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Vault sync fails with 'We were unable to process your request. Please try again or contact us' #2149

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opened 2025-11-26 23:09:58 -06:00 by GiteaMirror · 2 comments
GiteaMirror commented 2025-11-26 23:09:58 -06:00
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Originally created by @junweilee on GitHub (Jan 26, 2025).

Steps To Reproduce

  1. Re-install Bitwarden 2025.1 from Play Store on Google Pixel 8 Pro
  2. Login using bitwarden.com
  3. Enter username/password/2FA token
  4. Wait for My vault to load

Expected Result

My vault to load and show stored credentials

Actual Result

My vault fails to load after a long time with the spinning wheel.
Error message 'We were unable to process your request. Please try again or contact us' is displayed.

Screenshots or Videos

No response

Additional Context

Internet connectivity is fine. I can login to https://vault.bitwarden.com on Firefox, and general internet browsing is fine.
I can also get past the authentication/2fa so there is some connectivity to BW servers.
Re-installing the app did not help.
Manually triggering Sync vault throws the same error.
My account has TOTP based 2fa and is a Premium account.
My initial Bitwarden instance had vault synced previously and manual sync failed, hence the re-install to try and fix it.

Build Version

2025.1

What server are you connecting to?

US

Self-host Server Version

No response

Environment Details

Google Pixel 8 Pro
Android 15 Janruary 5, 2025

Android Build number AP4A.250105.002.B1

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
Originally created by @junweilee on GitHub (Jan 26, 2025). ### Steps To Reproduce 1. Re-install Bitwarden 2025.1 from Play Store on Google Pixel 8 Pro 2. Login using bitwarden.com 3. Enter username/password/2FA token 4. Wait for My vault to load ### Expected Result My vault to load and show stored credentials ### Actual Result My vault fails to load after a long time with the spinning wheel. Error message 'We were unable to process your request. Please try again or contact us' is displayed. ### Screenshots or Videos _No response_ ### Additional Context Internet connectivity is fine. I can login to https://vault.bitwarden.com on Firefox, and general internet browsing is fine. I can also get past the authentication/2fa so there is some connectivity to BW servers. Re-installing the app did not help. Manually triggering Sync vault throws the same error. My account has TOTP based 2fa and is a Premium account. My initial Bitwarden instance had vault synced previously and manual sync failed, hence the re-install to try and fix it. ### Build Version 2025.1 ### What server are you connecting to? US ### Self-host Server Version _No response_ ### Environment Details Google Pixel 8 Pro Android 15 Janruary 5, 2025 Android Build number AP4A.250105.002.B1 ### Issue Tracking Info - [x] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
GiteaMirror added the bug label 2025-11-26 23:09:58 -06:00
GiteaMirror commented 2025-11-26 23:09:59 -06:00
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@bitwarden-bot commented on GitHub (Jan 26, 2025):

Thank you for your report! We've added this to our internal board for review.
ID: PM-17579

@bitwarden-bot commented on GitHub (Jan 26, 2025): Thank you for your report! We've added this to our internal board for review. ID: PM-17579
GiteaMirror commented 2025-11-26 23:09:59 -06:00
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@junweilee commented on GitHub (Jan 26, 2025):

Seems to have resolved itself now.

@junweilee commented on GitHub (Jan 26, 2025): Seems to have resolved itself now.
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Reference: github-starred/android#2149
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