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Pixel 3 - Android 9.0: Syncing Fails At Intial Device Setup #311

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opened 2025-11-07 08:34:57 -06:00 by GiteaMirror · 4 comments
GiteaMirror commented 2025-11-07 08:34:57 -06:00
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Originally created by @morris-t on GitHub (Nov 28, 2018).

I have a Pixel 3 running Android 9.0 (November security update).

When first trying to login to Bitwarden, the app accepts my username and Password, it then goes to the TOTP code entry screen, it then seems to get stuck on "validating".

When the screen ties out, I then have to re-enter the password to unlock the app, sign-in appears successful, however there are now passwords. Manually initiating a sync leads to a "syncing failed" error.

I have tried wiping the app storage and logging in again and that doesn't work.

I have also granted all permissions.

I also have a Nexus 5X running Android 8.0, where syncing works fine.

Originally created by @morris-t on GitHub (Nov 28, 2018). I have a Pixel 3 running Android 9.0 (November security update). When first trying to login to Bitwarden, the app accepts my username and Password, it then goes to the TOTP code entry screen, it then seems to get stuck on "validating". When the screen ties out, I then have to re-enter the password to unlock the app, sign-in appears successful, however there are now passwords. Manually initiating a sync leads to a "syncing failed" error. I have tried wiping the app storage and logging in again and that doesn't work. I have also granted all permissions. I also have a Nexus 5X running Android 8.0, where syncing works fine.
GiteaMirror commented 2025-11-07 08:34:58 -06:00
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@kspearrin commented on GitHub (Nov 29, 2018):

Unfortunately I don't have any ideas at the moment. Is this with v1.20?

@kspearrin commented on GitHub (Nov 29, 2018): Unfortunately I don't have any ideas at the moment. Is this with v1.20?
GiteaMirror commented 2025-11-07 08:34:59 -06:00
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@morris-t commented on GitHub (Nov 29, 2018):

Yes this is on 1.20.

Is there any way for me to view any Bitwarden logs that might be helpful?

@morris-t commented on GitHub (Nov 29, 2018): Yes this is on 1.20. Is there any way for me to view any Bitwarden logs that might be helpful?
GiteaMirror commented 2025-11-07 08:34:59 -06:00
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@kspearrin commented on GitHub (Nov 30, 2018):

@morris-t Not without having a rooted device or connecting it to Android Studio.

@kspearrin commented on GitHub (Nov 30, 2018): @morris-t Not without having a rooted device or connecting it to Android Studio.
GiteaMirror commented 2025-11-07 08:34:59 -06:00
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@morris-t commented on GitHub (Dec 1, 2018):

It turns out this not a Bitwarden issue, it seems that on Android pie that some apps are affected by packet fragmentation, and some are not:

https://support.google.com/pixelphone/forum/AAAAb4-OgUsRBW3mz1I21M/?hl=by

At least in my case it seems to be caused by using a PPPoE modem with my router.

I haven't resolved this yet on my end, but in case anyone else comes across this issue with a similar problem, the below links may be a good starting point for finding a solution:

https://samuel.kadolph.com/2015/02/mtu-and-tcp-mss-when-using-pppoe-2/

https://community.ubnt.com/t5/EdgeRouter/No-Netflix-with-EdgerouterX/td-p/1934270

@morris-t commented on GitHub (Dec 1, 2018): It turns out this not a Bitwarden issue, it seems that on Android pie that some apps are affected by packet fragmentation, and some are not: https://support.google.com/pixelphone/forum/AAAAb4-OgUsRBW3mz1I21M/?hl=by At least in my case it seems to be caused by using a PPPoE modem with my router. I haven't resolved this yet on my end, but in case anyone else comes across this issue with a similar problem, the below links may be a good starting point for finding a solution: https://samuel.kadolph.com/2015/02/mtu-and-tcp-mss-when-using-pppoe-2/ https://community.ubnt.com/t5/EdgeRouter/No-Netflix-with-EdgerouterX/td-p/1934270
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Reference: github-starred/android#311
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