ipv4 addresses as well as a couple of ipv6 ones (Ollama container has an ip4 addres only).
Just for trying...i've benn launching curl and wget commands from the ollama container to various external webs and I get the responses allways with no issue. Don't know however how to convert the url in the error message above into a curl o wget command to see how it beaves.
Hence as far as I can see something is wrong either in the manifest definition that states where to look for the chunks or in the content delivery network where the chuncks are not available (or maybe not on all of them).
@rick-github commented on GitHub (Apr 20, 2025):
When the pull fails, what does the following do:
This tries to pull the GGUF file for mistral, if it also has a problem when ollama does, it confirms an issue at the CDN.
@ArturRuta commented on GitHub (Apr 22, 2025):
Well, yesterday ollama was working perfectly so.... no chance of trying.
Anyway today i gave a try to the command in the host that runs the ollama container and it did failed as follows:
curl -#L -C - -o blobs/sha256-ff82381e2bea77d91c1b824c7afb83f6fb73e9f7de9dda631bcdbca564aa5435 https://registry.ollama.ai/v2/library/mistral/blobs/sha256:ff82381e2bea77d91c1b824c7afb83f6fb73e9f7de9dda631bcdbca564aa5
435
#-=#=- # #
Warning: Failed to open the file blobs/sha256-ff82381e2bea77d91c1b824c7afb83f6fb73e9f7de9dda631bcdbca564aa5435: El
Warning: fitxer o directori no existeix
curl: (23) client returned ERROR on write of 1369 bytes
The text after warning just means "the file or directory doesn't exists". (it uses the local language).
My guess:
The hostname of the target resolves to a list of 4 addresses (2 ipv4 and 2 ipv6) in a balanced way (we saw this in the output of the dig command).
The ollama container will use only a ipv4 address but still it has two possible answers when resolving the name
I believe that one of the addresses has the right content while the other hasn't.
Depending on which address you end up picking for trying to dowload the content the access works allways or never.
This failure or success behavior continues until the dns ttl expires, then the next time you try you may again select either the good or the bad address.
This could explain why some days it works allways and some days it fails allways.
I don't think we could narrow the issue doing curl by ip instead of name since the request is https, hence we need to use the correct hostname in the request, not an ip.
Does this hypotesis mades sense?
Thanks a lot.
@rick-github commented on GitHub (Apr 22, 2025):
Sorry, my mistake, the command should be:
@ArturRuta commented on GitHub (Apr 22, 2025):
Well, that one worked ok, but it may well be because ollama downloads are also working now.
As a sample:
ollama pull mistral
pulling manifest
pulling ff82381e2bea... 100% ▕████████████████████████████████████████████████████████▏ 4.1 GB
pulling 43070e2d4e53... 100% ▕████████████████████████████████████████████████████████▏ 11 KB
pulling 491dfa501e59... 100% ▕████████████████████████████████████████████████████████▏ 801 B
pulling ed11eda7790d... 100% ▕████████████████████████████████████████████████████████▏ 30 B
pulling 42347cd80dc8... 100% ▕████████████████████████████████████████████████████████▏ 485 B
verifying sha256 digest
writing manifest
success
I'll be testing during the coming days, and whenever ollama fails to download models will try the curl command and update with the results.
Thanks a lot.
@Racv commented on GitHub (May 14, 2025):
I am facing similar issue. I have an azure vm running in West Europe region. I am able to dowloand ollama CLI, but
ollama pull <any model>is giving me this error