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Not able to add new login credentials. #989

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opened 2025-11-26 22:36:03 -06:00 by GiteaMirror · 9 comments
GiteaMirror commented 2025-11-26 22:36:03 -06:00
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Originally created by @rohanvitrouthu on GitHub (Apr 16, 2020).

Describe the Bug

I have been trying to add login credentials for a new website but I have not been able to do so for the past few days.

Steps To Reproduce

  1. Open Bitwarden app.
  2. Tap on '+' button at the bottom-right of the screen.
  3. Specify login as the type.
  4. Fill all the necessary credentials.
  5. Tap on Save once done.

Expected Result

I expected the app to succefully save the login credentials.

Actual Result

Once I tap on 'Save' it keeps loading and it doesn't save the credentials.

Screenshots or Videos

Environment

  • Device: Samsung Galaxy J7 Prime
  • Operating system: Android 8.1
  • Build Version (go to "Settings" → "About" in the app): M1AJQ.G610FDDU1CSK2
  • Is this a Beta release? [Y/N]: N

Additional Context

Originally created by @rohanvitrouthu on GitHub (Apr 16, 2020). <!-- Comment: Please do not submit feature requests. The [Community Forums][1] has a section for submitting, voting for, and discussing product feature requests. [1]: https://community.bitwarden.com --> ## Describe the Bug <!-- Comment: A clear and concise description of what the bug is. -->I have been trying to add login credentials for a new website but I have not been able to do so for the past few days. ## Steps To Reproduce <!-- Comment: How can we reproduce the behavior: --> 1. Open Bitwarden app. 2. Tap on '+' button at the bottom-right of the screen. 3. Specify login as the type. 4. Fill all the necessary credentials. 5. Tap on Save once done. ## Expected Result <!-- Comment: A clear and concise description of what you expected to happen. -->I expected the app to succefully save the login credentials. ## Actual Result <!-- Comment: A clear and concise description of what is happening. -->Once I tap on 'Save' it keeps loading and it doesn't save the credentials. ## Screenshots or Videos <!-- Comment: If applicable, add screenshots and/or a short video to help explain your problem. --> ## Environment - Device: Samsung Galaxy J7 Prime - Operating system: Android 8.1 - Build Version (go to "Settings" → "About" in the app): M1AJQ.G610FDDU1CSK2 - Is this a Beta release? [Y/N]: N ## Additional Context <!-- Comment: Add any other context about the problem here. -->
GiteaMirror commented 2025-11-26 22:36:03 -06:00
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@kspearrin commented on GitHub (Apr 16, 2020):

Are you using the Bitwarden cloud server or self-hosted?

@kspearrin commented on GitHub (Apr 16, 2020): Are you using the Bitwarden cloud server or self-hosted?
GiteaMirror commented 2025-11-26 22:36:04 -06:00
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@rohanvitrouthu commented on GitHub (Apr 16, 2020):

Hey, I am using Bitwarden cloud server I think because I don't remember
configuring anything to self host those credentials.

On Thu, 16 Apr, 2020, 7:29 PM Kyle Spearrin, notifications@github.com
wrote:

Are you using the Bitwarden cloud server or self-hosted?

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You are receiving this because you authored the thread.
Reply to this email directly, view it on GitHub
https://github.com/bitwarden/mobile/issues/838#issuecomment-614670984,
or unsubscribe
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@rohanvitrouthu commented on GitHub (Apr 16, 2020): Hey, I am using Bitwarden cloud server I think because I don't remember configuring anything to self host those credentials. On Thu, 16 Apr, 2020, 7:29 PM Kyle Spearrin, <notifications@github.com> wrote: > Are you using the Bitwarden cloud server or self-hosted? > > — > You are receiving this because you authored the thread. > Reply to this email directly, view it on GitHub > <https://github.com/bitwarden/mobile/issues/838#issuecomment-614670984>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/AKQ6UBDQZ5XTW2VFT4IF2QLRM4FMRANCNFSM4MJSEIXA> > . >
GiteaMirror commented 2025-11-26 22:36:04 -06:00
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@kspearrin commented on GitHub (Apr 16, 2020):

Can you try another network and see if that may be the issue? For example, switch to wifi or a mobile network?

@kspearrin commented on GitHub (Apr 16, 2020): Can you try another network and see if that may be the issue? For example, switch to wifi or a mobile network?
GiteaMirror commented 2025-11-26 22:36:04 -06:00
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@rohanvitrouthu commented on GitHub (Apr 16, 2020):

Yes it's working on mobile data.

On Thu, 16 Apr, 2020, 7:39 PM Kyle Spearrin, notifications@github.com
wrote:

Can you try another network and see if that may be the issue? For example,
switch to wifi or a mobile network?

—
You are receiving this because you authored the thread.
Reply to this email directly, view it on GitHub
https://github.com/bitwarden/mobile/issues/838#issuecomment-614676780,
or unsubscribe
https://github.com/notifications/unsubscribe-auth/AKQ6UBDKWE7AMICDER743J3RM4GSJANCNFSM4MJSEIXA
.

@rohanvitrouthu commented on GitHub (Apr 16, 2020): Yes it's working on mobile data. On Thu, 16 Apr, 2020, 7:39 PM Kyle Spearrin, <notifications@github.com> wrote: > Can you try another network and see if that may be the issue? For example, > switch to wifi or a mobile network? > > — > You are receiving this because you authored the thread. > Reply to this email directly, view it on GitHub > <https://github.com/bitwarden/mobile/issues/838#issuecomment-614676780>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/AKQ6UBDKWE7AMICDER743J3RM4GSJANCNFSM4MJSEIXA> > . >
GiteaMirror commented 2025-11-26 22:36:04 -06:00
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@kspearrin commented on GitHub (Apr 16, 2020):

Are you able to access bitwarden.com website?

@kspearrin commented on GitHub (Apr 16, 2020): Are you able to access bitwarden.com website?
GiteaMirror commented 2025-11-26 22:36:04 -06:00
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@rohanvitrouthu commented on GitHub (Apr 16, 2020):

Yes I am able to access the website

On Thu, 16 Apr, 2020, 7:44 PM Kyle Spearrin, notifications@github.com
wrote:

Are you able to access bitwarden.com website?

—
You are receiving this because you authored the thread.
Reply to this email directly, view it on GitHub
https://github.com/bitwarden/mobile/issues/838#issuecomment-614679924,
or unsubscribe
https://github.com/notifications/unsubscribe-auth/AKQ6UBCHD5SXJ4LA4TGC5F3RM4HFXANCNFSM4MJSEIXA
.

@rohanvitrouthu commented on GitHub (Apr 16, 2020): Yes I am able to access the website On Thu, 16 Apr, 2020, 7:44 PM Kyle Spearrin, <notifications@github.com> wrote: > Are you able to access bitwarden.com website? > > — > You are receiving this because you authored the thread. > Reply to this email directly, view it on GitHub > <https://github.com/bitwarden/mobile/issues/838#issuecomment-614679924>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/AKQ6UBCHD5SXJ4LA4TGC5F3RM4HFXANCNFSM4MJSEIXA> > . >
GiteaMirror commented 2025-11-26 22:36:05 -06:00
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@kspearrin commented on GitHub (Apr 16, 2020):

How about https://api.bitwarden.com/alive ?

Also, try reinstalling the app maybe?

@kspearrin commented on GitHub (Apr 16, 2020): How about https://api.bitwarden.com/alive ? Also, try reinstalling the app maybe?
GiteaMirror commented 2025-11-26 22:36:05 -06:00
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@rohanvitrouthu commented on GitHub (Apr 16, 2020):

Yeah reinstalling the app made the difference. Now I am able to add new
login credentials through the app on wi-Fi.

On Thu, 16 Apr 2020, 19:48 Kyle Spearrin, notifications@github.com wrote:

How about https://api.bitwarden.com/alive ?

Also, try reinstalling the app maybe?

—
You are receiving this because you authored the thread.
Reply to this email directly, view it on GitHub
https://github.com/bitwarden/mobile/issues/838#issuecomment-614682288,
or unsubscribe
https://github.com/notifications/unsubscribe-auth/AKQ6UBCP2ZX76C7ZVSDFWWTRM4HUJANCNFSM4MJSEIXA
.

@rohanvitrouthu commented on GitHub (Apr 16, 2020): Yeah reinstalling the app made the difference. Now I am able to add new login credentials through the app on wi-Fi. On Thu, 16 Apr 2020, 19:48 Kyle Spearrin, <notifications@github.com> wrote: > How about https://api.bitwarden.com/alive ? > > Also, try reinstalling the app maybe? > > — > You are receiving this because you authored the thread. > Reply to this email directly, view it on GitHub > <https://github.com/bitwarden/mobile/issues/838#issuecomment-614682288>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/AKQ6UBCP2ZX76C7ZVSDFWWTRM4HUJANCNFSM4MJSEIXA> > . >
GiteaMirror commented 2025-11-26 22:36:05 -06:00
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@rohanvitrouthu commented on GitHub (Apr 16, 2020):

Thank you for all the help.

On Thu, 16 Apr, 2020, 7:59 PM Kyle Spearrin, notifications@github.com
wrote:

Closed #838 https://github.com/bitwarden/mobile/issues/838.

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You are receiving this because you authored the thread.
Reply to this email directly, view it on GitHub
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@rohanvitrouthu commented on GitHub (Apr 16, 2020): Thank you for all the help. On Thu, 16 Apr, 2020, 7:59 PM Kyle Spearrin, <notifications@github.com> wrote: > Closed #838 <https://github.com/bitwarden/mobile/issues/838>. > > — > You are receiving this because you authored the thread. > Reply to this email directly, view it on GitHub > <https://github.com/bitwarden/mobile/issues/838#event-3240204044>, or > unsubscribe > <https://github.com/notifications/unsubscribe-auth/AKQ6UBBN2HU3R4TBY3BQUE3RM4I6JANCNFSM4MJSEIXA> > . >
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