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Originally created by @rohidas-delcu on GitHub (May 2, 2024).
Original GitHub issue: https://github.com/ollama/ollama/issues/4098
Originally assigned to: @dhiltgen on GitHub.
What is the issue?
I've installed the model in the Ollama Docker pod successfully. However, when attempting to execute a query, there seems to be an issue. I've tried running "ollama run llama3:instruct," but the spinner just keeps spinning.
Here's a breakdown of the steps I've taken:
Note: The server appeared to be up and listening on port 11434.
OS
Linux
GPU
No response
CPU
No response
Ollama version
llama3:instruct
@dhiltgen commented on GitHub (May 2, 2024):
Can you share your server log? Do you have a GPU, or is this running in CPU mode?
@rohidas-delcu commented on GitHub (May 3, 2024):
@dhiltgen,
Logs:

Pod Metrics:

@MarkoSagadin commented on GitHub (May 3, 2024):
Hello,
I am facing the exact same issue from today. For me this is present in the Docker images of Ollama, both
v0.1.32andv0.1.33. I am running images inside VastAI instances.I can successfully pull the model, but if I try to run it it hangs. It doesn't matter if it is through CLI or via HTTP API, the result is the same.
However I noticed some differences.
For example, the above never happens on the Vast instances with RTX 4090 GPU, there it works as expected.
But it hangs on more powerful ones, for example A100 or H100. Canceling and repeating run command doesn't change anything.
I have recorder the logs from the Ollama server when I run the
ollama runcommand.Good response on RTX 4090 with gemma:7b-instruct-v1.1-q4_0
I have cut the end of the above log, it successfully ends with a ready to use prompt line.
But on the other hand the below two hang indefinitely:
Bad run on H100 with gemma:7b-instruct-v1.1-q4_0
Bad run on H100 with llama2:70b-chat-q4_0
@dhiltgen commented on GitHub (May 4, 2024):
@MarkoSagadin when you say "hang indefinitely" can you clarify how long we're talking? We've seen some cloud instances have quite slow I/O and can take a very long time to load models. Some users are reporting our default timeout of 10m isn't sufficient to load models on some setups. Does it eventually hit a model load timeout error at 10m?
@MarkoSagadin commented on GitHub (May 5, 2024):
@dhiltgen it hung for at least 3 minutes, I had timeout for httpx requests inside my program set to this.
Longer I can't say (and it will be a while before I can test this, since I will be out of the office for next week).
For me it is weird that on RTX 4090 GPU running models seems to function, but not on H100 GPU, and that actually worked fine two days ago.
@StrikerRUS commented on GitHub (May 14, 2024):
Sorry for offtop. @rk-spirinova You'd better hide your public and unprotected ip from your screenshot.
@MarkoSagadin commented on GitHub (May 15, 2024):
@dhiltgen I have made some new discoveries on this issue.
I let the
/api/generateAPI (usingllama3model) to hang, to see if I would get to the 10 min timeout that you mentioned. To my surprise the model actually executed my request after 5 minutes and 30 seconds. Subsequent runs with the same model or a different one (phi3) were instantaneous.This is a workaround that I can work with, if the hanging delays don't come back when switching between models, I am evaluating many of them...
Is there any extra information that I can provide? Such as instance information, nvidia driver versions, Ollama logs, etc. to help solving this issue?
@dhiltgen commented on GitHub (May 16, 2024):
@MarkoSagadin that's great to hear it did actually load and wasn't hung.
Now that we know it's not stuck, and is more a performance problem, the question is if there's a bug in the ollama code leading this to be unnecessarily inefficient, or if your cloud instance needs optimization perhaps. You can try adjusting the storage device where the models are being stored to make sure it is high performance storage. Also try different instance types (CPUs, memory) - perhaps you're using an instance type that is getting "starved" for some resource at the hypervisor level resulting in slow I/O transfers into the GPU.
You might want to try to explore some metrics on your node to see if there's an obvious bottleneck leading to this slow performance. For example
iostat -dmx 5If none of that helps you find a good combination, can you share what cloud provider you're using, and the VM configuration details so we can try to repro?
@pdevine commented on GitHub (May 18, 2024):
I just tried this with a 2xA100 on Ubuntu 22.04 and everything is working correctly:
and the output from verbose:
This is w/ ollama
0.1.38.Results for
gemma:7b-instruct-v1.1-q4_0:And for
llama2:70b-chat-q4_0:@pdevine commented on GitHub (May 19, 2024):
@rk-spirinova can you update to
0.1.38and try again? Also, what version of Linux are you running?@hekmon commented on GitHub (May 24, 2024):
I had the same issue:
I decided to try to do a local build thanks to https://github.com/ollama/ollama/issues/4131#issuecomment-2097813973 :
OLLAMA_FLASH_ATTENTION=1(this might not have to do anything with resolution but as I set it up, I report it anyway)Everything is running super smooth now. My guess is that there is some issue for the A100/H100 cards with the CUDA version used by ollama for the official builds (binary and docker).
@pdevine commented on GitHub (May 24, 2024):
@hekmon what version of Linux are you using and are you using this in the cloud somewhere? I just want to see if I can duplicate the issue.
@hekmon commented on GitHub (May 24, 2024):
This is a baremetal server unfortunatly, not a cloud instance. But I am confident that the issue lies within the A100/H100 and the CUDA version used to compile ollama, therfore any Ubuntu 22.04 with a A100/H100 should be able to replicate the issue.
Edit: just saw your previous comments where you told you tested it on Ubuntu 22.04 and 2xA100. That's a bummer. May be on on the model side then ? The 2 models I was using (with the experimental env var for multiples models to 4 and requests concurrency to 10) were:
@pdevine commented on GitHub (May 24, 2024):
It still can be a driver issue. I just used whatever drivers were available in the "ML-in-a-box" Ubuntu 22.04 image on Paperspace. I didn't try from scratch. I'll give that a shot soon.
@pdevine commented on GitHub (May 27, 2024):
OK, this turns out to be an an nVidia problem where they updated the driver and it no longer loads the correct kernel modules.
#4652 fixes this, but the workaround is to run:
I'll go ahead and close out the issue.
@pdevine commented on GitHub (May 27, 2024):
Note, this is specifically w/ driver version
555. @hekmon if you do anollama psyou can see that everything is loaded onto the CPU instead of the GPU, so it's not really the same problem that was initially reported (which I think was fixed before).@hekmon commented on GitHub (May 27, 2024):
That's odd.
I used to have driver 550 (updated my original post) and had the issue. I do have the 555 now but my localy compiled ollama correctly report GPU usage with
ollama ps.I will try to launch the original docker container of ollama 0.1.38 that I might still have unmodified to double check/confirm that it had the issue even with 555 while locally compiled ollama does not and report asap.
@hekmon commented on GitHub (May 28, 2024):
So I restarted my original ollama v0.1.38 container with the new CUDA/driver version. I do not have the 5min30 load time any more but it still does not work properly (symptoms are now closer to https://github.com/ollama/ollama/issues/4131):
curl "http://127.0.0.1:11434/api/embeddings" -d '{"model": "mxbai-embed-large", "keep_alive": -1}'{"error":"timed out waiting for llama runner to start - progress 1.00 - "}ollama psany moreollama_v0.1.38.log
TL;DR
After the CUDA/driver upgrade, the symptoms changed (5min30 load time with an available model at the end -> model load timeout after ~2min) but ollama still does not work as expected. While a locally compiled ollama does work. In my opinion this has nothing to do with https://github.com/ollama/ollama/pull/4652 (my nvidia kernels modules are loaded).
@dhiltgen commented on GitHub (May 28, 2024):
I've made some recent changes to try to tighten up our timeouts on model loading but it looks like that new 1m timer might be too aggressive in some cases...
The underlying runner claims 100% loaded, but still doesn't come online a minute later.
@alonilon commented on GitHub (May 28, 2024):
Wow this thread is spot on !
Just had this issue today running ollama on openshift with gpu
I’ll update when I get to test this tomorrow morning!
@alonilon commented on GitHub (May 29, 2024):
Unfortunately after further testing today this does not seem to resolve the issue in my case
No further logs or information is given after the 5m timeout
Still waiting for the llama runner to start :(
@dhiltgen commented on GitHub (May 29, 2024):
@alonilon can you set
OLLAMA_DEBUG=1and share the logs leading up to the timeout? I'm curious if it was stalled at 0%, 100% or some other behavior.@alonilon commented on GitHub (May 30, 2024):
@dhiltgen
Unfortunately I cannot share the logs as the machine is disconnected from the internet
I can see the logs of the model being loaded all the way up to 1.00
Are there any other debug options I could/would try ?
Is there any way to debug the status of the runner itself ?
@dmikushin commented on GitHub (Feb 23, 2025):
With the latest Ollama I can confirm that the uploading time is extremely slow on A100 (please see below). The optimal CUDA host to device bandwidth should be 25 GB/sec, according to the bandwidthTest on the same machine. But maybe this is not an A100 problem. Another oddity is the disk, which is my case is fuse-overlayfs on top of XFS filesystem. I won't be surprised that this disk setup is not so well tested as native ext4.
@dmikushin commented on GitHub (Feb 23, 2025):
Finally, the same 5.5 min for me:
@pdevine commented on GitHub (Feb 24, 2025):
@dmikushin how is your fs set up? Just wondering if this is IO bound to the disk.
@dmikushin commented on GitHub (Feb 24, 2025):
@pdevine Hard to tell more ATM. We haven't noticed disk I/O issues in other apps. I guess I need to digg into the Ollama internals. But overall this issue is valid and should not be closed.