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[GH-ISSUE #6836] [PM-35837] Bitwarden stuck on loading screen when switching account #50604

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opened 2026-05-01 13:47:11 -05:00 by GiteaMirror · 4 comments
GiteaMirror commented 2026-05-01 13:47:11 -05:00
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Originally created by @AlbertoFabbri93 on GitHub (Apr 25, 2026).
Original GitHub issue: https://github.com/bitwarden/android/issues/6836

Steps To Reproduce

On my Pixel 10 Pro with Android 16 I have two Bitwarden accounts, I am usually logged in with my personal account but sometimes I need to use my work account. When I go to a website requiring credentials saved in my work account I open Bitwarden normally from the shortcut above the keyboard (which means that it opens with my personal account) and switch to my work account.

Expected Result

This should result in Bitwarden loading the credentials saved in my work account.

Actual Result

Bitwarden gets stuck in the loading screen with the spinner.

Screenshots or Videos

No response

Additional Context

No response

Build Version

2026.4.0 (21434)

What server are you connecting to?

EU

Self-host Server Version

No response

Environment Details

No response

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
Originally created by @AlbertoFabbri93 on GitHub (Apr 25, 2026). Original GitHub issue: https://github.com/bitwarden/android/issues/6836 ### Steps To Reproduce On my Pixel 10 Pro with Android 16 I have two Bitwarden accounts, I am usually logged in with my personal account but sometimes I need to use my work account. When I go to a website requiring credentials saved in my work account I open Bitwarden normally from the shortcut above the keyboard (which means that it opens with my personal account) and switch to my work account. ### Expected Result This should result in Bitwarden loading the credentials saved in my work account. ### Actual Result Bitwarden gets stuck in the loading screen with the spinner. ### Screenshots or Videos _No response_ ### Additional Context _No response_ ### Build Version 2026.4.0 (21434) ### What server are you connecting to? EU ### Self-host Server Version _No response_ ### Environment Details _No response_ ### Issue Tracking Info - [x] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
GiteaMirror added the bugapp:password-manager labels 2026-05-01 13:47:11 -05:00
GiteaMirror commented 2026-05-01 13:47:14 -05:00
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@bitwarden-bot commented on GitHub (Apr 25, 2026):

Thank you for your report! We've added this to our internal board for review.
ID: PM-35837

<!-- gh-comment-id:4319702231 --> @bitwarden-bot commented on GitHub (Apr 25, 2026): Thank you for your report! We've added this to our internal board for review. ID: [PM-35837](https://bitwarden.atlassian.net/browse/PM-35837) [PM-35837]: https://bitwarden.atlassian.net/browse/PM-35837?atlOrigin=eyJpIjoiNWRkNTljNzYxNjVmNDY3MDlhMDU5Y2ZhYzA5YTRkZjUiLCJwIjoiZ2l0aHViLWNvbS1KU1cifQ
GiteaMirror commented 2026-05-01 13:47:15 -05:00
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@pamperer562580892423 commented on GitHub (Apr 25, 2026):

Are both your personal and work accounts BW EU cloud accounts? Or is at least one of them on a self-hosted Bitwarden server?

<!-- gh-comment-id:4319717004 --> @pamperer562580892423 commented on GitHub (Apr 25, 2026): Are both your personal and work accounts BW EU cloud accounts? Or is at least one of them on a self-hosted Bitwarden server?
GiteaMirror commented 2026-05-01 13:47:16 -05:00
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@AlbertoFabbri93 commented on GitHub (Apr 26, 2026):

Both of them are EU cloud accounts.

<!-- gh-comment-id:4322718407 --> @AlbertoFabbri93 commented on GitHub (Apr 26, 2026): Both of them are EU cloud accounts.
GiteaMirror commented 2026-05-01 13:47:17 -05:00
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@rmcdowell-bitwarden commented on GitHub (Apr 27, 2026):

Hi there,

I attempted to reproduce your issue and was unable to do so. I'd ask that you perform a clean reinstallation of the Bitwarden app using the steps below:

  • Uninstall the Bitwarden app
  • Restart the device (perform a full power cycle, shutting the device down completely and then restarting it)
  • Reinstall Bitwarden from the download link below

Bitwarden Downloads: https://bitwarden.com/download

We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/).

You can include a link to this issue in the message content.

Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).

The issue here will be closed.

Thanks!

<!-- gh-comment-id:4323744793 --> @rmcdowell-bitwarden commented on GitHub (Apr 27, 2026): Hi there, I attempted to reproduce your issue and was unable to do so. I'd ask that you perform a clean reinstallation of the Bitwarden app using the steps below: - Uninstall the Bitwarden app - Restart the device (perform a full power cycle, shutting the device down completely and then restarting it) - Reinstall Bitwarden from the download link below Bitwarden Downloads: https://bitwarden.com/download We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/). You can include a link to this issue in the message content. Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/). The issue here will be closed. Thanks!
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