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App remove self-hosted account #2213

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opened 2025-11-26 23:11:58 -06:00 by GiteaMirror · 3 comments
GiteaMirror commented 2025-11-26 23:11:58 -06:00
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Originally created by @sqelirus on GitHub (Apr 12, 2025).

Steps To Reproduce

Most of the time the issue arise when:

  1. Open app after a while
  2. Expect to be prompted for unlocking self hosted account
  3. Find out the account has switched to another one
  4. Open the account list and notice the self hosted account has disappeared

But I noticed the bug happened also some times when:

  1. Open app
  2. Unlock the self-hosted account
  3. Go to Settings > Account Security
  4. App logs me out and show a message "Switch to next available account"

Expected Result

All configured account remains listed in the accounts list even if unlock fails for any reason.

Actual Result

I have to setup my self hosted account.

Screenshots or Videos

No response

Additional Context

  • I use 2 bitwarden accounts: 1 self-hosted for personal use and 1 hosted on bitwarden.com for work. The work account has never been removed.
  • I use unlock with biometrics (fingerprint) on both account
  • I always have internet connection when it happens
  • When I am out of home I connect to my self-hosted account through VPN
  • This issue started a whale ago, right after the new android application came out (never had this issue with the old UI)

Build Version

2025.3.0 (19983)

What server are you connecting to?

Self-host

Self-host Server Version

2025.1.2 (also happens after update to 2025.3.1)

Environment Details

  • Samsung Galaxy S21 5G
  • Android 14

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
Originally created by @sqelirus on GitHub (Apr 12, 2025). ### Steps To Reproduce Most of the time the issue arise when: 1. Open app after a while 2. Expect to be prompted for unlocking self hosted account 3. Find out the account has switched to another one 4. Open the account list and notice the self hosted account has disappeared But I noticed the bug happened also some times when: 1. Open app 2. Unlock the self-hosted account 3. Go to Settings > Account Security 4. App logs me out and show a message "Switch to next available account" ### Expected Result All configured account remains listed in the accounts list even if unlock fails for any reason. ### Actual Result I have to setup my self hosted account. ### Screenshots or Videos _No response_ ### Additional Context - I use 2 bitwarden accounts: 1 self-hosted for personal use and 1 hosted on bitwarden.com for work. The work account has never been removed. - I use unlock with biometrics (fingerprint) on both account - I always have internet connection when it happens - When I am out of home I connect to my self-hosted account through VPN - This issue started a whale ago, right after the new android application came out (never had this issue with the old UI) ### Build Version 2025.3.0 (19983) ### What server are you connecting to? Self-host ### Self-host Server Version 2025.1.2 (also happens after update to 2025.3.1) ### Environment Details - Samsung Galaxy S21 5G - Android 14 ### Issue Tracking Info - [x] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
GiteaMirror added the app:password-managerbug labels 2025-11-26 23:11:58 -06:00
GiteaMirror commented 2025-11-26 23:11:59 -06:00
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@S-Kakar commented on GitHub (Apr 12, 2025):

Thank you for your report! We've added this to our internal board for review.
ID: PM-20201

@S-Kakar commented on GitHub (Apr 12, 2025): Thank you for your report! We've added this to our internal board for review. ID: PM-20201
GiteaMirror commented 2025-11-26 23:11:59 -06:00
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@NovaSilentium commented on GitHub (Apr 14, 2025):

Duplicate of #9189

@NovaSilentium commented on GitHub (Apr 14, 2025): Duplicate of #9189
GiteaMirror commented 2025-11-26 23:12:00 -06:00
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@NovaSilentium commented on GitHub (Apr 14, 2025):

Hi there!

Thank you for your report, it seems like it is a duplicate of this one https://github.com/bitwarden/clients/issues/9189

If you wish to add any further information/screenshots/recordings etc., please feel free to do so at any time in there - our engineering team will be happy to review these.

This issue will now be closed.

Thanks!

@NovaSilentium commented on GitHub (Apr 14, 2025): Hi there! Thank you for your report, it seems like it is a duplicate of this one https://github.com/bitwarden/clients/issues/9189 If you wish to add any further information/screenshots/recordings etc., please feel free to do so at any time in there - our engineering team will be happy to review these. This issue will now be closed. Thanks!
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