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Originally created by @Abdulrahman392011 on GitHub (Aug 20, 2024).
Original GitHub issue: https://github.com/ollama/ollama/issues/6448
What is the issue?
llama runner process has terminated: signal: segmentation fault (core dumped)
this is the error I am getting every time I try to load that particular model.
all other models work fine including other embedding models.
OS
Linux
GPU
No response
CPU
Intel
Ollama version
0.3.6
@rick-github commented on GitHub (Aug 20, 2024):
Server logs will help in debugging.
@Abdulrahman392011 commented on GitHub (Aug 20, 2024):
server logs.txt
@Abdulrahman392011 commented on GitHub (Aug 20, 2024):
is this an isolated incidence, does this model work in your machine?
this model is 50 megabytes and is the only small model that is English based offered by Ollama. I need it cause it is more suited for running on CPU.
@rick-github commented on GitHub (Aug 20, 2024):
It works for me.
There's nothing in the logs that indicates why the runner crashed. Please add
OLLAMA_DEBUG=1to the server environment and try another query, more details may reveal what is going on.@Abdulrahman392011 commented on GitHub (Aug 20, 2024):
I ran this command:
curl http://localhost:11434/api/embed -d '{"model": "snowflake-arctic-embed:22m", "keep_alive": -1}' OLLAMA_DEBUG=1
here is the response:
{"error":"llama runner process has terminated: signal: segmentation fault (core dumped)"}curl: (3) URL rejected: Bad hostname
@Abdulrahman392011 commented on GitHub (Aug 20, 2024):
I have [internet in a box] installed but I don't understand why all other models work except this one. I even thought that it's because of the size of the model and I kept searching for another small model that works till I got one in Chinese to work.
@rick-github commented on GitHub (Aug 20, 2024):
You need to add the debug flag to /etc/systemd/system/ollama.service. Edit that file and in the [Service] section, add
Then restart the service:
@Abdulrahman392011 commented on GitHub (Aug 20, 2024):
I ran:
Environment="OLLAMA_DEBUG=1"
and:
sudo service ollama restart
then again:
curl http://localhost:11434/api/embed -d '{"model": "snowflake-arctic-embed:22m", "keep_alive": -1}':
and got the response:
{"error":"llama runner process has terminated: signal: segmentation fault (core dumped)"}
sorry if I don't get it right away, baby steps.
@rick-github commented on GitHub (Aug 20, 2024):
What do the logs show now?
@Abdulrahman392011 commented on GitHub (Aug 20, 2024):
server logs2.txt
@Abdulrahman392011 commented on GitHub (Aug 20, 2024):
for the record this happens with most of the small models that I tried except for this model:
shaw/dmeta-embedding-zh-q4
I thought maybe this one works cause it's quantized but then I remember that the large embedding models are running on fb16 also and they are working fine, so that can't be the reason. the only common thing between the models that i tried and didn't work was that they all less than 100 megabytes. I tried about 5 small models, only the one I mentioned above did work, the rest gave the same error.
@rick-github commented on GitHub (Aug 20, 2024):
server_logs2.txt doesn't have
OLLAMA_DEBUG=1. What's the contents of/etc/systemd/system/ollama.service?@Abdulrahman392011 commented on GitHub (Aug 20, 2024):
[Unit]
Description=Ollama Service
After=network-online.target
[Service]
ExecStart=/usr/local/bin/ollama serve
User=ollama
Group=ollama
Restart=always
RestartSec=3
Environment="PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games:/usr/local/games:/snap/bin:/snap/bin"
[Install]
WantedBy=default.target
@Abdulrahman392011 commented on GitHub (Aug 20, 2024):
it's worth mentioning that I have an Nvidia card in the laptop but it's compute capability 3.5 and Ollama required at least 3.7 and it runs the model on the CPU.
despite of this I remember when I installed Ollama it told me that an Nvidia card is available. could it be that the models are being loaded on the GPU and then failing afterwards? is there a way I can force the model to be loaded on the CPU?
@rick-github commented on GitHub (Aug 20, 2024):
You need to add
OLLAMA_DEBUG=1as described in https://github.com/ollama/ollama/issues/6448#issuecomment-2299737726@Abdulrahman392011 commented on GitHub (Aug 20, 2024):
my bad. I will do it. I missed the text and just ran it as a command
@Abdulrahman392011 commented on GitHub (Aug 20, 2024):
server logs3.txt
@rick-github commented on GitHub (Aug 20, 2024):
ollama is only using cpu:
There's enough memory to load the model:
The runner starts:
Unfortunately there's no indication of anything going wrong until the crash is detected:
Is there anything in
/var/log/syslogthat might indicate a problem - kernel panic, etc? What's the output ofdmesg?@Abdulrahman392011 commented on GitHub (Aug 21, 2024):
syslog.zip
dmesg.txt
@Abdulrahman392011 commented on GitHub (Aug 21, 2024):
I tried installing ubntu24-server version and then installing ubuntu-desktop. installed ollama and pulled that specific model. got the same error. I didn't have [internet in a box] installed on ubuntu24-server. it was fresh install. I needed to exclude the stuff I have installed. I thought they could be the cause for the bug, but no.
also have you tried running that model on the CPU on your machine. it could be that the issue doesn't rise if the model is loaded on the GPU. just hopelessly guessing, haha.
@Abdulrahman392011 commented on GitHub (Aug 21, 2024):
I need to take a break, I have been in this all night. also why is it that Ollama doesn't support any other small English models. it seems kinda weird that this is the only one. maybe there are other small English models but I just didn't find them or something. anyway. if you find anything in the syslogs or the dmesg text me.
thanks for your time.
@Abdulrahman392011 commented on GitHub (Aug 21, 2024):
I needed to try one final thing. I downloaded the large default model for (snowflake-arctic-embed) and it gives the same error as the 22m and 33m. so the issue isn't the size of the models. it's just that this specific model is not working in general.
you have it working on your machine. maybe you had them installed in the past. try removing the 22m model and re-pulling it again and see if the issue maybe in a broken link or bad model file or something related to the model repository.
@rick-github commented on GitHub (Aug 21, 2024):
I downloaded 22m specifically to test. I am using CPU only in the tests.
Your logs show repeated kernel failures for the nvidia_uvm kernel module. These are described as "harmless" by Nvidia, so may not be the cause of your problem. The runner doesn't use the GPU, but ollama does probe for GPUs so that's what's triggering these.
The kernel logs the segfaults from the runner:
This is ggml_fp16_to_fp32_row:
which implies that the
x,yornarguments to the function are invalid. Without a stack frame or register dump it's hard to debug further.The question is why is ollama on your system unable to load snowflake-arctic-embed models when nomic-embed-text works fine, and snowflake-arctic-embed works for others.
This is a bit of a reach, but one thing you can try is using one of the other CPU based runners. Set
OLLAMA_LLM_LIBRARY=cpuin your server environment and restart ollama and try a query. This will use the most basic runner, and will run a bit slower. If that works, tryOLLAMA_LLM_LIBRARY=cpu_avx.You didn't mention it above, all-minilm is a small model that might suit your needs. Alternatively huggingface has text classification models that you could convert to use with ollama..
@rick-github commented on GitHub (Aug 21, 2024):
If you have
gdbinstalled on your machine, you could add some extra debugging information by running this command:@Abdulrahman392011 commented on GitHub (Aug 22, 2024):
how about this, I run (nomic-embed-text) and then run (snowflake-arctic-embed).
then send you the logs and stuff and you compare the two and see what is the difference between when it run successfully (nomic) and when it fails (snowflake).
i will try to install gdb to give a little bit more insight.
@Abdulrahman392011 commented on GitHub (Aug 22, 2024):
gdb_output.txt
@Abdulrahman392011 commented on GitHub (Aug 22, 2024):
gdb_output_after (nomic).txt
@Abdulrahman392011 commented on GitHub (Aug 22, 2024):
gdb_output_after(snowflake).txt
@Abdulrahman392011 commented on GitHub (Aug 22, 2024):
they look identical. should I run the model loading command within the gdb command?
@Abdulrahman392011 commented on GitHub (Aug 22, 2024):
by the way I just tried all-minilm that you mentioned above and it works. so that solves my issue.
for the rest if you interested like out of curiosity to keep fixing the bug. then we continue. but just know that my issue has been solved, thanks to you.
@rick-github commented on GitHub (Aug 22, 2024):
I'm glad it's resolved. The command I gave earlier has a mistake in it, if you could run the corrected one below it will give me a better idea of where the error is happening. But if you are happy with all-minillm, we can close this and use it as reference later if somebody else has a similar problem.
@Abdulrahman392011 commented on GitHub (Aug 22, 2024):
gdb_after(nomic).txt
gdb_after(snowflake).txt
@Abdulrahman392011 commented on GitHub (Aug 22, 2024):
something funny about old laptops in general.
I had a macbook air 2016 and I got bored one day and decided to open it up. long story short I severed the display flex cable and the usb flex cable.
I went to apple and they literally said that 2016 is vintage and they no longer make replacement parts for it. they said vintage like I should go put it in a museum, haha.
moral of the story is that my 2015 dell laptop is unmaintained and old machines be buggy.
@Milor123 commented on GitHub (Aug 22, 2024):
@rick-github I've the same issue or similar using
nomic-embed-text, I am using llama3.1, the ollama is running in local over my manjaro, while i try add a embedding using anythingllm.@rick-github commented on GitHub (Aug 22, 2024):
It's a different problem:
Where did you get this version of ollama from? It's built with CUDA 12 while the official v0.3.3 uses CUDA 11.
You can try running the following command to see if there's more info on what the runner was trying to do when it crashed:
@Milor123 commented on GitHub (Aug 22, 2024):
Thank u very much, let me try it, i am updating ollama and all my pc, I am in manjaro KDE playma with wayland, i am updating from ollama-cuda 0.3.1 to 0.3.5-1
@Milor123 commented on GitHub (Aug 22, 2024):
@rick-github
After update all my system i get this.
if the problem could be CUDA12, then should i try use ollama over docker ?
@rick-github commented on GitHub (Aug 22, 2024):
This looks like ollama is not running. What's the output of
service ollama status?@Milor123 commented on GitHub (Aug 22, 2024):
Ohh excuseme, that idiot hahaha sorry,
the new output with ollama serve loaded
@rick-github commented on GitHub (Aug 22, 2024):
It looks like
llama_set_inputs()is doing something which causes an assert fail inside the glibc library. Unfortunately because you are using a distro built version, the line numbers don't align with the source code in the repo. Could you try installing an official version (curl -fsSL https://ollama.com/install.sh | sh) and see if the problem persists? Note that you'll have to unistall the current version and remove /tmp/ollama* directories.@Milor123 commented on GitHub (Aug 23, 2024):
Ohh sure, I am using a glibc moded for gamming, maybe is it, thanks to you I've tried use ollama over docker
and then
and now works without problem
Thank u very much man