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"There are no items in your vault." [Android] #794

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opened 2025-11-26 22:29:29 -06:00 by GiteaMirror · 4 comments
GiteaMirror commented 2025-11-26 22:29:29 -06:00
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Originally created by @mcclure on GitHub (Jul 13, 2019).

I have been using Bitwarden on Mac and on Android successfully for several months.

Today, I opened up Bitwarden on my Android. It said "There are no items in your vault." Used to there were items listed. I tapped the vertical … menu and said "sync". Nothing happened. I tried selecting "sync vault" in the File menu on mac (where my data is all still present), then "sync"ing on Android. Nothing happened. I tried "Add an item" on the Android side. I added a new account. I added a "secure note". I said "sync" again. Still neither the items I expect to sync from my mac nor the items I added inside Android appear on Android. I tried exiting both the Android and the Mac and logging back in. I confirmed both are logging in with the same account name. Still the Android vault is empty. I tried switching from Wifi to 4g because another issue on this site said to. I tried rebooting the phone. Still nothing.

How should I proceed?

Originally created by @mcclure on GitHub (Jul 13, 2019). I have been using Bitwarden on Mac and on Android successfully for several months. Today, I opened up Bitwarden on my Android. It said "There are no items in your vault." Used to there were items listed. I tapped the vertical … menu and said "sync". Nothing happened. I tried selecting "sync vault" in the File menu on mac (where my data is all still present), then "sync"ing on Android. Nothing happened. I tried "Add an item" on the Android side. I added a new account. I added a "secure note". I said "sync" again. Still neither the items I expect to sync from my mac *nor* the items I added inside Android appear on Android. I tried exiting both the Android and the Mac and logging back in. I confirmed both are logging in with the same account name. Still the Android vault is empty. I tried switching from Wifi to 4g because another issue on this site said to. I tried rebooting the phone. Still nothing. How should I proceed?
GiteaMirror commented 2025-11-26 22:29:30 -06:00
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@kspearrin commented on GitHub (Jul 13, 2019):

Have you tried reinstalling the app? I am not sure.

@kspearrin commented on GitHub (Jul 13, 2019): Have you tried reinstalling the app? I am not sure.
GiteaMirror commented 2025-11-26 22:29:31 -06:00
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@mcclure commented on GitHub (Jul 14, 2019):

I uninstalled and reinstalled the app. When I logged in again it downloaded all my passwords and everything was correct. My problem is now resolved. You might want to be worried about this if this is a thing that can happen. Like, what if the store on my phone had been my only copy? The store would have been lost. I guess it isn't worrying about if this is the only time this has been seen.

@mcclure commented on GitHub (Jul 14, 2019): I uninstalled and reinstalled the app. When I logged in again it downloaded all my passwords and everything was correct. My problem is now resolved. You might want to be worried about this if this is a thing that can happen. Like, what if the store on my phone had been my only copy? The store would have been lost. I guess it isn't worrying about if this is the only time this has been seen.
GiteaMirror commented 2025-11-26 22:29:31 -06:00
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@kspearrin commented on GitHub (Jul 14, 2019):

Your data is always stored on the server. So it can be accessed from any device. I am not sure what caused your device to not be able to access that data, but I’m glad you are sorted now.

@kspearrin commented on GitHub (Jul 14, 2019): Your data is always stored on the server. So it can be accessed from any device. I am not sure what caused your device to not be able to access that data, but I’m glad you are sorted now.
GiteaMirror commented 2025-11-26 22:29:31 -06:00
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@mcclure commented on GitHub (Jul 14, 2019):

Thanks for the help

@mcclure commented on GitHub (Jul 14, 2019): Thanks for the help
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Reference: github-starred/android#794
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