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Unable to sync after creating an organisation #2107

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opened 2025-11-26 23:08:20 -06:00 by GiteaMirror · 2 comments
GiteaMirror commented 2025-11-26 23:08:20 -06:00
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Originally created by @looowizz on GitHub (Dec 17, 2024).

Steps To Reproduce

  1. Create an organisation from the bitwarden web vault with a user that is not currently in an organisation
  2. Move a password from the user's vault to the organisation's collection from the web vault
  3. Open the android app
  4. Click the three dots
  5. click Sync

Expected Result

The client synchronises with the server, adding the organisation and moving the password to the organisation

Actual Result

A pop up shows "An error has occurred" "We were unable to process your request. Please try again or contact us"

Screenshots or Videos

No response

Additional Context

No response

Build Version

2024.7.0 (18845)

What server are you connecting to?

US

Self-host Server Version

No response

Environment Details

  • Device: Google Pixel 4a (5G)
  • OS: Android 14 (GrapheneOS)

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
Originally created by @looowizz on GitHub (Dec 17, 2024). ### Steps To Reproduce 1. Create an organisation from the bitwarden web vault with a user that is not currently in an organisation 2. Move a password from the user's vault to the organisation's collection from the web vault 3. Open the android app 4. Click the three dots 5. click Sync ### Expected Result The client synchronises with the server, adding the organisation and moving the password to the organisation ### Actual Result A pop up shows "An error has occurred" "We were unable to process your request. Please try again or contact us" ### Screenshots or Videos _No response_ ### Additional Context _No response_ ### Build Version 2024.7.0 (18845) ### What server are you connecting to? US ### Self-host Server Version _No response_ ### Environment Details - Device: Google Pixel 4a (5G) - OS: Android 14 (GrapheneOS) ### Issue Tracking Info - [X] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
GiteaMirror added the bug label 2025-11-26 23:08:20 -06:00
GiteaMirror commented 2025-11-26 23:08:20 -06:00
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@bitwarden-bot commented on GitHub (Dec 17, 2024):

Thank you for your report! We've added this to our internal board for review.
ID: PM-16134

@bitwarden-bot commented on GitHub (Dec 17, 2024): Thank you for your report! We've added this to our internal board for review. ID: PM-16134
GiteaMirror commented 2025-11-26 23:08:20 -06:00
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@looowizz commented on GitHub (Dec 17, 2024):

Sorry! Looks like i was on an older version, updating fixed it

@looowizz commented on GitHub (Dec 17, 2024): Sorry! Looks like i was on an older version, updating fixed it
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Reference: github-starred/android#2107
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