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[GH-ISSUE #6604] Report better error message on old drivers (show detected version and minimum requirement) #29921

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opened 2026-04-22 09:16:24 -05:00 by GiteaMirror · 4 comments
GiteaMirror commented 2026-04-22 09:16:24 -05:00
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Originally created by @my106 on GitHub (Sep 3, 2024).
Original GitHub issue: https://github.com/ollama/ollama/issues/6604

Originally assigned to: @dhiltgen on GitHub.

What is the issue?

log.txt
This is a log

OS

Windows

GPU

Nvidia

CPU

Intel

Ollama version

0.3.9

Originally created by @my106 on GitHub (Sep 3, 2024). Original GitHub issue: https://github.com/ollama/ollama/issues/6604 Originally assigned to: @dhiltgen on GitHub. ### What is the issue? [log.txt](https://github.com/user-attachments/files/16846086/log.txt) This is a log ### OS Windows ### GPU Nvidia ### CPU Intel ### Ollama version 0.3.9
GiteaMirror added the nvidiafeature request labels 2026-04-22 09:16:24 -05:00
GiteaMirror commented 2026-04-22 09:16:26 -05:00
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@rick-github commented on GitHub (Sep 3, 2024):

time=2024-09-03T16:36:00.677+08:00 level=INFO source=gpu.go:568 msg="unable to load cuda driver library" library=C:\WINDOWS\system32\nvcuda.dll error="symbol lookup for cuCtxCreate_v3 failed: \xd5也\xbb\xb5\xbd指\xb6\xa8\xb5某\xcc\xd0\xf2\xa1\xa3\r\n"
time=2024-09-03T16:36:00.853+08:00 level=DEBUG source=gpu.go:537 msg="Unable to load cudart" library=C:\Users\asus\AppData\Local\Programs\Ollama\lib\ollama\cudart64_12.dll error="your nvidia driver is too old or missing.  If you have a CUDA GPU please upgrade to run ollama"

It looks like your driver is out of date. What is the output of nvidia-smi?

<!-- gh-comment-id:2326200998 --> @rick-github commented on GitHub (Sep 3, 2024): ``` time=2024-09-03T16:36:00.677+08:00 level=INFO source=gpu.go:568 msg="unable to load cuda driver library" library=C:\WINDOWS\system32\nvcuda.dll error="symbol lookup for cuCtxCreate_v3 failed: \xd5也\xbb\xb5\xbd指\xb6\xa8\xb5某\xcc\xd0\xf2\xa1\xa3\r\n" time=2024-09-03T16:36:00.853+08:00 level=DEBUG source=gpu.go:537 msg="Unable to load cudart" library=C:\Users\asus\AppData\Local\Programs\Ollama\lib\ollama\cudart64_12.dll error="your nvidia driver is too old or missing. If you have a CUDA GPU please upgrade to run ollama" ``` It looks like your driver is out of date. What is the output of `nvidia-smi`?
GiteaMirror commented 2026-04-22 09:16:26 -05:00
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@my106 commented on GitHub (Sep 5, 2024):

image
image

<!-- gh-comment-id:2330407976 --> @my106 commented on GitHub (Sep 5, 2024): ![image](https://github.com/user-attachments/assets/be680137-da0c-4619-b5d3-6e874f1db2d5) ![image](https://github.com/user-attachments/assets/b98ea0d4-ce03-446c-9f44-1019fdb3e365)
GiteaMirror commented 2026-04-22 09:16:26 -05:00
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@my106 commented on GitHub (Sep 5, 2024):

Reinstalling the driver and CUDA is sufficient now

<!-- gh-comment-id:2330902553 --> @my106 commented on GitHub (Sep 5, 2024): Reinstalling the driver and CUDA is sufficient now
GiteaMirror commented 2026-04-22 09:16:27 -05:00
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@dhiltgen commented on GitHub (Sep 5, 2024):

Yes, that driver was too old. The error message was correct, although we could do better to make this clearer instead of having it buried in the log with a symbol lookup error.

<!-- gh-comment-id:2332079245 --> @dhiltgen commented on GitHub (Sep 5, 2024): Yes, that driver was too old. The error message was correct, although we could do better to make this clearer instead of having it buried in the log with a symbol lookup error.
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