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[GH-ISSUE #4951] App Crashes when entering email then pressing continue. #39170

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opened 2026-04-23 17:50:26 -05:00 by GiteaMirror · 11 comments
GiteaMirror commented 2026-04-23 17:50:26 -05:00
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Originally created by @A-Kobold-Rut on GitHub (Apr 1, 2025).
Original GitHub issue: https://github.com/bitwarden/android/issues/4951

Steps To Reproduce

  1. Install App/ Open App
  2. Enter in Email address (Example.Email+bitwarden-01/01/20@outlook.com)
  3. Click Continue

Expected Result

Asks for password then triggers 2fa.

Actual Result

App crashes to home, sometime triggers popup box with option (App info/ Close app). It does seem to remember the email toggle. Clicking continue crashes the app guaranteed.

Screenshots or Videos

No response

Additional Context

No response

Build Version

2025.2.0

What server are you connecting to?

US

Self-host Server Version

No response

Environment Details

I had this issue on a Moto Edge + 2023 Android 14 (which I didn't like), and now an HMD Skyline Android 15.

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
Originally created by @A-Kobold-Rut on GitHub (Apr 1, 2025). Original GitHub issue: https://github.com/bitwarden/android/issues/4951 ### Steps To Reproduce 1. Install App/ Open App 2. Enter in Email address (Example.Email+bitwarden-01/01/20@outlook.com) 3. Click Continue ### Expected Result Asks for password then triggers 2fa. ### Actual Result App crashes to home, sometime triggers popup box with option (App info/ Close app). It does seem to remember the email toggle. Clicking continue crashes the app guaranteed. ### Screenshots or Videos _No response_ ### Additional Context _No response_ ### Build Version 2025.2.0 ### What server are you connecting to? US ### Self-host Server Version _No response_ ### Environment Details I had this issue on a Moto Edge + 2023 Android 14 (which I didn't like), and now an HMD Skyline Android 15. ### Issue Tracking Info - [x] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
GiteaMirror added the bugapp:password-manager labels 2026-04-23 17:50:26 -05:00
GiteaMirror commented 2026-04-23 17:50:29 -05:00
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@S-Kakar commented on GitHub (Apr 1, 2025):

Thank you for your report! We've added this to our internal board for review.
ID: PM-19771

<!-- gh-comment-id:2769957086 --> @S-Kakar commented on GitHub (Apr 1, 2025): Thank you for your report! We've added this to our internal board for review. ID: PM-19771
GiteaMirror commented 2026-04-23 17:50:29 -05:00
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@A-Kobold-Rut commented on GitHub (Apr 2, 2025):

As a note I wanted to see if the same issue occurred with the device I was already logged into. OnePlus 9 Android 14. I logged out of the app then the same issue occurs when trying to log back into app.

<!-- gh-comment-id:2770951588 --> @A-Kobold-Rut commented on GitHub (Apr 2, 2025): As a note I wanted to see if the same issue occurred with the device I was already logged into. OnePlus 9 Android 14. I logged out of the app then the same issue occurs when trying to log back into app.
GiteaMirror commented 2026-04-23 17:50:30 -05:00
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@jtodddd commented on GitHub (Apr 2, 2025):

Hi there,

I attempted to reproduce your issue and was unable to do so.

We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/).

You can include a link to this issue in the message content.

Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).

The issue here will be closed.

Thanks!

<!-- gh-comment-id:2772475836 --> @jtodddd commented on GitHub (Apr 2, 2025): Hi there, I attempted to reproduce your issue and was unable to do so. We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/). You can include a link to this issue in the message content. Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/). The issue here will be closed. Thanks!
GiteaMirror commented 2026-04-23 17:50:31 -05:00
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@A-Kobold-Rut commented on GitHub (Apr 2, 2025):

Did you try with the email format provided in the initial example? Cause I can reproduce this issue on 4 devices now. So, I think it maybe my email format.

<!-- gh-comment-id:2772480857 --> @A-Kobold-Rut commented on GitHub (Apr 2, 2025): Did you try with the email format provided in the initial example? Cause I can reproduce this issue on 4 devices now. So, I think it maybe my email format.
GiteaMirror commented 2026-04-23 17:50:32 -05:00
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@jtodddd commented on GitHub (Apr 2, 2025):

Hi there,

My apologies, I did not initially test with that exact format. After creating a test account using the same format, I can reproduce this. I'll reopen the issue and flag this to our engineering team.

Thanks for the follow up!

<!-- gh-comment-id:2772558069 --> @jtodddd commented on GitHub (Apr 2, 2025): Hi there, My apologies, I did not initially test with that exact format. After creating a test account using the same format, I can reproduce this. I'll reopen the issue and flag this to our engineering team. Thanks for the follow up!
GiteaMirror commented 2026-04-23 17:50:33 -05:00
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@A-Kobold-Rut commented on GitHub (Apr 2, 2025):

Hey jtodddd I think this might also be affecting the contact support option. I send a request after your earlier post and have yet to receive a response to the request for verification. I was able to use the same email causing login issues with the app to login to website on desktop and the community portal on desktop.

<!-- gh-comment-id:2772566010 --> @A-Kobold-Rut commented on GitHub (Apr 2, 2025): Hey jtodddd I think this might also be affecting the contact support option. I send a request after your earlier post and have yet to receive a response to the request for verification. I was able to use the same email causing login issues with the app to login to website on desktop and the community portal on desktop.
GiteaMirror commented 2026-04-23 17:50:34 -05:00
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@SaintPatrck commented on GitHub (Apr 28, 2025):

With #4945 the application will no longer crash, but / in the email address will still trigger an invalid email warning. This new issue is tracked and will be addressed in an upcoming release.

<!-- gh-comment-id:2835949543 --> @SaintPatrck commented on GitHub (Apr 28, 2025): With #4945 the application will no longer crash, but `/` in the email address will still trigger an invalid email warning. This new issue is tracked and will be addressed in an upcoming release.
GiteaMirror commented 2026-04-23 17:50:35 -05:00
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@A-Kobold-Rut commented on GitHub (Apr 28, 2025):

Just to clarify it triggering an invalid email warning means I still will not be able to log in on the mobile app.

<!-- gh-comment-id:2836662770 --> @A-Kobold-Rut commented on GitHub (Apr 28, 2025): Just to clarify it triggering an invalid email warning means I still will not be able to log in on the mobile app.
GiteaMirror commented 2026-04-23 17:50:36 -05:00
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@david-livefront commented on GitHub (May 7, 2025):

We've made some updates to both navigation and email validation. Theses changes will be available in an upcoming release and should allow email addresses with a forward slash before the at symbol to be used within the app.

<!-- gh-comment-id:2860420206 --> @david-livefront commented on GitHub (May 7, 2025): We've made some updates to both [navigation](https://github.com/bitwarden/android/pull/5131) and [email validation](https://github.com/bitwarden/android/pull/5137). Theses changes will be available in an upcoming release and should allow email addresses with a forward slash before the at symbol to be used within the app.
GiteaMirror commented 2026-04-23 17:50:37 -05:00
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@A-Kobold-Rut commented on GitHub (May 24, 2025):

Which release is it to be expected in?

<!-- gh-comment-id:2906322024 --> @A-Kobold-Rut commented on GitHub (May 24, 2025): Which release is it to be expected in?
GiteaMirror commented 2026-04-23 17:50:38 -05:00
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@david-livefront commented on GitHub (May 27, 2025):

@A-Kobold-Rut This bug fix should be available in the upcoming 2025.5.0 release.

<!-- gh-comment-id:2913177582 --> @david-livefront commented on GitHub (May 27, 2025): @A-Kobold-Rut This bug fix should be available in the upcoming 2025.5.0 release.
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Reference: github-starred/android#39170