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An error has occurred". "We were unable to process your request. Please try again or contact us #2167

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opened 2025-11-26 23:10:48 -06:00 by GiteaMirror · 2 comments
GiteaMirror commented 2025-11-26 23:10:48 -06:00
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Originally created by @samatild on GitHub (Feb 4, 2025).

Steps To Reproduce

Whenever I try to authenticate to my self-hosted bitwarden it fails , this only happens on the recent android app.
I enter the credentials and then I get the message "An error has occurred". "We were unable to process your request. Please try again or contact us."

The same doesn't happen on Windows app, or any browser extension (Chromium and firefox tested).

I can also access the vault via web portal.

I tried to: clear cache, re-install the android app.

Expected Result

have android app connected to the vault again

Actual Result

not able to process the request

Screenshots or Videos

No response

Additional Context

No response

Build Version

2015.1.1

What server are you connecting to?

Self-host

Self-host Server Version

No response

Environment Details

No response

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
Originally created by @samatild on GitHub (Feb 4, 2025). ### Steps To Reproduce Whenever I try to authenticate to my self-hosted bitwarden it fails , this only happens on the recent android app. I enter the credentials and then I get the message "An error has occurred". "We were unable to process your request. Please try again or contact us." The same doesn't happen on Windows app, or any browser extension (Chromium and firefox tested). I can also access the vault via web portal. I tried to: clear cache, re-install the android app. ### Expected Result have android app connected to the vault again ### Actual Result not able to process the request ### Screenshots or Videos _No response_ ### Additional Context _No response_ ### Build Version 2015.1.1 ### What server are you connecting to? Self-host ### Self-host Server Version _No response_ ### Environment Details _No response_ ### Issue Tracking Info - [x] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
GiteaMirror added the bug label 2025-11-26 23:10:48 -06:00
GiteaMirror commented 2025-11-26 23:10:48 -06:00
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@bitwarden-bot commented on GitHub (Feb 4, 2025):

Thank you for your report! We've added this to our internal board for review.
ID: PM-17953

@bitwarden-bot commented on GitHub (Feb 4, 2025): Thank you for your report! We've added this to our internal board for review. ID: PM-17953
GiteaMirror commented 2025-11-26 23:10:48 -06:00
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@samatild commented on GitHub (Feb 4, 2025):

sorted out by manually re-deploying self-hosted to latest image

@samatild commented on GitHub (Feb 4, 2025): sorted out by manually re-deploying self-hosted to latest image
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Reference: github-starred/android#2167
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