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[GH-ISSUE #2405] ios cant sync and cant login after reinstalling #7639

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opened 2026-04-11 00:18:10 -05:00 by GiteaMirror · 2 comments
GiteaMirror commented 2026-04-11 00:18:10 -05:00
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Originally created by @FritsOV on GitHub (Mar 6, 2023).
Original GitHub issue: https://github.com/bitwarden/android/issues/2405

Steps To Reproduce

I dont know if it can be reproduces on your side.

Expected Result

I run vaultwarden local as an Homeassistant add on.
on a pc i bitwarden is working as expected. No problems to sync no problems logging in.
On my iPhone13 everything worked fine until 23-2-2023. after this date there was no way to
sync the iPhone with the vault.
I tried logging in and out of the app several times but that didnt solve the problem.
I deleted the app from my phone and reinstalled several times but that didnt solve the problem
Now, after last delete off the app, i cant login with the error "username or password is incorrect. Try again.
The username is correct and the password also. Yes i tripple checked everything. On
THe ios app opened with face recognition.
After more tries i dont get the wrong username and password anymore.
On ios i cant get in. on startup and after filling in the username it stays loading and ends with a time out request.
i double checked the settings and they are all the same.
Logging in from a windows machine is no problem. even after several times logging out en in i cant reproduce the problem on the windows machine.

i took an old android phone and installed bitwarden and here also the same problem. login error with username or
password is incorrect. Impossible! i checked three times and tried more than once.
[edit edit] after investigating i saw i forgot the url in the setup from the app. after filling in the url the android connects directly to the vault and can sync with no problem.
logfile on server gives me for log on with android:

[2023-03-06 23:22:32.536][response][INFO] (prelogin) POST /api/accounts/prelogin => 200 OK
[2023-03-06 23:22:32.980][request][INFO] POST /identity/connect/token
[2023-03-06 23:22:33.044][vaultwarden::api::identity][INFO] User XXXXXXXXXl logged in successfully. IP: 192.168.1.68
[2023-03-06 23:22:33.044][response][INFO] (login) POST /identity/connect/token => 200 OK
[2023-03-06 23:22:33.187][request][INFO] GET /api/sync
[2023-03-06 23:22:33.190][response][INFO] (sync) GET /api/sync?<data..> => 200 OK

Current version: 0.19.0 running as addon in Home assistant

How to resolve this problem?

Actual Result

actual result is:
On windows machines (win10 and win11) running edge there is no problem.
Sync is okay and can logout and login

Actual result on ios cant login, wrong password or username
actual result on android -> same as ios

Screenshots or Videos

No response

Additional Context

No response

Operating System

Android, iOS

Operating System Version

ios 16.1.2 and android 12

Device

No response

Build Version

app version cannot see // Current version: 0.19.0 running as addon in Home assistant

Beta

  • Using a pre-release version of the application.
Originally created by @FritsOV on GitHub (Mar 6, 2023). Original GitHub issue: https://github.com/bitwarden/android/issues/2405 ### Steps To Reproduce I dont know if it can be reproduces on your side. ### Expected Result I run vaultwarden local as an Homeassistant add on. on a pc i bitwarden is working as expected. No problems to sync no problems logging in. On my iPhone13 everything worked fine until 23-2-2023. after this date there was no way to sync the iPhone with the vault. I tried logging in and out of the app several times but that didnt solve the problem. I deleted the app from my phone and reinstalled several times but that didnt solve the problem Now, after last delete off the app, i cant login with the error "username or password is incorrect. Try again. The username is correct and the password also. Yes i tripple checked everything. On THe ios app opened with face recognition. After more tries i dont get the wrong username and password anymore. On ios i cant get in. on startup and after filling in the username it stays loading and ends with a time out request. i double checked the settings and they are all the same. Logging in from a windows machine is no problem. even after several times logging out en in i cant reproduce the problem on the windows machine. i took an old android phone and installed bitwarden and here also the same problem. login error with username or password is incorrect. Impossible! i checked three times and tried more than once. [edit edit] after investigating i saw i forgot the url in the setup from the app. after filling in the url the android connects directly to the vault and can sync with no problem. logfile on server gives me for log on with android: [2023-03-06 23:22:32.536][response][INFO] (prelogin) POST /api/accounts/prelogin => 200 OK [2023-03-06 23:22:32.980][request][INFO] POST /identity/connect/token [2023-03-06 23:22:33.044][vaultwarden::api::identity][INFO] User XXXXXXXXXl logged in successfully. IP: 192.168.1.68 [2023-03-06 23:22:33.044][response][INFO] (login) POST /identity/connect/token => 200 OK [2023-03-06 23:22:33.187][request][INFO] GET /api/sync [2023-03-06 23:22:33.190][response][INFO] (sync) GET /api/sync?<data..> => 200 OK Current version: 0.19.0 running as addon in Home assistant How to resolve this problem? ### Actual Result actual result is: On windows machines (win10 and win11) running edge there is no problem. Sync is okay and can logout and login Actual result on ios cant login, wrong password or username actual result on android -> same as ios ### Screenshots or Videos _No response_ ### Additional Context _No response_ ### Operating System Android, iOS ### Operating System Version ios 16.1.2 and android 12 ### Device _No response_ ### Build Version app version cannot see // Current version: 0.19.0 running as addon in Home assistant ### Beta - [ ] Using a pre-release version of the application.
GiteaMirror added the bug label 2026-04-11 00:18:10 -05:00
GiteaMirror commented 2026-04-11 00:18:12 -05:00
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@TroyBW commented on GitHub (Mar 7, 2023):

Hi there,

This appears to be an issue regarding Vaultwarden. Vaultwarden is a project independent of Bitwarden, and we are unable to provide support for it. Please contact Vaultwarden support for further assistance: https://github.com/dani-garcia/vaultwarden#get-in-touch

The issue here will be closed.

<!-- gh-comment-id:1457374728 --> @TroyBW commented on GitHub (Mar 7, 2023): Hi there, This appears to be an issue regarding Vaultwarden. Vaultwarden is a project independent of Bitwarden, and we are unable to provide support for it. Please contact Vaultwarden support for further assistance: https://github.com/dani-garcia/vaultwarden#get-in-touch The issue here will be closed.
GiteaMirror commented 2026-04-11 00:18:13 -05:00
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@FritsOV commented on GitHub (Mar 7, 2023):

i set login level to debug and saw that the android gives me as output in the logfile:
[2023-03-07 10:17:20.949][request][INFO] GET /api/devices/knowndevice/XXXXXXXXXXX/30e4f8c4-f656-XXXXXXXXXXXXXXX
[2023-03-07 10:17:20.950][response][INFO] (get_known_device) GET /api/devices/knowndevice// => 200 OK

When i try to login with ios the logfile shows:
[2023-03-07 10:14:35.848][vaultwarden::api::core::two_factor][DEBUG] Sending notifications for incomplete 2FA logins
[2023-03-07 10:15:35.850][vaultwarden::api::core::two_factor][DEBUG] Sending notifications for incomplete 2FA logins
[2023-03-07 10:16:35.852][vaultwarden::api::core::two_factor][DEBUG] Sending notifications for incomplete 2FA logins

i dont have 2FA activated yet.

<!-- gh-comment-id:1457825351 --> @FritsOV commented on GitHub (Mar 7, 2023): i set login level to debug and saw that the android gives me as output in the logfile: [2023-03-07 10:17:20.949][request][INFO] GET /api/devices/knowndevice/XXXXXXXXXXX/30e4f8c4-f656-XXXXXXXXXXXXXXX [2023-03-07 10:17:20.950][response][INFO] (get_known_device) GET /api/devices/knowndevice/<email>/<uuid> => 200 OK When i try to login with ios the logfile shows: [2023-03-07 10:14:35.848][vaultwarden::api::core::two_factor][DEBUG] Sending notifications for incomplete 2FA logins [2023-03-07 10:15:35.850][vaultwarden::api::core::two_factor][DEBUG] Sending notifications for incomplete 2FA logins [2023-03-07 10:16:35.852][vaultwarden::api::core::two_factor][DEBUG] Sending notifications for incomplete 2FA logins i dont have 2FA activated yet.
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Reference: github-starred/android#7639
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