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Total freeze. App isn't responding. #2220

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opened 2025-11-26 23:12:12 -06:00 by GiteaMirror · 2 comments
GiteaMirror commented 2025-11-26 23:12:12 -06:00
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Originally created by @GiveMeSensorControl on GitHub (May 3, 2025).

Steps To Reproduce

_

Expected Result

_

Actual Result

I had been using the app without issues for about a week, but suddenly, without any apparent reason, it froze on launch.
Only the Bitwarden logo was displayed and nothing else.
Restarting, force stop, clearing the cache, and even reinstalling the app (I installed it from Google Play Store) made absolutely no difference.

The issue was eventually resolved by reboot.

Before rebooting, I tried putting the app into picture-in-picture mode and then split screen. When I entered split screen mode, there was a small freeze, and instead of the logo, the screen turned black. After about two minutes, I received a system notification “App isn’t working”, I pressed “Wait”, waited another two minutes, the message appeared again, then a third time, after which I gave up.

Next day it froze again ಠ ͜ʖಠ👌

Screenshots or Videos

Image

Image

Additional Context

I suspect this may be related to my non-standard screen DPI (Smallest width: 583dp), as some rare apps have occasionally reacted to it by freezing. These freezes were usually resolved by either exiting and reentering the app, or restarting it.

Build Version

2025.3.0

What server are you connecting to?

N/A

Self-host Server Version

No response

Environment Details

Xiaomi Redmi Note 9 Pro
MIUI 14.0.3 Global Stable

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
Originally created by @GiveMeSensorControl on GitHub (May 3, 2025). ### Steps To Reproduce _ ### Expected Result _ ### Actual Result I had been using the app without issues for about a week, but suddenly, without any apparent reason, it froze on launch. Only the Bitwarden logo was displayed and nothing else. Restarting, force stop, clearing the cache, and even reinstalling the app (I installed it from Google Play Store) made absolutely no difference. The issue was eventually resolved by reboot. Before rebooting, I tried putting the app into picture-in-picture mode and then split screen. When I entered split screen mode, there was a small freeze, and instead of the logo, the screen turned black. After about two minutes, I received a system notification “App isn’t working”, I pressed “Wait”, waited another two minutes, the message appeared again, then a third time, after which I gave up. Next day it froze again ಠ ͜ʖಠ👌 ### Screenshots or Videos ![Image](https://github.com/user-attachments/assets/28bd7ae1-bbfe-4128-9a05-71a498e65970) ![Image](https://github.com/user-attachments/assets/6a9b76ba-0e93-43ec-a395-268a84e3275d) ### Additional Context I suspect this may be related to my non-standard screen DPI (Smallest width: 583dp), as some rare apps have occasionally reacted to it by freezing. These freezes were usually resolved by either exiting and reentering the app, or restarting it. ### Build Version 2025.3.0 ### What server are you connecting to? N/A ### Self-host Server Version _No response_ ### Environment Details Xiaomi Redmi Note 9 Pro MIUI 14.0.3 Global Stable ### Issue Tracking Info - [x] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
GiteaMirror added the app:password-managerbug labels 2025-11-26 23:12:12 -06:00
GiteaMirror commented 2025-11-26 23:12:12 -06:00
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@S-Kakar commented on GitHub (May 3, 2025):

Thank you for your report! We've added this to our internal board for review.
ID: PM-21175

@S-Kakar commented on GitHub (May 3, 2025): Thank you for your report! We've added this to our internal board for review. ID: PM-21175
GiteaMirror commented 2025-11-26 23:12:13 -06:00
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@cbbit commented on GitHub (May 5, 2025):

Hi there,

I attempted to reproduce your issue and was unable to do so.

We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/).

You can include a link to this issue in the message content.

Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).

The issue here will be closed.

Thanks!

@cbbit commented on GitHub (May 5, 2025): Hi there, I attempted to reproduce your issue and was unable to do so. We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/). You can include a link to this issue in the message content. Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/). The issue here will be closed. Thanks!
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Reference: github-starred/android#2220
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