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[GH-ISSUE #765] Android: App fails to Sync #64755

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opened 2026-05-14 05:41:10 -05:00 by GiteaMirror · 2 comments
GiteaMirror commented 2026-05-14 05:41:10 -05:00
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Originally created by @clayadams5226 on GitHub (Mar 12, 2020).
Original GitHub issue: https://github.com/bitwarden/android/issues/765

Originally assigned to: @mpbw2 on GitHub.

Describe the Bug

There have been several reports of users being unable to sync the app using Android devices. They continuously get "Sync Failed".

Steps To Reproduce

  1. Log into the Bitwarden application
  2. Tap on Settings
  3. Tap on 'Sync'

Expected Result

Application syncs with the server and the new sync date and time appear

Actual Result

"Sync Failed" message appears

Screenshots or Videos

Environment

  • Device: Samsung Note 8
  • Operating system: Android 9
  • Build Version (go to "Settings" → "About" in the app): 2.3.0 (2234)
  • Is this a Beta release? N

Additional Context

The CS team has been unable to reproduce this issue, but have seen a spike in the number of users reporting it. We've tried the following troubleshooting measure:

  • Uninstall the app
  • Ensure no VPN is installed
  • No custom DNS was being used
  • Attempted on Wifi and Cellular Data
  • One customer went as far as doing a factory reset on their device
  • Other devices and OS versions have reported similar issues
Originally created by @clayadams5226 on GitHub (Mar 12, 2020). Original GitHub issue: https://github.com/bitwarden/android/issues/765 Originally assigned to: @mpbw2 on GitHub. <!-- Comment: Please do not submit feature requests. The [Community Forums][1] has a section for submitting, voting for, and discussing product feature requests. [1]: https://community.bitwarden.com --> ## Describe the Bug There have been several reports of users being unable to sync the app using Android devices. They continuously get "Sync Failed". ## Steps To Reproduce <!-- Comment: How can we reproduce the behavior: --> 1. Log into the Bitwarden application 2. Tap on Settings 3. Tap on 'Sync' ## Expected Result Application syncs with the server and the new sync date and time appear ## Actual Result "Sync Failed" message appears ## Screenshots or Videos <!-- Comment: If applicable, add screenshots and/or a short video to help explain your problem. --> ## Environment - Device: Samsung Note 8 - Operating system: Android 9 - Build Version (go to "Settings" → "About" in the app): 2.3.0 (2234) - Is this a Beta release? N ## Additional Context The CS team has been unable to reproduce this issue, but have seen a spike in the number of users reporting it. We've tried the following troubleshooting measure: - Uninstall the app - Ensure no VPN is installed - No custom DNS was being used - Attempted on Wifi and Cellular Data - One customer went as far as doing a factory reset on their device - Other devices and OS versions have reported similar issues
GiteaMirror commented 2026-05-14 05:41:11 -05:00
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@kspearrin commented on GitHub (Mar 12, 2020):

Have we had them try an older version of the app to see if it is related to our latest release or not?

<!-- gh-comment-id:598170296 --> @kspearrin commented on GitHub (Mar 12, 2020): Have we had them try an older version of the app to see if it is related to our latest release or not?
GiteaMirror commented 2026-05-14 05:41:11 -05:00
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@clayadams5226 commented on GitHub (Mar 12, 2020):

Waiting to hear back on results.

<!-- gh-comment-id:598331113 --> @clayadams5226 commented on GitHub (Mar 12, 2020): Waiting to hear back on results.
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Reference: github-starred/android#64755
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