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Unable to log in #2257

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opened 2025-11-26 23:13:27 -06:00 by GiteaMirror · 12 comments
GiteaMirror commented 2025-11-26 23:13:27 -06:00
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Originally created by @ThatOneCalculator on GitHub (Jun 15, 2025).

Steps To Reproduce

  1. Sign out
  2. Enter email
  3. Enter password
  4. Authenticate with security key

Expected Result

It logs in

Actual Result

I keep getting errors:

Stacktrace:
retrofit2.HttpException: HTTP 500 
	com.bitwarden.network.core.NetworkResultCall.toNetworkResult(Unknown Source:10)
	com.bitwarden.network.core.NetworkResultCall.access$toNetworkResult(Unknown Source:0)
	com.bitwarden.network.core.NetworkResultCall$enqueue$1.onResponse(Unknown Source:14)
	z3.c.Q(Unknown Source:12)
	td.f.run(Unknown Source:46)
	java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1156)
	java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:651)
	java.lang.Thread.run(Thread.java:1119)

Version: 2025.5.0 (20269)
Device: 📱 google Pixel 9 🤖 15@35 📦 prod
CI: 🧱 commit: bitwarden/android/release/2025.05-rc20@1e665db8aeb92989bdc7e312506cddd4887cde8e
💻 build source: bitwarden/android/actions/runs/15300207138/attempts/1

Screenshots or Videos

No response

Additional Context

No response

Build Version

2025.5.0 (20269)

What server are you connecting to?

US

Self-host Server Version

No response

Environment Details

Pixel 9 on GrapheneOS

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
Originally created by @ThatOneCalculator on GitHub (Jun 15, 2025). ### Steps To Reproduce 1. Sign out 2. Enter email 3. Enter password 4. Authenticate with security key ### Expected Result It logs in ### Actual Result I keep getting errors: ``` Stacktrace: retrofit2.HttpException: HTTP 500 com.bitwarden.network.core.NetworkResultCall.toNetworkResult(Unknown Source:10) com.bitwarden.network.core.NetworkResultCall.access$toNetworkResult(Unknown Source:0) com.bitwarden.network.core.NetworkResultCall$enqueue$1.onResponse(Unknown Source:14) z3.c.Q(Unknown Source:12) td.f.run(Unknown Source:46) java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1156) java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:651) java.lang.Thread.run(Thread.java:1119) Version: 2025.5.0 (20269) Device: 📱 google Pixel 9 🤖 15@35 📦 prod CI: 🧱 commit: bitwarden/android/release/2025.05-rc20@1e665db8aeb92989bdc7e312506cddd4887cde8e 💻 build source: bitwarden/android/actions/runs/15300207138/attempts/1 ``` ### Screenshots or Videos _No response_ ### Additional Context _No response_ ### Build Version 2025.5.0 (20269) ### What server are you connecting to? US ### Self-host Server Version _No response_ ### Environment Details Pixel 9 on GrapheneOS ### Issue Tracking Info - [x] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
GiteaMirror added the app:password-managerbug labels 2025-11-26 23:13:28 -06:00
GiteaMirror commented 2025-11-26 23:13:28 -06:00
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@bitwarden-bot commented on GitHub (Jun 15, 2025):

Thank you for your report! We've added this to our internal board for review.
ID: PM-22713

@bitwarden-bot commented on GitHub (Jun 15, 2025): Thank you for your report! We've added this to our internal board for review. ID: PM-22713
GiteaMirror commented 2025-11-26 23:13:28 -06:00
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@vgdh commented on GitHub (Jun 15, 2025):

I have the similar error

Stacktrace:
retrofit2.HttpException: HTTP 500 
 com.bitwarden.network.core.NetworkResultCall.toNetworkResult(Unknown Source:10)
 com.bitwarden.network.core.NetworkResultCall.access$toNetworkResult(Unknown Source:0)
 com.bitwarden.network.core.NetworkResultCall$enqueue$1.onResponse(Unknown Source:14)
 z3.c.Q(Unknown Source:12)
 td.f.run(Unknown Source:46)
 java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
 java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
 java.lang.Thread.run(Thread.java:923)

Version: 2025.5.0 (20269)
Device: 📱 Redmi Redmi Note 8 Pro 🤖 11@30 📦 prod
CI: 🧱 commit: bitwarden/android/release/2025.05-rc20@1e665db8aeb92989bdc7e312506cddd4887cde8e
💻 build source: bitwarden/android/actions/runs/15300207138/attempts/1
@vgdh commented on GitHub (Jun 15, 2025): I have the similar error ``` Stacktrace: retrofit2.HttpException: HTTP 500 com.bitwarden.network.core.NetworkResultCall.toNetworkResult(Unknown Source:10) com.bitwarden.network.core.NetworkResultCall.access$toNetworkResult(Unknown Source:0) com.bitwarden.network.core.NetworkResultCall$enqueue$1.onResponse(Unknown Source:14) z3.c.Q(Unknown Source:12) td.f.run(Unknown Source:46) java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167) java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641) java.lang.Thread.run(Thread.java:923) Version: 2025.5.0 (20269) Device: 📱 Redmi Redmi Note 8 Pro 🤖 11@30 📦 prod CI: 🧱 commit: bitwarden/android/release/2025.05-rc20@1e665db8aeb92989bdc7e312506cddd4887cde8e 💻 build source: bitwarden/android/actions/runs/15300207138/attempts/1 ```
GiteaMirror commented 2025-11-26 23:13:29 -06:00
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@ThatOneCalculator commented on GitHub (Jun 15, 2025):

From what I can tell, https://identity.bitwarden.com/connect/token seems to keep timing out.

@ThatOneCalculator commented on GitHub (Jun 15, 2025): From what I can tell, `https://identity.bitwarden.com/connect/token` seems to keep timing out.
GiteaMirror commented 2025-11-26 23:13:29 -06:00
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@MattHoward-GH commented on GitHub (Jun 15, 2025):

I'm experiencing the same issue:

Stacktrace:
retrofit2.HttpException: HTTP 500 
	[com.bitwarden.network](http://com.bitwarden.network/).core.NetworkResultCall.toNetworkResult(Unknown Source:10)
	[com.bitwarden.network](http://com.bitwarden.network/).core.NetworkResultCall.access$toNetworkResult(Unknown Source:0)
	[com.bitwarden.network](http://com.bitwarden.network/).core.NetworkResultCall$enqueue$1.onResponse(Unknown Source:14)
	v3.e.w(Unknown Source:12)
	[Fb.g.run](http://fb.g.run/)(Unknown Source:46)
	java.util.concurrent.ThreadPoolExecutor.runWorker([ThreadPoolExecutor.java:1145](http://threadpoolexecutor.java:1145/))
	java.util.concurrent.ThreadPoolExecutor$[Worker.run](http://worker.run/)([ThreadPoolExecutor.java:644](http://threadpoolexecutor.java:644/))
	[java.lang.Thread.run](http://java.lang.thread.run/)([Thread.java:1012](http://thread.java:1012/))

Version: 2025.5.0 (20269)
Device: 📱 OnePlus CPH2493 🤖 15@35 📦 prod -fdroid
CI: 🧱 commit: bitwarden/android/release/2025.05-rc20@1e665db8aeb92989bdc7e312506cddd4887cde8e
💻 build source: bitwarden/android/actions/runs/15300207138/attempts/1

When trying to login via a browser, I get a server error.

@MattHoward-GH commented on GitHub (Jun 15, 2025): I'm experiencing the same issue: ```plaintext Stacktrace: retrofit2.HttpException: HTTP 500 [com.bitwarden.network](http://com.bitwarden.network/).core.NetworkResultCall.toNetworkResult(Unknown Source:10) [com.bitwarden.network](http://com.bitwarden.network/).core.NetworkResultCall.access$toNetworkResult(Unknown Source:0) [com.bitwarden.network](http://com.bitwarden.network/).core.NetworkResultCall$enqueue$1.onResponse(Unknown Source:14) v3.e.w(Unknown Source:12) [Fb.g.run](http://fb.g.run/)(Unknown Source:46) java.util.concurrent.ThreadPoolExecutor.runWorker([ThreadPoolExecutor.java:1145](http://threadpoolexecutor.java:1145/)) java.util.concurrent.ThreadPoolExecutor$[Worker.run](http://worker.run/)([ThreadPoolExecutor.java:644](http://threadpoolexecutor.java:644/)) [java.lang.Thread.run](http://java.lang.thread.run/)([Thread.java:1012](http://thread.java:1012/)) Version: 2025.5.0 (20269) Device: 📱 OnePlus CPH2493 🤖 15@35 📦 prod -fdroid CI: 🧱 commit: bitwarden/android/release/2025.05-rc20@1e665db8aeb92989bdc7e312506cddd4887cde8e 💻 build source: bitwarden/android/actions/runs/15300207138/attempts/1 ``` When trying to login via a browser, I get a server error.
GiteaMirror commented 2025-11-26 23:13:29 -06:00
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@vgdh commented on GitHub (Jun 15, 2025):

but it works on my Linux machine though.

@vgdh commented on GitHub (Jun 15, 2025): but it works on my Linux machine though.
GiteaMirror commented 2025-11-26 23:13:29 -06:00
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@ThatOneCalculator commented on GitHub (Jun 15, 2025):

but it works on my Linux machine though.

Same actually

@ThatOneCalculator commented on GitHub (Jun 15, 2025): > but it works on my Linux machine though. Same actually
GiteaMirror commented 2025-11-26 23:13:29 -06:00
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@Kat404 commented on GitHub (Jun 15, 2025):

I have the same error, I got scared of being a victim of some attack on my phone but I'm glad I'm not the only one.

Stacktrace:
retrofit2.HttpException: HTTP 500

com.bitwarden.network.core.NetworkResultCall.toNetworkResult(Unknown Source:10)
com.bitwarden.network.core.NetworkResultCall.access$toNetworkResult(Unknown Source:0)
com.bitwarden.network.core.NetworkResultCall$enqueue$1.onResponse(Unknown Source:14)
z3.c.Q(Unknown Source:12)
td.f.run(Unknown Source:46)
java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1156)
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:651)
java.lang.Thread.run(Thread.java:1119)

Version: 2025.5.0 (20269)
Device: 📱 OPPO CPH2205 🤖 13@33 📦 prod
CI: 🧱 commit: bitwarden/android/release/2025.05-rc20@1e665db8aeb92989bdc7e312506cddd4887cde8e
💻 build source: bitwarden/android/actions/runs/15300207138/attempts/1

@Kat404 commented on GitHub (Jun 15, 2025): I have the same error, I got scared of being a victim of some attack on my phone but I'm glad I'm not the only one. > Stacktrace: retrofit2.HttpException: HTTP 500 com.bitwarden.network.core.NetworkResultCall.toNetworkResult(Unknown Source:10) com.bitwarden.network.core.NetworkResultCall.access$toNetworkResult(Unknown Source:0) com.bitwarden.network.core.NetworkResultCall$enqueue$1.onResponse(Unknown Source:14) z3.c.Q(Unknown Source:12) td.f.run(Unknown Source:46) java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1156) java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:651) java.lang.Thread.run(Thread.java:1119) Version: 2025.5.0 (20269) Device: 📱 OPPO CPH2205 🤖 13@33 📦 prod CI: 🧱 commit: bitwarden/android/release/2025.05-rc20@1e665db8aeb92989bdc7e312506cddd4887cde8e 💻 build source: bitwarden/android/actions/runs/15300207138/attempts/1
GiteaMirror commented 2025-11-26 23:13:30 -06:00
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@ThatOneCalculator commented on GitHub (Jun 15, 2025):

@bitwarden please triage as soon as possible

@ThatOneCalculator commented on GitHub (Jun 15, 2025): @bitwarden please triage as soon as possible
GiteaMirror commented 2025-11-26 23:13:30 -06:00
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@vgdh commented on GitHub (Jun 15, 2025):

wow, that looks massive. @bitwarden

@vgdh commented on GitHub (Jun 15, 2025): wow, that looks massive. @bitwarden
GiteaMirror commented 2025-11-26 23:13:30 -06:00
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@Ktosnapewno999 commented on GitHub (Jun 15, 2025):

For me it also wasn’t working but it’s working now

@Ktosnapewno999 commented on GitHub (Jun 15, 2025): For me it also wasn’t working but it’s working now
GiteaMirror commented 2025-11-26 23:13:30 -06:00
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@vgdh commented on GitHub (Jun 15, 2025):

it's alive! Successfully logged in.
But it was kind of frustrating that app was not working offline.

@vgdh commented on GitHub (Jun 15, 2025): it's alive! Successfully logged in. But it was kind of frustrating that app was not working offline.
GiteaMirror commented 2025-11-26 23:13:30 -06:00
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@ThatOneCalculator commented on GitHub (Jun 15, 2025):

I'm physically away from my Yubikey so I can't test, but given multiple reports I'll close as completed

@ThatOneCalculator commented on GitHub (Jun 15, 2025): I'm physically away from my Yubikey so I can't test, but given multiple reports I'll close as completed
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