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[GH-ISSUE #2652] Cannot create a new Bitwarden account #49781

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opened 2026-05-01 10:13:25 -05:00 by GiteaMirror · 2 comments
GiteaMirror commented 2026-05-01 10:13:25 -05:00
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Originally created by @usernamehoge2 on GitHub (Jul 29, 2023).
Original GitHub issue: https://github.com/bitwarden/android/issues/2652

Steps To Reproduce

environment: amazon lightsail AmazonLinux2023 and AmazonLinux2 2gb

  1. install docker and docker compose
sudo dnf install -y docker
sudo systemctl enable --now docker
docker info
DOCKER_CONFIG=${DOCKER_CONFIG:-/usr/local/lib/docker}
sudo mkdir -p $DOCKER_CONFIG/cli-plugins
sudo curl -SL https://github.com/docker/compose/releases/download/v2.17.0/docker-compose-linux-x86_64 -o $DOCKER_CONFIG/cli-plugins/docker-compose
sudo chmod +x /usr/local/lib/docker/cli-plugins/docker-compose
docker compose version
  1. install bitwarden: https://bitwarden.com/ja-JP/help/install-on-premise-linux/
sudo su

6.Launch Bitwarden.
7.Tap on (Create account).
8.Enter your email address and master password twice, and accept the Terms of Service and Privacy Policy.
9.Tap on (Submit).

Expected Result

To create a new Bitwarden account.

Actual Result

An error message is shown. (An error has occurred. An unhandled server error has occurred.)

Screenshots or Videos

https://drive.google.com/file/d/16S47ip8Pbqq6LAb-4zDYxLCHXUC-A98C/view?usp=sharing

Additional Context

chrome: 114.0.5735.248（Official Build） （arm64）

Operating System

Android

Operating System Version

mac os 13.4.1 (c)（22F770820d）

Device

MacBook Pro

Build Version

2023.7.0

Beta

  • Using a pre-release version of the application.
Originally created by @usernamehoge2 on GitHub (Jul 29, 2023). Original GitHub issue: https://github.com/bitwarden/android/issues/2652 ### Steps To Reproduce environment: amazon lightsail AmazonLinux2023 and AmazonLinux2 2gb 1. install docker and docker compose ``` sudo dnf install -y docker sudo systemctl enable --now docker docker info DOCKER_CONFIG=${DOCKER_CONFIG:-/usr/local/lib/docker} sudo mkdir -p $DOCKER_CONFIG/cli-plugins sudo curl -SL https://github.com/docker/compose/releases/download/v2.17.0/docker-compose-linux-x86_64 -o $DOCKER_CONFIG/cli-plugins/docker-compose sudo chmod +x /usr/local/lib/docker/cli-plugins/docker-compose docker compose version ``` 3. install bitwarden: https://bitwarden.com/ja-JP/help/install-on-premise-linux/ ``` sudo su ``` 6.Launch Bitwarden. 7.Tap on (Create account). 8.Enter your email address and master password twice, and accept the Terms of Service and Privacy Policy. 9.Tap on (Submit). ### Expected Result To create a new Bitwarden account. ### Actual Result An error message is shown. (An error has occurred. An unhandled server error has occurred.) ### Screenshots or Videos https://drive.google.com/file/d/16S47ip8Pbqq6LAb-4zDYxLCHXUC-A98C/view?usp=sharing ### Additional Context chrome: 114.0.5735.248（Official Build） （arm64） ### Operating System Android ### Operating System Version mac os 13.4.1 (c)（22F770820d） ### Device MacBook Pro ### Build Version 2023.7.0 ### Beta - [ ] Using a pre-release version of the application.
GiteaMirror added the bug label 2026-05-01 10:13:25 -05:00
GiteaMirror commented 2026-05-01 10:13:27 -05:00
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@usernamehoge2 commented on GitHub (Jul 29, 2023):

tail -f identity/Identity/20230729.txt

ClientConnectionId:00000000-0000-0000-0000-000000000000
2023-07-29 15:16:41.478 +00:00 [Error] A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: TCP Provider, error: 35 - An internal exception was caught)
Microsoft.Data.SqlClient.SqlException (0x80131904): A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: TCP Provider, error: 35 - An internal exception was caught)
 ---> System.Net.Internals.SocketExceptionFactory+ExtendedSocketException (00000005, 0xFFFDFFFF): Name or service not known
   at System.Net.Dns.GetHostEntryOrAddressesCore(String hostName, Boolean justAddresses, AddressFamily addressFamily, ValueStopwatch stopwatch)
   at System.Net.Dns.GetHostAddresses(String hostNameOrAddress, AddressFamily family)
   at Microsoft.Data.SqlClient.SNI.SNICommon.GetDnsIpAddresses(String serverName)
   at Microsoft.Data.SqlClient.SNI.SNITCPHandle.Connect(String serverName, Int32 port, TimeSpan timeout, Boolean isInfiniteTimeout, SqlConnectionIPAddressPreference ipPreference, String cachedFQDN, SQLDNSInfo& pendingDNSInfo)
   at Microsoft.Data.SqlClient.SNI.SNITCPHandle..ctor(String serverName, Int32 port, Int64 timerExpire, Boolean parallel, SqlConnectionIPAddressPreference ipPreference, String cachedFQDN, SQLDNSInfo& pendingDNSInfo, Boolean tlsFirst, String hostNameInCertificate)
   at Microsoft.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
   at Microsoft.Data.SqlClient.TdsParser.Connect(ServerInfo serverInfo, SqlInternalConnectionTds connHandler, Boolean ignoreSniOpenTimeout, Int64 timerExpire, SqlConnectionString connectionOptions, Boolean withFailover)
   at Microsoft.Data.SqlClient.SqlInternalConnectionTds.AttemptOneLogin(ServerInfo serverInfo, String newPassword, SecureString newSecurePassword, Boolean ignoreSniOpenTimeout, TimeoutTimer timeout, Boolean withFailover)
   at Microsoft.Data.SqlClient.SqlInternalConnectionTds.LoginNoFailover(ServerInfo serverInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString connectionOptions, SqlCredential credential, TimeoutTimer timeout)
   at Microsoft.Data.SqlClient.SqlInternalConnectionTds.OpenLoginEnlist(TimeoutTimer timeout, SqlConnectionString connectionOptions, SqlCredential credential, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance)
   at Microsoft.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, Boolean applyTransientFaultHandling, String accessToken, DbConnectionPool pool)
   at Microsoft.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)
   at Microsoft.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)
   at Microsoft.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)
   at Microsoft.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)
   at Microsoft.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)
   at Microsoft.Data.ProviderBase.DbConnectionPool.WaitForPendingOpen()
--- End of stack trace from previous location ---
   at Dapper.SqlMapper.QueryAsync[T](IDbConnection cnn, Type effectiveType, CommandDefinition command) in /_/Dapper/SqlMapper.Async.cs:line 417
   at Bit.Infrastructure.Dapper.Repositories.UserRepository.GetByEmailAsync(String email) in /home/runner/work/server/server/src/Infrastructure.Dapper/Repositories/UserRepository.cs:line 40
   at Bit.Core.Identity.UserStore.FindByEmailAsync(String normalizedEmail, CancellationToken cancellationToken) in /home/runner/work/server/server/src/Core/Identity/UserStore.cs:line 52
   at Bit.Core.Identity.UserStore.FindByNameAsync(String normalizedUserName, CancellationToken cancellationToken) in /home/runner/work/server/server/src/Core/Identity/UserStore.cs:line 76
   at Microsoft.AspNetCore.Identity.UserManager`1.FindByNameAsync(String userName)
   at Microsoft.AspNetCore.Identity.UserValidator`1.ValidateUserName(UserManager`1 manager, TUser user, ICollection`1 errors)
   at Microsoft.AspNetCore.Identity.UserValidator`1.ValidateAsync(UserManager`1 manager, TUser user)
   at Microsoft.AspNetCore.Identity.UserManager`1.ValidateUserAsync(TUser user)
   at Microsoft.AspNetCore.Identity.UserManager`1.CreateAsync(TUser user)
   at Microsoft.AspNetCore.Identity.UserManager`1.CreateAsync(TUser user, String password)
   at Bit.Core.Services.UserService.RegisterUserAsync(User user, String masterPassword, String token, Nullable`1 orgUserId) in /home/runner/work/server/server/src/Core/Services/Implementations/UserService.cs:line 315
   at Bit.Identity.Controllers.AccountsController.PostRegister(RegisterRequestModel model) in /home/runner/work/server/server/src/Identity/Controllers/AccountsController.cs:line 41
   at lambda_method9(Closure , Object )
   at Microsoft.AspNetCore.Mvc.Infrastructure.ActionMethodExecutor.AwaitableObjectResultExecutor.Execute(IActionResultTypeMapper mapper, ObjectMethodExecutor executor, Object controller, Object[] arguments)
   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeActionMethodAsync>g__Logged|12_1(ControllerActionInvoker invoker)
   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeNextActionFilterAsync>g__Awaited|10_0(ControllerActionInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Rethrow(ActionExecutedContextSealed context)
   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeInnerFilterAsync>g__Awaited|13_0(ControllerActionInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
   at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeNextExceptionFilterAsync>g__Awaited|26_0(ResourceInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
ClientConnectionId:00000000-0000-0000-0000-000000000000
<!-- gh-comment-id:1656756519 --> @usernamehoge2 commented on GitHub (Jul 29, 2023): tail -f identity/Identity/20230729.txt ``` ClientConnectionId:00000000-0000-0000-0000-000000000000 2023-07-29 15:16:41.478 +00:00 [Error] A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: TCP Provider, error: 35 - An internal exception was caught) Microsoft.Data.SqlClient.SqlException (0x80131904): A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: TCP Provider, error: 35 - An internal exception was caught) ---> System.Net.Internals.SocketExceptionFactory+ExtendedSocketException (00000005, 0xFFFDFFFF): Name or service not known at System.Net.Dns.GetHostEntryOrAddressesCore(String hostName, Boolean justAddresses, AddressFamily addressFamily, ValueStopwatch stopwatch) at System.Net.Dns.GetHostAddresses(String hostNameOrAddress, AddressFamily family) at Microsoft.Data.SqlClient.SNI.SNICommon.GetDnsIpAddresses(String serverName) at Microsoft.Data.SqlClient.SNI.SNITCPHandle.Connect(String serverName, Int32 port, TimeSpan timeout, Boolean isInfiniteTimeout, SqlConnectionIPAddressPreference ipPreference, String cachedFQDN, SQLDNSInfo& pendingDNSInfo) at Microsoft.Data.SqlClient.SNI.SNITCPHandle..ctor(String serverName, Int32 port, Int64 timerExpire, Boolean parallel, SqlConnectionIPAddressPreference ipPreference, String cachedFQDN, SQLDNSInfo& pendingDNSInfo, Boolean tlsFirst, String hostNameInCertificate) at Microsoft.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose) at Microsoft.Data.SqlClient.TdsParser.Connect(ServerInfo serverInfo, SqlInternalConnectionTds connHandler, Boolean ignoreSniOpenTimeout, Int64 timerExpire, SqlConnectionString connectionOptions, Boolean withFailover) at Microsoft.Data.SqlClient.SqlInternalConnectionTds.AttemptOneLogin(ServerInfo serverInfo, String newPassword, SecureString newSecurePassword, Boolean ignoreSniOpenTimeout, TimeoutTimer timeout, Boolean withFailover) at Microsoft.Data.SqlClient.SqlInternalConnectionTds.LoginNoFailover(ServerInfo serverInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString connectionOptions, SqlCredential credential, TimeoutTimer timeout) at Microsoft.Data.SqlClient.SqlInternalConnectionTds.OpenLoginEnlist(TimeoutTimer timeout, SqlConnectionString connectionOptions, SqlCredential credential, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance) at Microsoft.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, Boolean applyTransientFaultHandling, String accessToken, DbConnectionPool pool) at Microsoft.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions) at Microsoft.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions) at Microsoft.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection) at Microsoft.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection) at Microsoft.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection) at Microsoft.Data.ProviderBase.DbConnectionPool.WaitForPendingOpen() --- End of stack trace from previous location --- at Dapper.SqlMapper.QueryAsync[T](IDbConnection cnn, Type effectiveType, CommandDefinition command) in /_/Dapper/SqlMapper.Async.cs:line 417 at Bit.Infrastructure.Dapper.Repositories.UserRepository.GetByEmailAsync(String email) in /home/runner/work/server/server/src/Infrastructure.Dapper/Repositories/UserRepository.cs:line 40 at Bit.Core.Identity.UserStore.FindByEmailAsync(String normalizedEmail, CancellationToken cancellationToken) in /home/runner/work/server/server/src/Core/Identity/UserStore.cs:line 52 at Bit.Core.Identity.UserStore.FindByNameAsync(String normalizedUserName, CancellationToken cancellationToken) in /home/runner/work/server/server/src/Core/Identity/UserStore.cs:line 76 at Microsoft.AspNetCore.Identity.UserManager`1.FindByNameAsync(String userName) at Microsoft.AspNetCore.Identity.UserValidator`1.ValidateUserName(UserManager`1 manager, TUser user, ICollection`1 errors) at Microsoft.AspNetCore.Identity.UserValidator`1.ValidateAsync(UserManager`1 manager, TUser user) at Microsoft.AspNetCore.Identity.UserManager`1.ValidateUserAsync(TUser user) at Microsoft.AspNetCore.Identity.UserManager`1.CreateAsync(TUser user) at Microsoft.AspNetCore.Identity.UserManager`1.CreateAsync(TUser user, String password) at Bit.Core.Services.UserService.RegisterUserAsync(User user, String masterPassword, String token, Nullable`1 orgUserId) in /home/runner/work/server/server/src/Core/Services/Implementations/UserService.cs:line 315 at Bit.Identity.Controllers.AccountsController.PostRegister(RegisterRequestModel model) in /home/runner/work/server/server/src/Identity/Controllers/AccountsController.cs:line 41 at lambda_method9(Closure , Object ) at Microsoft.AspNetCore.Mvc.Infrastructure.ActionMethodExecutor.AwaitableObjectResultExecutor.Execute(IActionResultTypeMapper mapper, ObjectMethodExecutor executor, Object controller, Object[] arguments) at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeActionMethodAsync>g__Logged|12_1(ControllerActionInvoker invoker) at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeNextActionFilterAsync>g__Awaited|10_0(ControllerActionInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted) at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Rethrow(ActionExecutedContextSealed context) at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted) at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeInnerFilterAsync>g__Awaited|13_0(ControllerActionInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted) at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeNextExceptionFilterAsync>g__Awaited|26_0(ResourceInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted) ClientConnectionId:00000000-0000-0000-0000-000000000000 ```
GiteaMirror commented 2026-05-01 10:13:28 -05:00
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@usernamehoge2 commented on GitHub (Jul 29, 2023):

I made a mistake in the report location, so I will close it

to https://github.com/bitwarden/clients/issues/5920

<!-- gh-comment-id:1656759069 --> @usernamehoge2 commented on GitHub (Jul 29, 2023): I made a mistake in the report location, so I will close it to https://github.com/bitwarden/clients/issues/5920
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Reference: github-starred/android#49781
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