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[GH-ISSUE #5681] [BWA-183] Cannot update or install app via the PlayStore #21569

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opened 2026-04-16 22:06:52 -05:00 by GiteaMirror · 5 comments
GiteaMirror commented 2026-04-16 22:06:52 -05:00
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Originally created by @ArkoSammy12 on GitHub (Aug 12, 2025).
Original GitHub issue: https://github.com/bitwarden/android/issues/5681

Steps To Reproduce

  1. Go to the Google PlayStore
  2. See the Bitwarden Authenticator prompt and attempt to update.
  3. Wait until the installation part.
  4. An error pops up saying it can't install the Bitwarden Authenticator update
  5. Attempt to reinstall.
  6. The installation fails again.

Expected Result

The Bitwarden Authenticator app successfully updating/installing.

Actual Result

Google PlayStore displays an error upon installation.

Screenshots or Videos

No response

Additional Context

My device is a Samsung Galaxy S24+ running Android 15.

Build Version

2025.7.2

What server are you connecting to?

US

Self-host Server Version

No response

Environment Details

No response

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
Originally created by @ArkoSammy12 on GitHub (Aug 12, 2025). Original GitHub issue: https://github.com/bitwarden/android/issues/5681 ### Steps To Reproduce 1. Go to the Google PlayStore 2. See the Bitwarden Authenticator prompt and attempt to update. 3. Wait until the installation part. 4. An error pops up saying it can't install the Bitwarden Authenticator update 5. Attempt to reinstall. 6. The installation fails again. ### Expected Result The Bitwarden Authenticator app successfully updating/installing. ### Actual Result Google PlayStore displays an error upon installation. ### Screenshots or Videos _No response_ ### Additional Context My device is a Samsung Galaxy S24+ running Android 15. ### Build Version 2025.7.2 ### What server are you connecting to? US ### Self-host Server Version _No response_ ### Environment Details _No response_ ### Issue Tracking Info - [x] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
GiteaMirror added the app:authenticatorbug labels 2026-04-16 22:06:52 -05:00
GiteaMirror commented 2026-04-16 22:06:54 -05:00
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@bitwarden-bot commented on GitHub (Aug 12, 2025):

Thank you for your report! We've added this to our internal board for review.
ID: BWA-183

<!-- gh-comment-id:3180145159 --> @bitwarden-bot commented on GitHub (Aug 12, 2025): Thank you for your report! We've added this to our internal board for review. ID: BWA-183
GiteaMirror commented 2026-04-16 22:06:54 -05:00
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@jtodddd commented on GitHub (Aug 12, 2025):

Hi there,

I attempted to reproduce your issue and was unable to do so. Is your phone up to date? You may want to check for updates on the phone and consider restarting the device as well.

We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/).

You can include a link to this issue in the message content.

Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).

The issue here will be closed.

Thanks!

<!-- gh-comment-id:3180485197 --> @jtodddd commented on GitHub (Aug 12, 2025): Hi there, I attempted to reproduce your issue and was unable to do so. Is your phone up to date? You may want to check for updates on the phone and consider restarting the device as well. We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/). You can include a link to this issue in the message content. Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/). The issue here will be closed. Thanks!
GiteaMirror commented 2026-04-16 22:06:55 -05:00
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@jimmyoffa commented on GitHub (Aug 12, 2025):

Hi there,

I attempted to reproduce your issue and was unable to do so. Is your phone up to date? You may want to check for updates on the phone and consider restarting the device as well.

We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/).

You can include a link to this issue in the message content.

Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).

The issue here will be closed.

Thanks!

Are you serious or simply you are joking?

<!-- gh-comment-id:3180977677 --> @jimmyoffa commented on GitHub (Aug 12, 2025): > Hi there, > > I attempted to reproduce your issue and was unable to do so. **Is your phone up to date? You may want to check for updates on the phone and consider restarting the device as well.** > > We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/). > > You can include a link to this issue in the message content. > > Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/). > > The issue here will be closed. > > Thanks! Are you serious or simply you are joking?
GiteaMirror commented 2026-04-16 22:06:56 -05:00
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@jimmyoffa commented on GitHub (Aug 12, 2025):

Steps To Reproduce

1. Go to the Google PlayStore

2. See the Bitwarden Authenticator prompt and attempt to update.

3. Wait until the installation part.

4. An error pops up saying it can't install the Bitwarden Authenticator update

5. Attempt to reinstall.

6. The installation fails again.

Same problem for me with Password Manager. Do you have a solution?

<!-- gh-comment-id:3180983550 --> @jimmyoffa commented on GitHub (Aug 12, 2025): > ### Steps To Reproduce > > 1. Go to the Google PlayStore > > 2. See the Bitwarden Authenticator prompt and attempt to update. > > 3. Wait until the installation part. > > 4. An error pops up saying it can't install the Bitwarden Authenticator update > > 5. Attempt to reinstall. > > 6. The installation fails again. > Same problem for me with Password Manager. Do you have a solution?
GiteaMirror commented 2026-04-16 22:06:57 -05:00
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@pamperer562580892423 commented on GitHub (Aug 12, 2025):

Another user here.

Just today, I successfully updated the password manager app and authenticator app on one device, and just to test it, installed both without any problem on another device. Both devices are on Android 15.

So there seems to be no general error with versions 2025.7.2. It's probably more a "hiccup" on your devices and I would try to restart the device (again), maybe empty the PlayStore app cache, and try it again.

<!-- gh-comment-id:3181136467 --> @pamperer562580892423 commented on GitHub (Aug 12, 2025): Another user here. Just today, I successfully updated the password manager app and authenticator app on one device, and just to test it, installed both without any problem on another device. Both devices are on Android 15. So there seems to be no general error with versions 2025.7.2. It's probably more a "hiccup" on your devices and I would try to restart the device (again), maybe empty the PlayStore app cache, and try it again.
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Reference: github-starred/android#21569