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Cannot add mega.nz 2FA #2189

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opened 2025-11-26 23:11:20 -06:00 by GiteaMirror · 4 comments
GiteaMirror commented 2025-11-26 23:11:20 -06:00
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Originally created by @Malkybutt on GitHub (Mar 7, 2025).

Steps To Reproduce

  1. Go to https://mega.nz/fm/account/security)
  2. Click on Two-factor authentication (2FA) to generate the QR code/Key
  3. Scan the Code or enter the key manually

Expected Result

The key is added to your wallet and codes are generated

Actual Result

The app says key invalid (it works on Microsoft Authenticator)

Screenshots or Videos

No response

Additional Context

No response

Build Version

2020.1.0 (466)

What server are you connecting to?

EU

Self-host Server Version

No response

Environment Details

No response

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
Originally created by @Malkybutt on GitHub (Mar 7, 2025). ### Steps To Reproduce 1. Go to https://mega.nz/fm/account/security) 2. Click on Two-factor authentication (2FA) to generate the QR code/Key 3. Scan the Code or enter the key manually ### Expected Result The key is added to your wallet and codes are generated ### Actual Result The app says key invalid (it works on Microsoft Authenticator) ### Screenshots or Videos _No response_ ### Additional Context _No response_ ### Build Version 2020.1.0 (466) ### What server are you connecting to? EU ### Self-host Server Version _No response_ ### Environment Details _No response_ ### Issue Tracking Info - [ ] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
GiteaMirror added the app:authenticatorbug labels 2025-11-26 23:11:20 -06:00
GiteaMirror commented 2025-11-26 23:11:20 -06:00
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@S-Kakar commented on GitHub (Mar 7, 2025):

Thank you for your report! We've added this to our internal board for review.
ID: PM-18997

@S-Kakar commented on GitHub (Mar 7, 2025): Thank you for your report! We've added this to our internal board for review. ID: PM-18997
GiteaMirror commented 2025-11-26 23:11:20 -06:00
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@curtis-livefront commented on GitHub (Mar 25, 2025):

@Malkybutt We have not been able to reproduce this issue. Could you please test again with the latest version of the app and share your results? Please include a screen recording if possible.

@curtis-livefront commented on GitHub (Mar 25, 2025): @Malkybutt We have not been able to reproduce this issue. Could you please test again with the latest version of the app and share your results? Please include a screen recording if possible.
GiteaMirror commented 2025-11-26 23:11:20 -06:00
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@Malkybutt commented on GitHub (Apr 1, 2025):

@Malkybutt We have not been able to reproduce this issue. Could you please test again with the latest version of the app and share your results? Please include a screen recording if possible.

Hello @curtis-livefront. I tried several times on Edge, but it didn't work. Eventually, I got it to work by using another phone to generate the QR code within the MEGA app, and that did the trick. I'm not sure why I didn't try a different browser or device earlier, silly me. No idea why it failed on Edge, but I guess that's just one of Microsoft's mysteries. Thanks again!

@Malkybutt commented on GitHub (Apr 1, 2025): > [@Malkybutt](https://github.com/Malkybutt) We have not been able to reproduce this issue. Could you please test again with the latest version of the app and share your results? Please include a screen recording if possible. Hello @curtis-livefront. I tried several times on Edge, but it didn't work. Eventually, I got it to work by using another phone to generate the QR code within the MEGA app, and that did the trick. I'm not sure why I didn't try a different browser or device earlier, silly me. No idea why it failed on Edge, but I guess that's just one of Microsoft's mysteries. Thanks again!
GiteaMirror commented 2025-11-26 23:11:20 -06:00
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@7heMech commented on GitHub (Nov 9, 2025):

Strange, I tried to get my friend to use Bitwarden's authenticator, and he got the same issue with manual key on Google two-factor authentication, but when we went to Google authenticator, it worked all right.

@7heMech commented on GitHub (Nov 9, 2025): Strange, I tried to get my friend to use Bitwarden's authenticator, and he got the same issue with manual key on Google two-factor authentication, but when we went to Google authenticator, it worked all right.
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Reference: github-starred/android#2189
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