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[GH-ISSUE #1168] The iOS keyboard for the autofill password popup doesn’t appear in some apps when the password button on the keyboard is pressed #49233

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opened 2026-05-01 08:29:47 -05:00 by GiteaMirror · 7 comments
GiteaMirror commented 2026-05-01 08:29:47 -05:00
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Originally created by @jarboer on GitHub (Dec 8, 2020).
Original GitHub issue: https://github.com/bitwarden/android/issues/1168

Describe the Bug

When trying to select a password using the keyboard password button on iOS they keyboard does not show up once authenticated. So once authenticated you cannot search for a specific account or even create a new account since the keyboard doesn’t appear. I noticed it only occurs on apps that don’t automatically suggest a password (like the ProtonVPN app).

Steps To Reproduce

  1. Go to an app that doesn’t automatically suggest one of your accounts (in my cause the ProtonVPN app)
  2. Click on login
  3. Click on the password button on the keyboard (where typing suggestions are)
  4. And observe as the keyboard doesn’t appear when searching or when your trying to create an account

Expected Result

I’d expect the keyboard would appear so I could search for an account or be able to create an account.

Actual Result

The keyboard never appears and so it’s not possible to search or create an account with some apps and sites.

Screenshots or Videos

The keyboard password button I’m referring to:
36232A93-EB82-49F2-A3D4-96D20FEFBFD0

A screenshot of me trying to create an account but the keyboard won’t appear even after waiting:
DD95AA8C-6CAD-44F3-863A-CE5029D63F4A

Environment

  • Device: iPhone 12
  • Operating system: iOS 14.2
  • Build Version (go to "Settings" → "About" in the app): Version: 2.7.0 (358)
  • Is this a Beta release? No

Additional Context

The main cause of this issue seems to be when apps don’t suggest an account to sign into so it seems to be related to the keyboard not appearing. This happens I think when ever a site is not suggest as seen in the above screenshot no URL was included automatically like in most apps.

Originally created by @jarboer on GitHub (Dec 8, 2020). Original GitHub issue: https://github.com/bitwarden/android/issues/1168 <!-- Comment: Please do not submit feature requests. The [Community Forums][1] has a section for submitting, voting for, and discussing product feature requests. [1]: https://community.bitwarden.com --> ## Describe the Bug When trying to select a password using the keyboard password button on iOS they keyboard does not show up once authenticated. So once authenticated you cannot search for a specific account or even create a new account since the keyboard doesn’t appear. I noticed it only occurs on apps that don’t automatically suggest a password (like the ProtonVPN app). <!-- Comment: A clear and concise description of what the bug is. --> ## Steps To Reproduce <!-- Comment: How can we reproduce the behavior: --> 1. Go to an app that doesn’t automatically suggest one of your accounts (in my cause the ProtonVPN app) 2. Click on login 3. Click on the password button on the keyboard (where typing suggestions are) 4. And observe as the keyboard doesn’t appear when searching or when your trying to create an account ## Expected Result I’d expect the keyboard would appear so I could search for an account or be able to create an account. <!-- Comment: A clear and concise description of what you expected to happen. --> ## Actual Result The keyboard never appears and so it’s not possible to search or create an account with some apps and sites. <!-- Comment: A clear and concise description of what is happening. --> ## Screenshots or Videos The keyboard password button I’m referring to: ![36232A93-EB82-49F2-A3D4-96D20FEFBFD0](https://user-images.githubusercontent.com/16063018/101441847-0c02a480-38e8-11eb-8904-c1cb0a5cc002.png) A screenshot of me trying to create an account but the keyboard won’t appear even after waiting: ![DD95AA8C-6CAD-44F3-863A-CE5029D63F4A](https://user-images.githubusercontent.com/16063018/101441930-37858f00-38e8-11eb-9749-3379ce5bdaf2.png) <!-- Comment: If applicable, add screenshots and/or a short video to help explain your problem. --> ## Environment - Device: iPhone 12 - Operating system: iOS 14.2 - Build Version (go to "Settings" → "About" in the app): Version: 2.7.0 (358) - Is this a Beta release? No ## Additional Context The main cause of this issue seems to be when apps don’t suggest an account to sign into so it seems to be related to the keyboard not appearing. This happens I think when ever a site is not suggest as seen in the above screenshot no URL was included automatically like in most apps. <!-- Comment: Add any other context about the problem here. -->
GiteaMirror added the duplicate label 2026-05-01 08:29:47 -05:00
GiteaMirror commented 2026-05-01 08:29:56 -05:00
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@mahnoorzubair commented on GitHub (Dec 8, 2020):

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<!-- gh-comment-id:740821532 --> @mahnoorzubair commented on GitHub (Dec 8, 2020): Wow. This is amazing site for me. Good work on this webpage. Here is a detailed article on <a href="https://technicalsain.com/how-to-change-google-chrome-themes/"> change google chrome themes</a>. Thankyou.
GiteaMirror commented 2026-05-01 08:29:58 -05:00
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@herderich commented on GitHub (Dec 20, 2020):

I have this problem too on iPhone 12 mini (iOS 14.2.1) with Bitwarden version 2.7.0 (358).
When I try to use "Auto-fill" Feature and tap "Passwords" at the top of the keyboard, after FACE ID verification, no item is automatically matched and the password list appears directly. At this time, I tap "Search Vault" field, but no keyboard pops up anyway. And after I tap the “+” icon to try to add a new item, no keyboard pops up when I tap any field on the page anyway. During my use of Bitwarden iOS APP, this problem only appeared in the "Auto-fill" Feature and no item was automatically matched.
Hope this problem can be fixed as soon as possible!

<!-- gh-comment-id:748645676 --> @herderich commented on GitHub (Dec 20, 2020): I have this problem too on iPhone 12 mini (iOS 14.2.1) with Bitwarden version 2.7.0 (358). When I try to use "Auto-fill" Feature and tap "Passwords" at the top of the keyboard, after FACE ID verification, no item is automatically matched and the password list appears directly. At this time, I tap "Search Vault" field, but no keyboard pops up anyway. And after I tap the “+” icon to try to add a new item, no keyboard pops up when I tap any field on the page anyway. During my use of Bitwarden iOS APP, this problem only appeared **in the "Auto-fill" Feature and no item was automatically matched**. Hope this problem can be fixed as soon as possible!
GiteaMirror commented 2026-05-01 08:29:59 -05:00
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@Twiglet1022 commented on GitHub (Dec 23, 2020):

I have this issue too. Noticed it almost immediately upon upgrading from an iPhone SE (2016) to iPhone 12 mini. Never once had this problem before that.

<!-- gh-comment-id:750488531 --> @Twiglet1022 commented on GitHub (Dec 23, 2020): I have this issue too. Noticed it almost immediately upon upgrading from an iPhone SE (2016) to iPhone 12 mini. Never once had this problem before that.
GiteaMirror commented 2026-05-01 08:30:01 -05:00
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@lilchancep commented on GitHub (Dec 24, 2020):

Same issue.

iPhone 12 Pro Max
iOS 14.3
Bitwarden 2.7.2

Apps I have this issue in (will update as I encounter this issue)

Honda Link AppStore

<!-- gh-comment-id:750731366 --> @lilchancep commented on GitHub (Dec 24, 2020): Same issue. iPhone 12 Pro Max iOS 14.3 Bitwarden 2.7.2 Apps I have this issue in (will update as I encounter this issue) Honda Link [AppStore](https://apps.apple.com/us/app/hondalink/id750465030)
GiteaMirror commented 2026-05-01 08:30:02 -05:00
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@TraceJ33 commented on GitHub (Jan 3, 2021):

Same problem here.

Iphone 11
IOS 14.2
version 2.7.2

My issue happens exactly as described in the additional context of the original post

<!-- gh-comment-id:753554044 --> @TraceJ33 commented on GitHub (Jan 3, 2021): Same problem here. Iphone 11 IOS 14.2 version 2.7.2 My issue happens exactly as described in the additional context of the original post
GiteaMirror commented 2026-05-01 08:30:04 -05:00
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@SergeantConfused commented on GitHub (Jan 5, 2021):

Thank you all very much for bringing this to our attention. I will be marking this as a duplicate to consolidate this matter into a single issue, and we would be looking into this issue soon.

<!-- gh-comment-id:754721743 --> @SergeantConfused commented on GitHub (Jan 5, 2021): Thank you all very much for bringing this to our attention. I will be marking this as a duplicate to consolidate this matter into a single issue, and we would be looking into this issue soon.
GiteaMirror commented 2026-05-01 08:30:10 -05:00
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@SergeantConfused commented on GitHub (Jan 5, 2021):

Duplicate of #1114

<!-- gh-comment-id:754721827 --> @SergeantConfused commented on GitHub (Jan 5, 2021): Duplicate of #1114
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Reference: github-starred/android#49233
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