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[GH-ISSUE #4947] Cannot update ollama on windows through "restart to update" #3126

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opened 2026-04-12 13:34:57 -05:00 by GiteaMirror · 14 comments
GiteaMirror commented 2026-04-12 13:34:57 -05:00
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Originally created by @TonyBlur on GitHub (Jun 9, 2024).
Original GitHub issue: https://github.com/ollama/ollama/issues/4947

What is the issue?

cannot update ollama on windows through clicking "restart to update" at taskbar, it has no response

OS

Windows

GPU

AMD

CPU

AMD

Ollama version

0.1.41

Originally created by @TonyBlur on GitHub (Jun 9, 2024). Original GitHub issue: https://github.com/ollama/ollama/issues/4947 ### What is the issue? cannot update ollama on windows through clicking "restart to update" at taskbar, it has no response ### OS Windows ### GPU AMD ### CPU AMD ### Ollama version 0.1.41
GiteaMirror added the bug label 2026-04-12 13:34:57 -05:00
GiteaMirror commented 2026-04-12 13:35:00 -05:00
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@d-kleine commented on GitHub (Jun 10, 2024):

Hm, restart with last update worked fine for me on Windows 10. Are you on 10 or 11?

<!-- gh-comment-id:2157672500 --> @d-kleine commented on GitHub (Jun 10, 2024): Hm, restart with last update worked fine for me on Windows 10. Are you on 10 or 11?
GiteaMirror commented 2026-04-12 13:35:00 -05:00
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@TonyBlur commented on GitHub (Jun 10, 2024):

Hm, restart with last update worked fine for me on Windows 10. Are you on 10 or 11?

Thanks for replying. I'm on Windows 11.

<!-- gh-comment-id:2157690829 --> @TonyBlur commented on GitHub (Jun 10, 2024): > Hm, restart with last update worked fine for me on Windows 10. Are you on 10 or 11? Thanks for replying. I'm on Windows 11.
GiteaMirror commented 2026-04-12 13:35:01 -05:00
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@d-kleine commented on GitHub (Jun 10, 2024):

What's your ollama version right now? (ollama -v in the Terminal)

also see #4944 , maybe same issue?

<!-- gh-comment-id:2157701874 --> @d-kleine commented on GitHub (Jun 10, 2024): What's your ollama version right now? (`ollama -v` in the Terminal) also see #4944 , maybe same issue?
GiteaMirror commented 2026-04-12 13:35:03 -05:00
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@TonyBlur commented on GitHub (Jun 10, 2024):

My current version is 0.1.41, and this issue also appeared last version. I do not think it's the same issue since my ollama never reestart it self.

<!-- gh-comment-id:2157746754 --> @TonyBlur commented on GitHub (Jun 10, 2024): My current version is 0.1.41, and this issue also appeared last version. I do not think it's the same issue since my ollama never reestart it self.
GiteaMirror commented 2026-04-12 13:35:05 -05:00
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@d-kleine commented on GitHub (Jun 10, 2024):

I assume you mean the "system tray" in the lower right corner, not the taskbar. I think the best would be to take a screencast showing the problem in any case.

Take a look into the logs at C:\Users\[username]\AppData\Local\Ollama, especially upgrade.log, to see if there are any error messages printed.

<!-- gh-comment-id:2157772398 --> @d-kleine commented on GitHub (Jun 10, 2024): I assume you mean the "system tray" in the lower right corner, not the taskbar. I think the best would be to take a screencast showing the problem in any case. Take a look into the logs at *C:\Users\\[username]\AppData\Local\Ollama*, especially `upgrade.log`, to see if there are any error messages printed.
GiteaMirror commented 2026-04-12 13:35:05 -05:00
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@TonyBlur commented on GitHub (Jun 10, 2024):

Yes I mean system tray actually, you're right, sorry for the confusion.
image
image
I've checked upgrade.log as image above. I didn't see any error message, and the lastest log is from May 31st.

<!-- gh-comment-id:2157980371 --> @TonyBlur commented on GitHub (Jun 10, 2024): Yes I mean system tray actually, you're right, sorry for the confusion. ![image](https://github.com/ollama/ollama/assets/101348912/e674da04-396b-4e29-acfa-2c377bbcf39a) ![image](https://github.com/ollama/ollama/assets/101348912/765e5445-e38b-4273-98bc-03933d61276c) I've checked `upgrade.log` as image above. I didn't see any error message, and the lastest log is from May 31st.
GiteaMirror commented 2026-04-12 13:35:06 -05:00
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@TonyBlur commented on GitHub (Jun 10, 2024):

I assume you mean the "system tray" in the lower right corner, not the taskbar. I think the best would be to take a screencast showing the problem in any case.

Take a look into the logs at C:\Users[username]\AppData\Local\Ollama, especially upgrade.log, to see if there are any error messages printed.

I think I found the reason at app.log.
"failed to register update available with tray: unable to set icon: This operation returned because the timeout period expired."
"upgrade attempt failed: no update downloads found"
image
I don't know if it is my network issue or due to other configuration problem.

<!-- gh-comment-id:2158000476 --> @TonyBlur commented on GitHub (Jun 10, 2024): > I assume you mean the "system tray" in the lower right corner, not the taskbar. I think the best would be to take a screencast showing the problem in any case. > > Take a look into the logs at _C:\Users\[username]\AppData\Local\Ollama_, especially `upgrade.log`, to see if there are any error messages printed. I think I found the reason at `app.log`. "failed to register update available with tray: unable to set icon: This operation returned because the timeout period expired." "upgrade attempt failed: no update downloads found" ![image](https://github.com/ollama/ollama/assets/101348912/189cb579-89c0-4688-90b9-2bfbc8a849d5) I don't know if it is my network issue or due to other configuration problem.
GiteaMirror commented 2026-04-12 13:35:08 -05:00
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@TonyBlur commented on GitHub (Jun 10, 2024):

I think it would be better to show a popup window or something to warn me that message.

By the way, I found that using a system proxy maybe the true cause into this.

<!-- gh-comment-id:2158016766 --> @TonyBlur commented on GitHub (Jun 10, 2024): I think it would be better to show a popup window or something to warn me that message. By the way, I found that using a system proxy maybe the true cause into this.
GiteaMirror commented 2026-04-12 13:35:10 -05:00
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@d-kleine commented on GitHub (Jun 10, 2024):

By the way, I found that using a system proxy maybe the true cause into this.

Okay, cool 👍🏻 issue resolved (hopefully 🙂 ) ✔️

<!-- gh-comment-id:2158024243 --> @d-kleine commented on GitHub (Jun 10, 2024): > By the way, I found that using a system proxy maybe the true cause into this. Okay, cool 👍🏻 issue resolved (hopefully 🙂 ) ✔️
GiteaMirror commented 2026-04-12 13:35:11 -05:00
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@TonyBlur commented on GitHub (Jun 10, 2024):

Thanks to your help, I successfully updated to the latest version. Appreciate it ❤️

Maybe I could close this issue? Or looing into how to solve this proxy caused issue?

<!-- gh-comment-id:2158048204 --> @TonyBlur commented on GitHub (Jun 10, 2024): Thanks to your help, I successfully updated to the latest version. Appreciate it ❤️ Maybe I could close this issue? Or looing into how to solve this proxy caused issue?
GiteaMirror commented 2026-04-12 13:35:11 -05:00
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@d-kleine commented on GitHub (Jun 10, 2024):

I think it's better to close this issue as it has been resolved. If other users have a similar issue, they will find this under "closed" in the Issues section of this repo or via google.

<!-- gh-comment-id:2158089211 --> @d-kleine commented on GitHub (Jun 10, 2024): I think it's better to close this issue as it has been resolved. If other users have a similar issue, they will find this under "closed" in the Issues section of this repo or via google.
GiteaMirror commented 2026-04-12 13:35:12 -05:00
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@pforhan commented on GitHub (May 15, 2025):

FWIW, this issue persists on windows 11 through all the versions of ollama I've tried for the last year. When I click the notification or try "Restart to update" via system tray icon, it hangs without doing anything. Further interactions with the system tray icon (view logs, exit) now do nothing. I have to kill the process and restart, at which point logs and exit work as expected.

<!-- gh-comment-id:2883973353 --> @pforhan commented on GitHub (May 15, 2025): FWIW, this issue persists on windows 11 through all the versions of ollama I've tried for the last year. When I click the notification or try "Restart to update" via system tray icon, it hangs without doing anything. Further interactions with the system tray icon (view logs, exit) now do nothing. I have to kill the process and restart, at which point logs and exit work as expected.
GiteaMirror commented 2026-04-12 13:35:13 -05:00
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@pforhan commented on GitHub (May 15, 2025):

hm, maybe I spoke too soon? For some reason I had 2 or 3 ollama processes. I killed all of them off, deleted all log files, and restarted and tried again, and this time it took. I'm not sure if this is what has always been happening or what.

<!-- gh-comment-id:2884033954 --> @pforhan commented on GitHub (May 15, 2025): hm, maybe I spoke too soon? For some reason I had 2 or 3 ollama processes. I killed all of them off, deleted all log files, and restarted and tried again, and this time it took. I'm not sure if this is what has always been happening or what.
GiteaMirror commented 2026-04-12 13:35:13 -05:00
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@d-kleine commented on GitHub (May 15, 2025):

@pforhan Please try this if it fails again: https://github.com/ollama/ollama/issues/4944#issuecomment-2174521404

<!-- gh-comment-id:2884217794 --> @d-kleine commented on GitHub (May 15, 2025): @pforhan Please try this if it fails again: https://github.com/ollama/ollama/issues/4944#issuecomment-2174521404
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