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No syncing on Android 9 #349

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opened 2025-11-07 08:36:36 -06:00 by GiteaMirror · 8 comments
GiteaMirror commented 2025-11-07 08:36:36 -06:00
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Originally created by @tullio53 on GitHub (Mar 2, 2019).

Hi, I have installed Bitwarden App on Android 5 and it runs perfectly. On the contrary, on my Xiaomi Mi A2 Lite with Android One 9 release Febrauary '19, the App can't sync at all; my local vault is empty. The message error is "Syncing error". Thanks in advance for support
Originally created by @tullio53 on GitHub (Mar 2, 2019). <!-- Please do not submit feature requests. The [Community Forums][1] has a section for submitting, voting for, and discussing product feature requests. [1]: https://community.bitwarden.com -->Hi, I have installed Bitwarden App on Android 5 and it runs perfectly. On the contrary, on my Xiaomi Mi A2 Lite with Android One 9 release Febrauary '19, the App can't sync at all; my local vault is empty. The message error is "Syncing error". Thanks in advance for support
GiteaMirror commented 2025-11-07 08:36:37 -06:00
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@kspearrin commented on GitHub (Mar 2, 2019):

Could you try changing networks and see if that makes any difference?

@kspearrin commented on GitHub (Mar 2, 2019): Could you try changing networks and see if that makes any difference?
GiteaMirror commented 2025-11-07 08:36:37 -06:00
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@tullio53 commented on GitHub (Mar 2, 2019):

I checked and I found a quite strange situation. Connecting with my
domestic WiFi, device with Android P doesn't sync, another device with
Android 5 syncs without any problem. On different WiFi or with 4G data
connection, Android P syncs!!. I can't explain by myself...
Many thanks for your reply

Il sab 2 mar 2019, 20:03 Kyle Spearrin notifications@github.com ha
scritto:

Could you try changing networks and see if that makes any difference?

—
You are receiving this because you authored the thread.
Reply to this email directly, view it on GitHub
https://github.com/bitwarden/mobile/issues/467#issuecomment-468950010,
or mute the thread
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.

@tullio53 commented on GitHub (Mar 2, 2019): I checked and I found a quite strange situation. Connecting with my domestic WiFi, device with Android P doesn't sync, another device with Android 5 syncs without any problem. On different WiFi or with 4G data connection, Android P syncs!!. I can't explain by myself... Many thanks for your reply Il sab 2 mar 2019, 20:03 Kyle Spearrin <notifications@github.com> ha scritto: > Could you try changing networks and see if that makes any difference? > > — > You are receiving this because you authored the thread. > Reply to this email directly, view it on GitHub > <https://github.com/bitwarden/mobile/issues/467#issuecomment-468950010>, > or mute the thread > <https://github.com/notifications/unsubscribe-auth/At65eu9qekBh6G3fyL67qiwFBakpZO8jks5vSssNgaJpZM4baSqi> > . >
GiteaMirror commented 2025-11-07 08:36:37 -06:00
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@marcinsmialek commented on GitHub (Jul 18, 2019):

This should be reopened.
I'm experiencing the same issue - both Firefox addon and stand-alone Windows client sync properly, and the client on Android device doesn't,
Moreover, the spinner on the phone stays for some time, closes, and there is no info whatsoever that the sync failed. On other network the forced sync is fast, and successful.

We need:

  1. Reliable Android sync
  2. If sync fails, there should be a message displayed, which has to be manually acknowledged, so the end user is aware that the sync failed.
@marcinsmialek commented on GitHub (Jul 18, 2019): This should be reopened. I'm experiencing the same issue - both Firefox addon and stand-alone Windows client sync properly, and the client on Android device doesn't, Moreover, the spinner on the phone stays for some time, closes, and there is no info whatsoever that the sync failed. On other network the forced sync is fast, and successful. We need: 1. Reliable Android sync 2. If sync fails, there should be a message displayed, which has to be manually acknowledged, so the end user is aware that the sync failed.
GiteaMirror commented 2025-11-07 08:36:37 -06:00
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@oltdaniel commented on GitHub (Oct 20, 2019):

This is still an issue and there is no solution to it. Additionally adding new entries fails.

Setup:

  • self hosted instance
  • Android 9 on Samsung Galaxy S9

Issue:
Bitwarden does not sync data between the server and client nor has any communication except a successfull login.

@oltdaniel commented on GitHub (Oct 20, 2019): This is still an issue and there is no solution to it. Additionally adding new entries fails. **Setup:** - self hosted instance - Android 9 on Samsung Galaxy S9 **Issue:** Bitwarden does not sync data between the server and client nor has any communication except a successfull login.
GiteaMirror commented 2025-11-07 08:36:37 -06:00
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@richardy2 commented on GitHub (Nov 13, 2019):

I have just come accross the same problem with Android 6.0.1 on a Samsung Galaxy S5 mini. Would not sync on house WiFi but log onto a mobile hot spot and it synced without any trouble. This is certainly big drawback.

@richardy2 commented on GitHub (Nov 13, 2019): I have just come accross the same problem with Android 6.0.1 on a Samsung Galaxy S5 mini. Would not sync on house WiFi but log onto a mobile hot spot and it synced without any trouble. This is certainly big drawback.
GiteaMirror commented 2025-11-07 08:36:38 -06:00
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@jzahraoui commented on GitHub (Dec 8, 2019):

Is this can be related to TLS version used by nginx ?

@jzahraoui commented on GitHub (Dec 8, 2019): Is this can be related to TLS version used by nginx ?
GiteaMirror commented 2025-11-07 08:36:38 -06:00
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@Holewijn commented on GitHub (Dec 17, 2019):

same problem here, OnePlus 7pro login works, sync not.

@Holewijn commented on GitHub (Dec 17, 2019): same problem here, OnePlus 7pro login works, sync not.
GiteaMirror commented 2025-11-07 08:36:38 -06:00
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@saturn-place commented on GitHub (Jun 9, 2020):

This is not a Bitwarden related issue it is related to the MTU Value setting in your router. I solved this by manually finding out the MTU value and entering the correct value in the user configuration page of the router.

How to find out MTU Value for your ISP?

Use this method to determine the value and then go to the user configuration page, commonly, 192.168.1.1, and then enter the value in WAN/Internter Configuration.

@saturn-place commented on GitHub (Jun 9, 2020): This is not a Bitwarden related issue it is related to the MTU Value setting in your router. I solved this by manually finding out the MTU value and entering the correct value in the user configuration page of the router. [How to find out MTU Value for your ISP?](http://www.dlink.cc/d-link-router/how-to-find-the-proper-mtu-size-on-d-link-router.html) Use this method to determine the value and then go to the user configuration page, commonly, 192.168.1.1, and then enter the value in WAN/Internter Configuration.
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