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[GH-ISSUE #2455] Android app crashes if using 'unlock with biometrics' and face unlock is used. #38598

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opened 2026-04-23 16:36:34 -05:00 by GiteaMirror · 1 comment
GiteaMirror commented 2026-04-23 16:36:34 -05:00
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Originally created by @AsherJac on GitHub (Mar 30, 2023).
Original GitHub issue: https://github.com/bitwarden/android/issues/2455

Steps To Reproduce

  1. Enrol face in biometric unlocking on the phone.
  2. In Bitwarden settings, choose 'unlock with biometrics'.
  3. Lock Bitwarden.
  4. Unlock Bitwarden with biometrics (shows smiling face and a 'confirm' button).
  5. Search for an item in the vault.
  6. Bitwarden crashes after 5-15 seconds.

Expected Result

Bitwarden functions without crashing.

Actual Result

Bitwarden crashes after 5-15 seconds.

Screenshots or Videos

No response

Additional Context

Bitwarden was not crashing with using the master password to unlock.
To test whether it was specifically Face Unlock that caused the issue I:

  1. Deleted all faces from face unlock; left fingerprints enrolled.
  2. 'Unlock with biometrics' still selected in Bitwarden.
  3. Bitwarden does not crash.

Operating System

Android

Operating System Version

Color OS V12.1 (OPPO OS based on Android 12)

Device

OPPO A53

Build Version

2023.3.2 (6098)

Beta

  • Using a pre-release version of the application.
Originally created by @AsherJac on GitHub (Mar 30, 2023). Original GitHub issue: https://github.com/bitwarden/android/issues/2455 ### Steps To Reproduce 1. Enrol face in biometric unlocking on the phone. 2. In Bitwarden settings, choose 'unlock with biometrics'. 3. Lock Bitwarden. 4. Unlock Bitwarden with biometrics (shows smiling face and a 'confirm' button). 5. Search for an item in the vault. 6. Bitwarden crashes after 5-15 seconds. ### Expected Result Bitwarden functions without crashing. ### Actual Result Bitwarden crashes after 5-15 seconds. ### Screenshots or Videos _No response_ ### Additional Context Bitwarden was not crashing with using the master password to unlock. To test whether it was specifically Face Unlock that caused the issue I: 1. Deleted all faces from face unlock; left fingerprints enrolled. 2. 'Unlock with biometrics' still selected in Bitwarden. 3. Bitwarden does not crash. ### Operating System Android ### Operating System Version Color OS V12.1 (OPPO OS based on Android 12) ### Device OPPO A53 ### Build Version 2023.3.2 (6098) ### Beta - [ ] Using a pre-release version of the application.
GiteaMirror added the bug label 2026-04-23 16:36:34 -05:00
GiteaMirror commented 2026-04-23 16:36:35 -05:00
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@MarsCandyBars commented on GitHub (Mar 31, 2023):

Hi there,

I attempted to reproduce your issue and was unable to do so. Please try uninstalling the application, updating your device, restarting your device, and reinstalling the application to see if that helps resolve the issue.

We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our contact form, so we can continue troubleshooting: https://bitwarden.com/contact/

You can include a link to this issue in the message content.

Alternatively, you can also search for an answer in our help documentation (https://bitwarden.com/help/) or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).

The issue here will be closed.

Thanks!

<!-- gh-comment-id:1491868957 --> @MarsCandyBars commented on GitHub (Mar 31, 2023): Hi there, I attempted to reproduce your issue and was unable to do so. Please try uninstalling the application, updating your device, restarting your device, and reinstalling the application to see if that helps resolve the issue. We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our contact form, so we can continue troubleshooting: https://bitwarden.com/contact/ You can include a link to this issue in the message content. Alternatively, you can also search for an answer in our help documentation (https://bitwarden.com/help/) or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/). The issue here will be closed. Thanks!
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Reference: github-starred/android#38598
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