Service desk feature #2992

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GiteaMirror · 2025-11-02T04:56:24-06:00

GiteaMirror commented

2025-11-02 04:56:24 -06:00

Originally created by @MartinDelille on GitHub (Mar 1, 2019).

There is an awesome feature in Gitlab Enterprise Edition that I would love to see in Gitea called Service Desk: https://docs.gitlab.com/ee/user/project/service_desk.html

The idea is to manage the relation with your user throught issue that are created by email.

Originally created by @MartinDelille on GitHub (Mar 1, 2019). There is an awesome feature in Gitlab Enterprise Edition that I would love to see in Gitea called Service Desk: https://docs.gitlab.com/ee/user/project/service_desk.html The idea is to manage the relation with your user throught issue that are created by email.

GiteaMirror added the type/proposal label 2025-11-02 04:56:24 -06:00

GiteaMirror commented

2025-11-02 04:56:25 -06:00

@JFronny commented on GitHub (Oct 22, 2022):

Since no one has picked this up: I have implemented a naive version of this feature as a seperate service here, which you might be able to use in the meantime (no guarantees, though)

@JFronny commented on GitHub (Oct 22, 2022): Since no one has picked this up: I have implemented a naive version of this feature as a seperate service [here](https://git.frohnmeyer-wds.de/Johannes/Gitea-Helpdesk), which you might be able to use in the meantime (no guarantees, though)

GiteaMirror commented

2025-11-02 04:56:25 -06:00

@laurivosandi commented on GitHub (Sep 4, 2023):

I am also looking forward to replacing Freescout in our setup and Gitea seems great candidate. With #22056 I think there isn't much left to be done, just add codepath for creating new issue from mail without token

@laurivosandi commented on GitHub (Sep 4, 2023): I am also looking forward to replacing Freescout in our setup and Gitea seems great candidate. With #22056 I think there isn't much left to be done, just add codepath for creating new issue from mail without token

GiteaMirror commented

2025-11-02 04:56:25 -06:00

@lunny commented on GitHub (Sep 5, 2023):

Which tasks left? Let's try to clarify.

creating issues/creating comments from incoming email
remember which emails have participated this conversation
send emails to others when one comment posted from UI or from email

@lunny commented on GitHub (Sep 5, 2023): Which tasks left? Let's try to clarify. - [ ] creating issues/creating comments from incoming email - [ ] remember which emails have participated this conversation - [ ] send emails to others when one comment posted from UI or from email

GiteaMirror referenced this issue

2025-11-02 12:16:44 -06:00

[PR #2992] [MERGED] Fix over-escaped characters #16702

GiteaMirror referenced this issue

2025-11-02 12:20:01 -06:00

[PR #3209] [CLOSED] Please check the following: #16827

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