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[GH-ISSUE #6709] ERROR unable to locate llm runner directory. Set OLLAMA_RUNNERS_DIR to the location of 'ollama/runners' #29985

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opened 2026-04-22 09:22:56 -05:00 by GiteaMirror · 3 comments
GiteaMirror commented 2026-04-22 09:22:56 -05:00
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Originally created by @Harsha0056 on GitHub (Sep 9, 2024).
Original GitHub issue: https://github.com/ollama/ollama/issues/6709

Originally assigned to: @dhiltgen on GitHub.

What is the issue?

Model is Downloaded but unable to run it. Tried to locate ollama/runners couldn't find it.

2024/09/09 04:48:23 config.go:173: ERROR unable to locate llm runner directory. Set OLLAMA_RUNNERS_DIR to the location of 'ollama/runners'
.......
pulling manifest
verifying sha256 digest
writing manifest
success
Error: no suitable llama servers found

Running in a windows system
Specs :

Processor : Snapdragon(TM) X Elite - X1E78100 - Qualcomm(TM) Oryon(TM) CPU 3.42 GHz
GPU : Qualcomm(R) Adreno(TM) X1-85
NPU : Snapdragon(R) X Elite - X1E78100 - Qualcomm(R) Hexagon (TM)

OS

Windows

GPU

Other

CPU

Other

Ollama version

0.3.9

Originally created by @Harsha0056 on GitHub (Sep 9, 2024). Original GitHub issue: https://github.com/ollama/ollama/issues/6709 Originally assigned to: @dhiltgen on GitHub. ### What is the issue? Model is Downloaded but unable to run it. Tried to locate ollama/runners couldn't find it. 2024/09/09 04:48:23 config.go:173: ERROR unable to locate llm runner directory. Set OLLAMA_RUNNERS_DIR to the location of 'ollama/runners' ....... pulling manifest verifying sha256 digest writing manifest success Error: no suitable llama servers found Running in a windows system Specs : Processor : Snapdragon(TM) X Elite - X1E78100 - Qualcomm(TM) Oryon(TM) CPU 3.42 GHz GPU : Qualcomm(R) Adreno(TM) X1-85 NPU : Snapdragon(R) X Elite - X1E78100 - Qualcomm(R) Hexagon (TM) ### OS Windows ### GPU Other ### CPU Other ### Ollama version 0.3.9
GiteaMirror added the bugwindows labels 2026-04-22 09:22:56 -05:00
GiteaMirror commented 2026-04-22 09:22:59 -05:00
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@rick-github commented on GitHub (Sep 9, 2024):

Server logs may aid in debugging.

<!-- gh-comment-id:2337738618 --> @rick-github commented on GitHub (Sep 9, 2024): [Server logs](https://github.com/ollama/ollama/blob/main/docs/troubleshooting.md#how-to-troubleshoot-issues) may aid in debugging.
GiteaMirror commented 2026-04-22 09:22:59 -05:00
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@Harsha0056 commented on GitHub (Sep 9, 2024):

Uninstalled and reinstalled , working now.

<!-- gh-comment-id:2337798132 --> @Harsha0056 commented on GitHub (Sep 9, 2024): Uninstalled and reinstalled , working now.
GiteaMirror commented 2026-04-22 09:23:00 -05:00
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@dhiltgen commented on GitHub (Sep 9, 2024):

We've seen scenarios where AV software has removed binaries due to false positives leading to these sorts of failure modes in prior versions. If it happens again, please check your AV settings/logs to see if that's what might explain the removing of these files and let us know.

<!-- gh-comment-id:2338517389 --> @dhiltgen commented on GitHub (Sep 9, 2024): We've seen scenarios where AV software has removed binaries due to false positives leading to these sorts of failure modes in prior versions. If it happens again, please check your AV settings/logs to see if that's what might explain the removing of these files and let us know.
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