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[GH-ISSUE #1770] Pulling manifest error #1015

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opened 2026-04-12 10:44:14 -05:00 by GiteaMirror · 14 comments
GiteaMirror commented 2026-04-12 10:44:14 -05:00
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Originally created by @buczekkruczek on GitHub (Jan 3, 2024).
Original GitHub issue: https://github.com/ollama/ollama/issues/1770

Hello Everyone,

I have problem with pulling manifest, while running "ollama run dolphin-mixtral:latest" for the first time I've got "Error: max retries exceeded: unexpected EOF" and now I am unable to restart download getting "Error: pull model manifest: file does not exist".

I am grateful for all help or any kind of advice what to do next or how to deal with this

Originally created by @buczekkruczek on GitHub (Jan 3, 2024). Original GitHub issue: https://github.com/ollama/ollama/issues/1770 Hello Everyone, I have problem with pulling manifest, while running "ollama run dolphin-mixtral:latest" for the first time I've got "Error: max retries exceeded: unexpected EOF" and now I am unable to restart download getting "Error: pull model manifest: file does not exist". I am grateful for all help or any kind of advice what to do next or how to deal with this
GiteaMirror commented 2026-04-12 10:44:15 -05:00
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@igorschlum commented on GitHub (Jan 3, 2024):

hi @buczekkruczek I just done it and it worked well. What is the amount of memory of your computer (CPU and GPU). I'm on a macstation with a large amount of memory. Dolphin-mixtral need at least 32GB on your computer if he is doing nothing. Be sur to have enough free space on your hardDrive.

dolphin-mixtral:latest cfada4ba31c7 26 GB 4 minutes ago

<!-- gh-comment-id:1875905958 --> @igorschlum commented on GitHub (Jan 3, 2024): hi @buczekkruczek I just done it and it worked well. What is the amount of memory of your computer (CPU and GPU). I'm on a macstation with a large amount of memory. Dolphin-mixtral need at least 32GB on your computer if he is doing nothing. Be sur to have enough free space on your hardDrive. dolphin-mixtral:latest cfada4ba31c7 26 GB 4 minutes ago
GiteaMirror commented 2026-04-12 10:44:16 -05:00
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@pdevine commented on GitHub (Jan 4, 2024):

@buczekkruczek The Error: max retries exceeded: unexpected EOF (which is admittedly not the greatest error message) typically happens because your network connection is dropping a lot of packets. Ollama tries to recover numerous times, but at some point it will give up. You can generally just try ollama pull dolphin-mixtral again and it should recover from where it left off.

The Error: pull model manifest: file does not exist error happens when you have a typo in the name of the model you're trying to pull or run.

<!-- gh-comment-id:1876148422 --> @pdevine commented on GitHub (Jan 4, 2024): @buczekkruczek The `Error: max retries exceeded: unexpected EOF` (which is admittedly not the greatest error message) typically happens because your network connection is dropping a lot of packets. Ollama tries to recover numerous times, but at some point it will give up. You can generally just try `ollama pull dolphin-mixtral` again and it should recover from where it left off. The `Error: pull model manifest: file does not exist` error happens when you have a typo in the name of the model you're trying to pull or run.
GiteaMirror commented 2026-04-12 10:44:17 -05:00
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@buczekkruczek commented on GitHub (Jan 4, 2024):

I just reinstalled Ollama and it's working fine now

<!-- gh-comment-id:1877402670 --> @buczekkruczek commented on GitHub (Jan 4, 2024): I just reinstalled Ollama and it's working fine now
GiteaMirror commented 2026-04-12 10:44:17 -05:00
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@JMAURICIORLIMA commented on GitHub (Apr 7, 2024):

@pdevine Thank you for the contribution.

<!-- gh-comment-id:2041522809 --> @JMAURICIORLIMA commented on GitHub (Apr 7, 2024): @pdevine Thank you for the contribution.
GiteaMirror commented 2026-04-12 10:44:18 -05:00
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@yoandwo commented on GitHub (Apr 27, 2024):

@pdevine thanks, i missed the typo ;)

<!-- gh-comment-id:2080448153 --> @yoandwo commented on GitHub (Apr 27, 2024): @pdevine thanks, i missed the typo ;)
GiteaMirror commented 2026-04-12 10:44:18 -05:00
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@Alonge9500 commented on GitHub (Jun 24, 2024):

@pdevine Thank you

<!-- gh-comment-id:2186051765 --> @Alonge9500 commented on GitHub (Jun 24, 2024): @pdevine Thank you
GiteaMirror commented 2026-04-12 10:44:18 -05:00
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@vedbhoskar commented on GitHub (Jan 1, 2025):

(llms) PS C:\Users\vedbh\OneDrive\Desktop\LLM Projects\llm_engineering> ollama run llava-phi3
pulling manifest
pulling 377876be20ba... 0% ▕ ▏ 0 B/2.3 GB
Error: max retries exceeded: Get "377876be20/data": dial tcp: lookup dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com: no such host

i have a stable internet connection, tried multiple times and also reinstalled ollama but i still get this error for every model i try. pls hepl

<!-- gh-comment-id:2566862090 --> @vedbhoskar commented on GitHub (Jan 1, 2025): (llms) PS C:\Users\vedbh\OneDrive\Desktop\LLM Projects\llm_engineering> ollama run llava-phi3 pulling manifest pulling 377876be20ba... 0% ▕ ▏ 0 B/2.3 GB Error: max retries exceeded: Get "https://dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com/ollama/docker/registry/v2/blobs/sha256/37/377876be20bac24488716c04824ab3a6978900679b40013b0d2585004555e658/data?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=66040c77ac1b787c3af820529859349a%2F20250101%2Fauto%2Fs3%2Faws4_request&X-Amz-Date=20250101T055200Z&X-Amz-Expires=86400&X-Amz-SignedHeaders=host&X-Amz-Signature=68092487a4936639983f0a6d93a2a963b34f82628591f55d7dc28cef8d15dca6": dial tcp: lookup dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com: no such host i have a stable internet connection, tried multiple times and also reinstalled ollama but i still get this error for every model i try. pls hepl
GiteaMirror commented 2026-04-12 10:44:19 -05:00
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@pdevine commented on GitHub (Jan 1, 2025):

@vedbhoskar it looks like you're having a DNS issue. Try this:

% ping dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com
PING dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com (172.66.1.46): 56 data bytes
64 bytes from 172.66.1.46: icmp_seq=0 ttl=54 time=10.068 ms
64 bytes from 172.66.1.46: icmp_seq=1 ttl=54 time=12.356 ms
64 bytes from 172.66.1.46: icmp_seq=2 ttl=54 time=14.954 ms
<!-- gh-comment-id:2566879438 --> @pdevine commented on GitHub (Jan 1, 2025): @vedbhoskar it looks like you're having a DNS issue. Try this: ``` % ping dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com PING dd20bb891979d25aebc8bec07b2b3bbc.r2.cloudflarestorage.com (172.66.1.46): 56 data bytes 64 bytes from 172.66.1.46: icmp_seq=0 ttl=54 time=10.068 ms 64 bytes from 172.66.1.46: icmp_seq=1 ttl=54 time=12.356 ms 64 bytes from 172.66.1.46: icmp_seq=2 ttl=54 time=14.954 ms ```
GiteaMirror commented 2026-04-12 10:44:19 -05:00
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@igorschlum commented on GitHub (Jan 1, 2025):

@vedbhoskar it works for me. It could be a temporary problem of Cloudflare.

<!-- gh-comment-id:2566947669 --> @igorschlum commented on GitHub (Jan 1, 2025): @vedbhoskar it works for me. It could be a temporary problem of Cloudflare.
GiteaMirror commented 2026-04-12 10:44:19 -05:00
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@MShahzadAbdulmajeed commented on GitHub (Feb 6, 2025):

C:\Users\wel>ollama run deepseek-r1:14b
pulling manifest
Error: pull model manifest: 500: {"errors":[{"code":"INTERNAL_ERROR","message":"internal error"}]}

C:\Users\wel>ollama --version
ollama version is 0.5.7

please help me to solve this problem

<!-- gh-comment-id:2639205447 --> @MShahzadAbdulmajeed commented on GitHub (Feb 6, 2025): C:\Users\wel>ollama run deepseek-r1:14b pulling manifest Error: pull model manifest: 500: {"errors":[{"code":"INTERNAL_ERROR","message":"internal error"}]} C:\Users\wel>ollama --version ollama version is 0.5.7 please help me to solve this problem
GiteaMirror commented 2026-04-12 10:44:20 -05:00
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@altunenes commented on GitHub (Feb 6, 2025):

I got this error this morning.
I rm the Ollama and installed it again.
it fixed.
I don't know what caused it.
MacOS

<!-- gh-comment-id:2639311924 --> @altunenes commented on GitHub (Feb 6, 2025): I got this error this morning. I rm the Ollama and installed it again. it fixed. I don't know what caused it. MacOS
GiteaMirror commented 2026-04-12 10:44:20 -05:00
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@zfy326543 commented on GitHub (Feb 11, 2025):

Get "https://registry.ollama.ai/v2/library/deepseek-r1/manifests/7b": proxyconnect tcp: tls: first record does not look like a TLS handshake

<!-- gh-comment-id:2650058638 --> @zfy326543 commented on GitHub (Feb 11, 2025): Get "https://registry.ollama.ai/v2/library/deepseek-r1/manifests/7b": proxyconnect tcp: tls: first record does not look like a TLS handshake
GiteaMirror commented 2026-04-12 10:44:21 -05:00
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@HelloWorldLTY commented on GitHub (Dec 30, 2025):

Another possible solution is stopping ollama serve, restart it, and then try to repull. That resolved my id_xxx non exist issue.

<!-- gh-comment-id:3698304351 --> @HelloWorldLTY commented on GitHub (Dec 30, 2025): Another possible solution is stopping ollama serve, restart it, and then try to repull. That resolved my id_xxx non exist issue.
GiteaMirror commented 2026-04-12 10:44:22 -05:00
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@tomachinz commented on GitHub (Mar 8, 2026):

Yeah I found this to be a transient issue. Keep trying. Reboot. In my case, staying at ollama --help I eventually did a ollama pull qwen3:8b which fixed it. My /home is very low on disk. Free that up some. df -h. Dunno if its related vyt to get it working on my 3D scene it helped to again mention Threejs and the output .html file I wanted it done in? More likely twas my pull command 🎸

<!-- gh-comment-id:4018299295 --> @tomachinz commented on GitHub (Mar 8, 2026): Yeah I found this to be a transient issue. Keep trying. Reboot. In my case, staying at ` ollama --help` I eventually did a `ollama pull qwen3:8b` which fixed it. My /home is very low on disk. Free that up some. `df -h`. Dunno if its related vyt to get it working on my 3D scene it helped to again mention Threejs and the output .html file I wanted it done in? More likely twas my pull command 🎸
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