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I am having a problem logging in #331

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opened 2025-11-07 08:35:35 -06:00 by GiteaMirror · 12 comments
GiteaMirror commented 2025-11-07 08:35:35 -06:00
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Originally created by @jkthorne on GitHub (Jan 18, 2019).

I think this might be because I am using an email with a "+" alias.
So I can log in on other platforms and I get emails from bitwarden but when I try to login on the mobile app it throws an error and says username and password are incorrect.

Originally created by @jkthorne on GitHub (Jan 18, 2019). I think this might be because I am using an email with a "+" alias. So I can log in on other platforms and I get emails from bitwarden but when I try to login on the mobile app it throws an error and says username and password are incorrect.
GiteaMirror commented 2025-11-07 08:35:36 -06:00
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@kspearrin commented on GitHub (Jan 18, 2019):

A + alias shouldn't have anything to do with that. Are you able to log into the web vault on this android device?

@kspearrin commented on GitHub (Jan 18, 2019): A + alias shouldn't have anything to do with that. Are you able to log into the web vault on this android device?
GiteaMirror commented 2025-11-07 08:35:36 -06:00
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@jkthorne commented on GitHub (Jan 18, 2019):

I am able to login via the web but not on iOS

@jkthorne commented on GitHub (Jan 18, 2019): I am able to login via the web but not on iOS
GiteaMirror commented 2025-11-07 08:35:36 -06:00
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@dukechem commented on GitHub (Feb 23, 2019):

Same for android 7.0. ...chrome browser login ok can see vault, but android app always says 'username or password incorrect' or rarely has timeout saying cannot reach server, even on all ok wifi. Feb 2019 updated app to 1.22.0 from google play but still cannot login. Email is just letters in EN-us ...no + nor any other punc nor nums

@dukechem commented on GitHub (Feb 23, 2019): Same for android 7.0. ...chrome browser login ok can see vault, but android app always says 'username or password incorrect' or rarely has timeout saying cannot reach server, even on all ok wifi. Feb 2019 updated app to 1.22.0 from google play but still cannot login. Email is just letters in EN-us ...no + nor any other punc nor nums
GiteaMirror commented 2025-11-07 08:35:36 -06:00
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@dukechem commented on GitHub (Feb 23, 2019):

I will try running on virtual android 7 to see if i can find exact steps to reproduce login err if u want...

@dukechem commented on GitHub (Feb 23, 2019): I will try running on virtual android 7 to see if i can find exact steps to reproduce login err if u want...
GiteaMirror commented 2025-11-07 08:35:36 -06:00
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@jkthorne commented on GitHub (Feb 28, 2019):

I did a few tests on this. Although it should not be a problem I think it is.

@jkthorne commented on GitHub (Feb 28, 2019): I did a few tests on this. Although it should not be a problem I think it is.
GiteaMirror commented 2025-11-07 08:35:36 -06:00
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@kspearrin commented on GitHub (Jun 4, 2019):

Is this still a problem?

@kspearrin commented on GitHub (Jun 4, 2019): Is this still a problem?
GiteaMirror commented 2025-11-07 08:35:37 -06:00
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@jkthorne commented on GitHub (Jun 4, 2019):

I was forced to use a different email. This was still a problem the last time I checked.

@jkthorne commented on GitHub (Jun 4, 2019): I was forced to use a different email. This was still a problem the last time I checked.
GiteaMirror commented 2025-11-07 08:35:37 -06:00
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@missvickyhuang commented on GitHub (Dec 1, 2019):

I'm having this problem too, can only log in with the Firefox extension, and with the iOS app (using fingerprint). Web vault, desktop app will not let me log in.

@missvickyhuang commented on GitHub (Dec 1, 2019): I'm having this problem too, can only log in with the Firefox extension, and with the iOS app (using fingerprint). Web vault, desktop app will not let me log in.
GiteaMirror commented 2025-11-07 08:35:38 -06:00
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@jkthorne commented on GitHub (Dec 1, 2019):

I still think this issue is unfixed. I fixed it by changing over all my accounts. It was a pain but I think bitwarrden plans to support this.

@jkthorne commented on GitHub (Dec 1, 2019): I still think this issue is unfixed. I fixed it by changing over all my accounts. It was a pain but I think bitwarrden plans to support this.
GiteaMirror commented 2025-11-07 08:35:38 -06:00
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@jkthorne commented on GitHub (Aug 7, 2020):

I am looking to self host. Was this ever fixed?

@jkthorne commented on GitHub (Aug 7, 2020): I am looking to self host. Was this ever fixed?
GiteaMirror commented 2025-11-07 08:35:38 -06:00
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@moranje commented on GitHub (Dec 12, 2020):

I'm running into this with the Adroid app but not with the self-hosted Bitwarden RS. Also am using an email with "+" sign.

Just a thought, could it be that they're escaped differently in between apps? I'm not familiar with the code base nor with the default way of escaping per platform. Can anyone verify if this is the case? It perhaps I can check the username hashes to see if they differ?

@moranje commented on GitHub (Dec 12, 2020): I'm running into this with the Adroid app but not with the self-hosted Bitwarden RS. Also am using an email with "+" sign. Just a thought, could it be that they're escaped differently in between apps? I'm not familiar with the code base nor with the default way of escaping per platform. Can anyone verify if this is the case? It perhaps I can check the username hashes to see if they differ?
GiteaMirror commented 2025-11-07 08:35:38 -06:00
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@vvolkgang commented on GitHub (Jun 20, 2024):

Issue migrated to https://github.com/bitwarden/mobile/issues/447

@vvolkgang commented on GitHub (Jun 20, 2024): Issue migrated to https://github.com/bitwarden/mobile/issues/447
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Reference: github-starred/android#331
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