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Unlock with biometrics option suddenly disappeared from the Android app #2126

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opened 2025-11-26 23:08:45 -06:00 by GiteaMirror · 3 comments
GiteaMirror commented 2025-11-26 23:08:45 -06:00
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Originally created by @farzadmf on GitHub (Jan 11, 2025).

Steps To Reproduce

  1. Open the Android app
  2. Go to Settings > Account Security
  3. In the Unlock Options, there's no option "Unlock with biometrics"

Expected Result

The option should be there (as it was always there during the past few years I've used the app)

Actual Result

The option disappeared suddenly (it was there until even 2 days ago, but suddenly disappeared).

Screenshots or Videos

bw01
bw02

Additional Context

  • It's worth noting that nothing (literally noting) changed on my part, and the option used to be there before, but suddenly disappeared
  • I've tried:
    • Uninstalling/re-installing the app
    • Doing the full power cycle (shutdown and power on)
    • Uninstalling -> full power cycle -> install -> full power cycle
    • Clearing cache/storage
    • Contacted Bitwarden support (got back "generic" responses)
    • Asked on Reddit (got back responses, with people saying "it's weird")
  • I've taken photos using another phone and attached to the issue (Bitwarden app doesn't let me take screenshots)

Build Version

2025.1.0 (19622)

What server are you connecting to?

US

Self-host Server Version

No response

Environment Details

  • Device: Pixel 9 Pro Fold
  • Android: 15

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
Originally created by @farzadmf on GitHub (Jan 11, 2025). ### Steps To Reproduce 1. Open the Android app 2. Go to Settings > Account Security 3. In the Unlock Options, there's no option "Unlock with biometrics" ### Expected Result The option should be there (as it was always there during the past few years I've used the app) ### Actual Result The option disappeared suddenly (it was there until even 2 days ago, but suddenly disappeared). ### Screenshots or Videos ![bw01](https://github.com/user-attachments/assets/4ec80c41-61bf-4263-9b0c-4890fbebf08f) ![bw02](https://github.com/user-attachments/assets/a38ef6a5-370c-41b7-a099-0ae0ffc4644b) ### Additional Context - It's worth noting that nothing (literally noting) changed on my part, and the option used to be there before, but suddenly disappeared - I've tried: - Uninstalling/re-installing the app - Doing the full power cycle (shutdown and power on) - Uninstalling -> full power cycle -> install -> full power cycle - Clearing cache/storage - Contacted Bitwarden support (got back "generic" responses) - Asked on Reddit (got back responses, with people saying "it's weird") - I've taken photos using another phone and attached to the issue (Bitwarden app doesn't let me take screenshots) ### Build Version 2025.1.0 (19622) ### What server are you connecting to? US ### Self-host Server Version _No response_ ### Environment Details - Device: Pixel 9 Pro Fold - Android: 15 ### Issue Tracking Info - [X] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
GiteaMirror added the bug label 2025-11-26 23:08:45 -06:00
GiteaMirror commented 2025-11-26 23:08:45 -06:00
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@bitwarden-bot commented on GitHub (Jan 11, 2025):

Thank you for your report! We've added this to our internal board for review.
ID: PM-16966

@bitwarden-bot commented on GitHub (Jan 11, 2025): Thank you for your report! We've added this to our internal board for review. ID: PM-16966
GiteaMirror commented 2025-11-26 23:08:45 -06:00
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@SergeantConfused commented on GitHub (Jan 12, 2025):

Hello @farzadmf,

Thank you for this report. Just to make sure that you and I are on the same page, which biometric method (fingerprint or facial recognition) is activated in the operating system?

Thank you,

@SergeantConfused commented on GitHub (Jan 12, 2025): Hello @farzadmf, Thank you for this report. Just to make sure that you and I are on the same page, which biometric method (fingerprint or facial recognition) is activated in the operating system? Thank you,
GiteaMirror commented 2025-11-26 23:08:46 -06:00
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@farzadmf commented on GitHub (Jan 13, 2025):

Hi @SergeantConfused , thank you for your reply and sorry for the late reply on my side (love your Github username BTW 😉 )

When I opened other apps that were using biometrics, I noticed that they're broken too.

As it turns out, for whatever reason that's beyond me, the option to allow biometrics was disabled (maybe when I updated my device?!):

Settings → Security & Privacy → Device Unlock → Fingerprint & Face Unlock → Verify it’s you in apps

(thanks to Bitwarden support to point me to that option)

I had no idea about that option, so it couldn't have been me disabling it. Now, as I said, why would an update (or something else) disable this option is beyond me!

But anyways ... Thank you again, and I consider my issue to have been solved, so I'm gonna close this issue.

@farzadmf commented on GitHub (Jan 13, 2025): Hi @SergeantConfused , thank you for your reply and sorry for the late reply on my side (love your Github username BTW 😉 ) When I opened other apps that were using biometrics, I noticed that they're broken too. As it turns out, for whatever reason that's beyond me, the option to allow biometrics was disabled (maybe when I updated my device?!): ``` Settings → Security & Privacy → Device Unlock → Fingerprint & Face Unlock → Verify it’s you in apps ``` (thanks to Bitwarden support to point me to that option) I had no idea about that option, so it couldn't have been me disabling it. Now, as I said, why would an update (or something else) disable this option is beyond me! But anyways ... Thank you again, and I consider my issue to have been solved, so I'm gonna close this issue.
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Reference: github-starred/android#2126
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